Happy Monday, Community members! We are back with the second of our new weekly series, Huddle of the Week. In case you missed the first discussion, the Community team will be posting one discussion question every Monday for you to engage and learn more from your peers during these times. The questions will range from industry best practices, pivoting your programs during these times, planning for a post-pandemic world, and more.
Our second discussion question this week is: What are your suggestions/best practices for the non-tech savvy or older generation attendees to participate & engage in a virtual event? Particularly for those who are not familiar with interactive websites, virtual meeting providers like Zoom, social media, etc.?
Please reply with your thoughts and ideas below. Feel free to ask additional questions or share your own experiences, as well! Remember, initial thoughts can spark more ideas, so be sure to share your insights, even if you do not have direct experience.
If you agree with other users' replies or found it helpful, be sure to click the Recommend button. #HuddleoftheWeek #VoiceIt
Clear instructions, repeated many times in pre-event emails, instructional videos, and simple tasks within our Crowd Compass app have helped with our "lesser tech-savvy" attendees.
I know that for a large group this is near impossible, but if you are hosting a small virtual meeting of 25-50 you could offer to walk those that are unfamiliar with, or uncomfortable with, technology or a new platform. For larger groups having step by step instructions, or a video instruction link that you send out with plenty of lead time for them to test the platform and feel more comfortable using it. In addition enough lead time gives them time to send in questions and get support.
I agree with the suggestions above. Using short, informative emails beforehand can be helpful. A combination of videos, icons and short bullet points help both visual and non-visual learners.
In all attendee communications, @Brenda Ainsburg nailed it: communicate in small, digestible bites with regular frequency.
------------------------------Stacie KarkhoffBudget Reconciliation And Reporting ManagerALTOUR------------------------------
Love the "know before you go" routine in the email and step-by-step instructions. We have also found using any type of gamification can encourage people to learn the platform and get savvier on the apps before they attend a conference. Additionally, having all the materials needed on the app or in the virtual space helps push the less savvy into the platform you would like them to use.