Hello Cvent Community!
We are excited to announce our upcoming Ask the Expert sessions featuring several incredible 2020 Excellence Awards finalists. The Cvent Excellence Awards celebrate customers who are driving innovation in the meetings, events, and hospitality industries. This year, we will be celebrating the work they have achieved, as well as noting their contributions to shaping the path forward in our industry.
Register for Cvent CONNECT Virtual to see the winners announced live on Tuesday, August 25th at 4:30PM ET.
Next week on Wednesday, August 5th, at Noon-1:00 ET, we'll be hosting a real-time Ask the Expert right here in the Community to answer your questions about using the entire Cvent platform to manage your holistic events program and prove your success through an incredible attendee experience.
We will have experts from SoftPro here in the Open Forum to answer your questions. SoftPro is a 2020 finalist for the Mobile Maverick award, which showcases best use of mobile event technology. SoftPro starts the event lifecycle by sourcing their venue through the Cvent Supplier Network, then builds out registration through Cvent Event Management. They have been using Classic registration for over five years and have begun their Flex migration this year. Their game-changer experience was the implementation of the CrowdCompass mobile app at their annual conference, where they saw an 87% adoption rate in 2019, 22,300 user interactions with the app, and 99% attendee satisfaction.
Here's how it works:
This thread will re-open August 5th, at Noon-1:00PM ET, and you can reply with your questions. If you are not sure if you can make it live, please send your questions for SoftPro to Communitymanager@cvent.com. I am happy to post it on your behalf in the community.
You can stay connected to this discussion by clicking the star at the top of this post to follow it. Following the discussion means you will get notified when the event is live and see the questions and answers (you can always unfollow it after.)
We look forward to reading your questions!
Great, thank you! Additionally, do you support exhibitor profiles through the app, and if so how do you embed videos and documents efficiently?
What are some good tips for technology use while our events have transitioned to virtual. Any new features or software that has helped?Thank you!
If you're looking to transition an in-person event to completely virtual, we'd recommend researching and using virtual event software platforms (Cvent is a great place to start😃). Make sure you're using features like chat and video to interact with attendees virtually. We also recommend recording any sessions and making them available, at least temporarily, after the conference. We've found that it can be difficult for attendees to attend and virtual event, especially if it lasts several hours, so they're more likely to consume the content on their own time outside of the scheduled live date and time.
What is your biggest tip when using the Cvent/Flex platform (simple time saver tip that everyone should know)? Thank you!
Hey Jill and Team Softpro,Do you utilize Session Groups in your Cvent event registration process? If so, how do you choose to display your sessions and organize them for your event?
Hey Ellen,Thank you! That's helpful. Additionally, do you create/send certificates of completion through your Cvent event registration? If so, what are the steps you take to ensure each participant receives their own certificate?
I wanted to pass along a great discussion in the Community reviewing the Cvent certificate feature and how to email it to your attendees at the end of the event. To ensure it is personalized for each attendee, you can use a Full Name data tag, which will populate their contact details on the certificate when they download it from the email. If you have any additional questions, feel free to add to the discussion in the Open Forum or reach out to our Customer Care team for assistance.Best,Danni
How do you encourage the adoption of the mobile app to the older generation in a way that they really appreciate?Thank you!
Thank you all for your contribution to our virtual Ask the Expert, and thank you to our experts from SoftPro for your great insight and best practices!
We will be closing this thread, however if you want to continue the conversation feel free to post a new question through the discussion in the Open Forum. There are many great discussions in the Cvent Community, as well as great resources through the Knowledge Base and Cvent events/webinars.