Hi Gina,
In our risk management planning for livestream sessions we planned for two main scenarios:
- Experience a technical issue, but still having the ability to go live to the viewer (can transition to a video, ppt, etc.)
- Experience a technical issue that causes the livestream to go offline or buffer
The first scenario allowed us the opportunity to
proactively create assets that we could have the production crew transition to should we still be able to reach the viewer in the livestream. For example, we created a short video with our Conference MC Mark Jeffries that communicated to our attendees that there is an issue we are actively working through, provided next steps, and directed the viewer to alternative areas within the attendee hub. This concept can be simply reduced to a ppt slide as well.
The second scenario is what you unfortunately experienced in the session mentioned. In this Scenario, you no longer have the ability to reach the viewer in the livestream, so we felt that the in-session Chat was a fantastic tool to provide real-time updates and communication from our Cvent Staff instead of emails or push notifications. The Meeting and Events team took away some key learnings of the power of chat in a session and have shared it with our product teams. Things like the ability to
display an announcement, just like displaying question would be a perfect use case. We can't wait to see the future of this tool and what other functionalities it may have!
Hope this helps :)
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Kayla Sommers, CMP
Senior Meetings & Events Planner
Cvent
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Original Message:
Sent: 08-03-2021 09:39
From: Gina Cordero
Subject: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT
For the virtual attendees, we experienced a lot of buffering during the session on negotiating with venues on the 2nd. I didn't realize it was so widespread until I saw the Q&A and chat. It appeared that the issue was acknowledged in the Q&A only - in a situation like that. what's the best way to let all viewers know there is a tech issue that is being addressed?
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Gina Cordero
Meeting Manager
Administrative Office of the United States Courts
Original Message:
Sent: 07-30-2021 09:27
From: Danielle Czark
Subject: Ask the Expert event with Cvent Meetings & Events Team – Behind the Scenes of Cvent CONNECT
Hello, Community members! We have some exciting news to share – on August 17 we will be hosting our next Ask the Expert session here in the Open Forum! We will have 3 fantastic experts from Cvent's own Meetings & Events team here to answer all your questions on what went into the planning of Cvent CONNECT 2021 and how to execute a hybrid event through Cvent technology. Join us on Tuesday, August 17, from 11:00AM-12:00PM ET for the live session!
Our featured experts include:
- Paulina Giusti, Senior Manager of Meetings & Events
- Allyson Evancheck, Manager of Cvent Meetings & Events
- Kayla Sommers, Senior Meetings & Events Planner
You will see their hard work in action when you attend Cvent CONNECT next week, and if you'd like to dig in more on this topic, be sure to attend the "How Cvent Hosted a Hybrid Cvent CONNECT" session on August 2 at 12:30 PM PT.
Reminders from our Community Team on how the Ask the Expert session will work:
Add your questions on Cvent CONNECT and Cvent technology below any time before or during the Ask the Expert session. Be sure to take a look at other Community user's questions and click Recommend to those that you would also like to learn more about.
You can expect to see answers from our experts starting at 11:00 AM ET on Tuesday, August 17. Follow the thread by clicking the blue star and be ready to add follow-up questions and discuss further with other users. We'll wrap up the event at 12:00 PM ET, so be sure to join us then.
We look forward to reading your questions! #AsktheExpert
#BiddingonGroupBusiness
#CventCONNECT
#ManagingVirtualEvents
#SourcingaVenue
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Danni Czark
Senior Associate, Online Community Marketing
Cvent
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