Hello, all! We're kicking off our next Huddle of the Week discussion. At the end of 2020, we asked you all what your top lessons learned from 2020 were. In this discussion, we focused on key points such as communication and flexibility.
We'd like to dig a bit deeper and now focus on your virtual event programs. We have learned a ton about virtual events in 2020 and hope you feel much more prepared going into virtual events this year. So, looking back, we pose this one simple question to you:
As always, let us know your thoughts, feedback, and questions below! #HuddleoftheWeek #VoiceItLooking to take in some extra info on virtual events and beyond? Register for our 7-part webinar series on your guide to Virtual, Hybrid, and In-Person Events - kicking off this Thursday, January 28th and wrapping up in March!
I wish I knew then what I know now!
Having a FAQ page is something we just added to all of our webinars. I have it noted and hyperlinked on the confirmation page, registration confirmation email, reminder emails, thank you for attending email and also mentioning where to find it when discussing the housekeeping rules/expectations at the beginning of the webinar. I do hope that will help attendees know what to expect such as how to log in to the webinar, what the CPE requirements are, and when the event evaluations, CPE certificates, and presentations will be sent out.
Have a designated person who is not involved with the live webinar to handle all the questions. It is really hard to be the MC or running the webinar while also dealing with "I can't find my confirmation email." or "How do I log in?!" questions. I also wish I knew that I could edit the text in the calendar reminder by going to the "Add to Calendar" button and adding text such as:When saving this appointment, make sure you update the reminder time.Please go back to your reminder email & click "Join Webinar" to enter, so that you do not have to re-register in Zoom.Should you have any login issues, please reach out to: ContactName@yourcompany.comUnfortunately you cannot add data tags to this, which is definitely on my wish list!Another item we changed was our registration deadline to the end of the time of the webinar so that attendees can join up to the last minute.