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  • 1.  Tip to get around document gating on the Attendee Hub/Event App

    Community MVP
    Posted 12-09-2021 14:06
    Hello Cvent Community! 

    We're back to in-person conferences here at CTA, and I've got a brand-new Attendee Hub/Event App trick for you. I don't know if you have run into the issue yet, but when presenters add documents to their sessions, and attendee must have added that session to their schedule, or must have checked-in to it while it was happening, in order to be able to see and download the documents.

    It's been a source of complaints because many attendees don't build their schedules ahead of time, and only worry about downloading the documents once the session is over, at which point they cannot add it to their schedule nor can they check-in to it anymore. As a planner with access to the back end, you can of course add the sessions to an individual's schedule after the fact, but it's very cumbersome to do. 

    My trick to get around the issue without messing up my session participation is to go back to the admission item post-event, and make all the sessions (that were so far optional) included for the admission item. I then send a post-event email inviting attendees to visit the Attendee Hub to download the materials (the App only allows them to view the materials) and voila! 

    Cheers,
    #EventApp-Building/managing

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    Béline FALZON
    Conference Program Specialist II
    California Teachers Association
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  • 2.  RE: Tip to get around document gating on the Attendee Hub/Event App

    Community MVP
    Posted 12-14-2021 11:20
    Hi Beline, 

    That sounds like a great workaround, but definitely a source of frustration for attendees. I'm hopeful Cvent will address this "bug" and resolve the issue!

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    Lori Wildman
    Senior Marketing Manager
    DuCharme, McMillen & Associates, Inc.
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  • 3.  RE: Tip to get around document gating on the Attendee Hub/Event App

    Community MVP
    Posted 12-14-2021 13:53
    Hi Lori, 

    When Cvent started locking the feature back in late summer, we were told it was a purposeful change as a "security feature". I've actually posted an idea in the hopes of making that feature something that can be toggle on and off. 

    Cheers,

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    Béline FALZON
    Conference Program Specialist II
    California Teachers Association
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  • 4.  RE: Tip to get around document gating on the Attendee Hub/Event App

    Community MVP
    Posted 12-14-2021 16:25
    Terrific! I upvoted your idea. Appreciate you sharing your best practices with us!

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    Lori Wildman
    Senior Marketing Manager
    DuCharme, McMillen & Associates, Inc.
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  • 5.  RE: Tip to get around document gating on the Attendee Hub/Event App

    Posted 12-30-2021 10:32
    Thank you @Beline Falzon!​

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    Michele Gebrayel
    Corporate Event Manager
    DuCharme, McMillen & Associates, Inc.
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  • 6.  RE: Tip to get around document gating on the Attendee Hub/Event App

    Posted 12-14-2021 13:15
    Hi Beline,
    Thanks for sharing, this work around can be very useful!

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    Maria Pedrosa
    EMEA Event Manager
    W.L. Gore & Associates
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  • 7.  RE: Tip to get around document gating on the Attendee Hub/Event App

    User Group Member
    Posted 12-15-2021 10:36
    Beline,
         Thank you for the information, this will come in handy.

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    Mary Ann Hall
    Events Specialst
    Federal Reserve System
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  • 8.  RE: Tip to get around document gating on the Attendee Hub/Event App

    Posted 12-17-2021 11:01
    This is a great workaround! Thanks for sharing.

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    Beth Vriesen
    Associated Bank Corporation
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