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  • 1.  small event that sells out quickly

    Community MVP
    Posted 12-30-2021 16:37
    Edited by Steven Schlossman 12-31-2021 10:23
    Odd subject, I know.

    We have a yearly event with only one admission item with the capacity of 50. I opened registration at 9:00AM. By 9:41, SOLD OUT.
    Since so many people are registering the same time, they get the message, not available. There could be 40 registrations summitted and still 15 visiting.

    Registrations times out in I think 20 minutes. In that time I believe the registration is being held until it is put back in the pool.

    Does anyone else have small events that sell out very quickly and  how do you manage them?
    #Flex-Creating/ManagingEvents

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    Steven Schlossman
    Jack of all trades. Master of none.
    BMW Car Club of America
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  • 2.  RE: small event that sells out quickly

    User Group Member
    Posted 01-06-2022 08:20
    I handle several events throughout the year with a cap on attendance and one admission item; I have not had any issues you are referring to above.

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    Mary Ann Hall
    Event Specialist
    Federal Reserve System
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  • 3.  RE: small event that sells out quickly

    Community MVP
    Posted 01-06-2022 15:03
    In larger events when I hit the capacity there aren't many people registering. I guess this requires a call. :)
    Thank you.

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    Steven Schlossman
    Jack of all trades. Master of none.
    BMW Car Club of America
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  • 4.  RE: small event that sells out quickly

    Posted 01-07-2022 13:47
    For our smaller events that are likely to sell out, we try to tier our invitation lists. So Tier 1 might be the top 100 people we'd like to fill the room with, tier 2 is the next 100, etc...until the event is full. If the event is full with the first Tier, then we don't have to have any frustrations from tier 2 about not being able to register. We also include a lot of "limited capacity" "registration is first-come, first-served" language.

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    Virginia Early
    Sr. Associate Director of Events
    William & Mary Foundation
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  • 5.  RE: small event that sells out quickly

    Community MVP
    Posted 01-07-2022 14:24
    That has been suggested by the people who go every year. :) They want first dibs.
    People know this particular event fills up fast.

    I open it up at 9:00 AM. I should probably let it open at midnight next time. :)

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    Steven Schlossman
    Jack of all trades. Master of none.
    BMW Car Club of America
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  • 6.  RE: small event that sells out quickly

    Community MVP
    Posted 01-11-2022 06:19

    @Steven Schlossman - I have encountered this when a registration does not meet a certain criteria. It is a default message. When the capacity of 50 is reached, perhaps THAT is when everyone is getting the default message. Have you tried digging into the Language Management side and changing the default message? I would think that once capacity is reached Registration closes, but if there is waitlist enabled or some other option enabled that keeps registration open although the capacity has been reached, perhaps changing the default message to something like, "We're sorry, our event registration capacity has been reached" might work?​



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    Brenda Ainsburg
    Channel Program Manager, Americas Channel
    brenda.ainsburg@siemens.com
    Siemens Aktiengesellschaft
    United States
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  • 7.  RE: small event that sells out quickly

    Posted 01-24-2022 02:46
    seems like a wait list would eliminate the log jam.  and surely everyone who registers doesn't actually attend...... so it would be good to have a priority for those who could take the next available spot.

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    Jennifer Heald
    Vice President
    THREE EAGLES, INC
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