Frequently Asked Questions about the Cvent Community

General Profile Subscribing/Following Open Forum Ideas Library / Resources

General | Top

Q: What is my username/password?

A: Your login credentials are the same account name, username, and password that you use to log in to your Cvent product. If you have forgotten your login credentials you can click “Forgot your login information” on https://app.cvent.com or contact support.

Q: How do I change my name, title, or organization in My Profile?

A: If you would like to change your name or title as it appears in your profile, please email your request to communitymanager@cvent.com. Please allow up to 48 hours for processing of your request.

If you would like to change your organization’s name as it appears in your profile, please email your request to communitymanager@cvent.com. You may be asked to provide proof or legal approval based on your organization’s agreement with Cvent. Please allow 3-5 business days for processing of your request.

Q: What should I do if I see or receive an inappropriate message via the Community?

A: In either instance, please alert a Moderator or Community Admin immediately by emailing communitymanager@cvent.com. Our moderators do our best to block and remove inappropriate or irrelevant posts, but please let us know if we missed something. If a user contacts you in an inappropriate manner, a community admin will follow up with them, and their account may be deactivated.

Q: Why don’t I see more Cvent staff replying?

A: The Cvent Community is a great place to get support. While Cvent employees will participate in the Open Forum, they are not always the primary responders. They will help provide answers to questions only if the Cvent user Community has not provide a response within a certain time frame after the question is initially posted. For official support on products, visit the Knowledge Base.

Q: Are my achievements in the community tied to my Cvent Celebrity account?

A: Currently the Cvent Celebrity program and your achievements in the Community are exclusive of each other and the points are not transferrable, however, there may be some challenges in Celebrity platform that are completed through community activity. Checkout the Cvent Celebrity site to learn more about how you can become a Cvent Celebrity.

Profile | Top

Q: How do I control what information is visible in My Profile?

A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom. After you’ve made changes, click the “Save Changes” button at the bottom of the page.

Q: What is the difference between stated and observed interests?

A: Stated Interests and Observed Interests are very similar. They both determine what shows up in your personalized digest.

Stated Interest are only populated when you “Add a Topic” to your profile. Observed Interest are populated based on your activities in the Community or Cvent products your organization has. An example of this would be if you followed or posted a discussion with the topic of Cvent CONNECT and it was not one of your Stated Interest it would show up under your Observed Interests.

You can remove topics below your Stated Interests and Observed Interests at any time by clicking the “x” next to the topic you would like to remove.

Q: I didn’t enter any “Products I am interested in.” Why are there products already listed there?

A: Products I am interested in are initially populated base on products your organization has. You can add or remove products “Products I am Interested in” within your profile at any time.

Q: How do I get 100% on my profile?

A: Profile completeness looks at your profile having a bio added, a profile picture, "Industry" listed, "Industry Certifications" added, "Products I am interested in" noted, and adding contacts. There are multiple ways to reach 100%. Such as you get more % points by adding more than one product you are interested in or adding additional contacts.

Q: How do I add contacts to my contact list?

A: If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.

Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.


Subscribing/Following | Top

Q: What is the Open Forum?

A: The Open Forum allow you to participate in discussions and share resources with other Cvent users.

Q: How do I subscribe to the Open Forum discussions?

A:  Select 'Open Forum" from the navigation, and click the 'Manage Notifications' button. Under 'Topic Notifications' in the drop down below ‘Email Delivery’ select 'Personalized Digest' or 'Personalized Digest & Real-Time Discussion Emails.'

Q: How can I control the frequency and format of emails I receive?

A: Navigate to your profile and click on the "My Settings" tab. Choose "Forum Notifications" from the drop-down menu. On that page, under 'Topic Notifications' from the drop down below ‘Email Delivery’ you can select ‘No Email,’ 'Personalized Digest' or 'Personalized Digest & Real-Time Discussion Emails.'  

You have the following delivery options:
  • No Email: allows you to be part of the Open Forum without having emails sent to you. You can still post and read others’ messages by logging into the community site.
  • Personalized Digest: sends maximum one email a day of content personalized for you based the topic tags that you have listed on your profile under 'Stated Interests' or 'Observed Interests.' 
  • Personalized Digest & Real-Time Discussion Emails: Sends an email every time a new message is posted that contain the topic tags that you have listed on your profile under 'Stated Interests' or 'Observed Interests,' as well as a consolidated digest the following day.

Q: What is included in my personalized digest?

A: Your personalized digest is a daily email feed by what topics are listed below your Stated Interests and Observed Interests. Stated Interests are only populated when you “Add a Topic”. Observed Interest are populated based on your activities in the Community or Cvent products your organization owns. You can remove a Stated or Observed Interest by clicking on the “X” next to the Topic.

Q: How do I unsubscribe from the Open Forum?

A: Go to your profile and click on the "My Settings" tab. Choose "Forum Notifications" from the drop-down menu. Under the “Topic Notifications” section in the drop down below email delivers select "No Email."

Q: What is following a discussion?

A: Following a discussion means you will receive a real time notification any time someone replies to the post you are following.

Q: How do I follow a discussion?

A: There are two ways to follow a discussion:

  1. If you start the discussion you are automatically following the post, and any time someone replies you will receive an email
  2. To follow a discussion that you did not start, click into the discussion post and click on the blue star at the top right of the post. The start will turn red if you are following the. If you click on the discussions tab you will see a red star next to all the posts that you are following.

If you do not see a blue star, it means you have opted out of receiving participation emails. To opt into participation emails go t your profile click on “My Settings”, select “Email Preferences,” and next to “Participation Emails” toggle it from “No” to “Yes.”

Q: How do I unfollow a post?

A: When you are in the Open Forum on the “Discussions” tab you will see a red star next to all the posts you are following. Click into the post that you wish to unfollow and click on the red star. The star will turn blue to note you are unfollowing the discussion.

Q: What is the difference between subscribing to a personalized digest and following discussion?

A: Subscribing means you will receive an email when someone posts a message tagged with the topics you have listed below your stated and observed interests. With subscribing the frequency of emails will dependent on your email delivery setting. A personalized digest sends maximum one email a day of content personalized for you based on your observed and stated interest. 

Subscribing to a personalized digest is ideal if you want a summary of discussions happening or you don’t have time to regularly visit the community. Once subscribed you will only have to visit the Community if you want to post a new discussion, see the full discussion, or reply to a post.

Following a discussion means you will only receive a notification when someone replied to that singular discussion post. To follows a post, you must login to the Community, and follow individual posts.

Following a discussion is ideal when you post a question and you want to know as soon as someone responds. Following a discussion is also helpful if you have a similar question as the one posted and you want to stay engaged with that one particular post.



Open Forum | Top


Q: How do I respond to others’ posts?

A: To respond to a discussion post, please navigate to the discussion post and click “Reply to Inline” to send your message to the entire community.  To send a message to the only author of the post, please select “Reply to Sender” (located in the "Reply to Inline" drop-down).  We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

Q: How do I start a new discussion thread?

A: Select 'Open Forum" from the navigation, and next to Recent Discussions there is a button ‘Start a Discussion’. Also, there buttons on multiple pages that say ‘Start a Discussion’ or ‘Post New Message,’ that take you to the page to start a new discussion thread.

Q: Can I search for posts across all the communities?

A: Yes, click on 'Search' on the main navigation, and on the right below ‘Search the Open Form’ enter you search term(s) and click ‘Search.'

Q: How do I mark a response as “Best Answer”?

A: In order to mark a response, "Best Answer," you must have originated the discussion thread that contains the post. Navigate to the post and next to the Reply to Discussion post click the "arrow icon." Select "Mark Best Answer." If you did not start the thread, you are able to click the "Recommend" button to show your support for the response. This button functions just like the like or thumbs up button on social media platforms.


 Ideas| Top

Q: Why should I submit and idea?

A: By submitting an idea, you can influence Cvent product development, and other customers can vote and comment on your idea. Additionally, the product team will respond to the ideas with the most votes and update customers on any progress toward ideas submitted.

Q: What should I include in my idea?

A: When submitting a new idea please include as many details as possible. Ideas should be actionable and specific requests that are suggestions for product enhancements/features or new products. Your idea can also include upload files to include a screenshot with further detail. If something is a bug or not working as intended, please open a support ticket.

Q: How frequently will ideas be reviewed by Cvent?

A: Our moderators regularly review ideas to ensure suggestions for product bugs, existing features, or duplicates are accounted for and updated accordingly.

Our product team only reviews the ideas with the most upvotes for each product line. A status will be assigned to these ideas for each stage of review. On average, product team reviews take place once a month.

Q: How many votes does an idea need to be reviews by the product team?

A: Each product line has a varying number of users, and therefore there is no threshold number of upvotes required to be reviewed by the product team. The top voted ideas for each product line will be reviewed by each of the product teams. In the Ideas section of the Community, each product line is listed as a category.

Q: What do each of the statuses under Ideas mean?

A: Below are the definition for each of the statues:
Submitted –Each Idea will automatically be assigned this status once created.
Under Evaluation – The idea is being reviewed.
Planned – The idea is on the Product Roadmap, expected to be released in the next 12-18-month period. Note: Feature and product plans are always subject to change, and customers should make their purchase decisions on features that are already available.
Not Currently Planned- The idea is not under consideration for our short- or long-term roadmap. No further updates will be made to the idea unless future roadmap plans change.
Delivered- The idea is delivered and is generally available.
Existing Feature- The idea is a feature that already exists in the product. No further updates will be made to the idea.
Known Issue- The submission is not a product idea, rather an error with the product is being encountered.
Duplicate Idea- The idea is similar or the same as another idea. Please search and vote for the other idea.

Q: How am I notified if the status of an Idea has changed?

A: If you are following an idea, you will be notified in real time if anyone comments or changes the status of an idea. You will automatically be following any idea that you submit. If you did not submit an idea you can also click on the title of an idea to go into the idea and click on the blue star. If you are following the idea, star will be red. Conversely, if you would like to unfollow an idea you can click into the idea and click the red star, and once it has turned blue you are unfollowing the idea.

If you do not see a blue star, it means you have opted out of receiving participation emails. To opt into participation emails go t your profile click on “My Settings”, select “Email Preferences,” and next to “Participation Emails” toggle it from “No” to “Yes.”

Additionally, you can get the latest product updates right to your inbox by subscribing to a personal digest and adding Product News to your stated interests within your profile settings.

Q: How do I follow an idea?

A: Click on the title of an idea to go into the idea and click on the blue star. If you are following the idea, star will be red. If you are following an idea you will receive an email anytime someone comments on the idea or the status of the idea changes.

Q: How do I unfollow an idea? or How do I stop getting all these emails about my idea?

A: When you get an email notification from an idea you are following, there is a link in the footer of the email allowing you to unsubscribe from that idea. Similar to the note below:

“You are receiving this notification because you are subscribed to the 'XXXXX" idea. (Unsubscribe)”

Or you can navigate to the idea within the Community click into the idea. Once in the idea click the red star, and when star has turned blue you are unfollowing the idea.

Q: How do I get a list of my personal ideas?

A: You can filter ideas based on ones that you have added. On the Ideas page click on the middle filter drop down that defaults to “Most recently added,” select “My Ideas,” and click on the “Apply Filter” button.

Q: How do I get a list of ideas I’ve upvoted?

A: You can filter ideas based on the ideas you have upvoted. On the Ideas page click on the middle filter drop down that defaults to “Most recently added,” select “My Votes,” and click on the “Apply Filter” button.

Q: Can I contact the product team directly?

A: If you contact a Product Manager directly through Ideas or the Community, they will not respond. Product managers time is dedicated to building new product features and enhancements. If you have further comments or product concerns, please reach out to your Customer Success Consultant.


Libraries | Top

Q: How do I find resources that may have been uploaded by other Cvent users?

A: You can browse the Open Forum to see what resources have been uploaded by other Cvent users . Click through the Open Forum's landing page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the Open Forum search box from Search page the same way you might enter search terms into Google or another search engine.

Q: Can I search for specific file types?

A: Yes. Enter your desired keyword in the Open Forum search box from Search page. From the search results page, click "Show Advanced Search."  Then click on “Search for Specific File Types.” This gives you the option to specify file type: Document, Image, Spreadsheet, etc.

Q: How do the libraries get populated?

A: The libraries are populated in two ways:
1.  When you include an attachment in a discussion post, the system automatically places it in library.
2.  You can 'Create New Library Entry' button on Open Forum's library page. Library resources are not required to be associated with a discussion thread.

Q: How do I upload a file?

A: Select 'Create New Library Entry' on the Open Forum's Library page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:
  • Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, select a folder to which you’d like to upload it (optional), and select one or more topic (at least one is required.) Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
  • Upload your file.
  • Select “Next” if you want to further describe your files and/or add tags to your file.  Otherwise, please click “Finish” to post your library entry

Q: What kind of files can I upload?

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

Q: What are the “tags” for?

A: Tags are great way to organize and categorize content on your site. Tags can be applied to blogs, library entries, events, and glossary terms.  Tagged items are prioritized in the search results.