Aside from your role at Cvent, do you have any hobbies or interests that you enjoy pursuing in your free time?
In my free time, I enjoy spending time with my friends and family. I have an adorable 2-year-old daughter who is the light of my life. I also travel, spend time outdoors, listen to true crime podcasts, and binge-watch reality TV shows.
How long have you been a part of the Cvent team, and what initially drew you to the company?
I have been at Cvent on the Client Success team for 8 years. I work out of the Cvent Headquarters office located in Tysons Corner, Virginia. I was initially drawn to the Cvent culture and spirit of collaboration. I love collaborating internally with Cventers and externally with my customers to find solutions and achieve goals.
Do you have a dedicated area of expertise within the Cvent products?
The event management tool is definitely my main area of expertise, but I know enough about all of the other Cvent solutions to be dangerous as well 😊
What resources do you find most valuable to share with customers in order to enhance their experience with Cvent?
I am a big advocate for customers taking the trainings available in the Cvent Academy and completing our Cvent Certifications to stay current with Cvent and industry knowledge. They’re definitely a great resume booster, too!
I also recommend taking advantage of our in-person event offerings whenever possible. We have Customer Success Groups and Regional Training Workshops happening in a variety of different cities and they are a phenomenal opportunity for hands-on learning experience and networking with other Cvent users!
How do you ensure that you stay up-to-date with the latest features, updates, and best practices within the Cvent platform to better assist clients?
I attend a lot of internal trainings to stay up to date on all of the new product updates and also utilize Product News; the hub for product updates and roadmap items all in one place. I definitely recommend bookmarking that page and subscribing to updates if you haven’t already! I also love to just get hands-on and test things out in the product directly to ensure I have a good understanding of the functionality.
Can you share a memorable experience from your time at Cvent?
Some of my favorite memories include meeting my customers in person at CONNECT and onsite trainings and events, recruiting trips to the College of Charleston, my alma mater, and Cvent holiday parties, especially the one with Flo Rida.
Do you have a specific area of Community that you feel is important and recommend to customers most often?
The two areas of the Community that I bring up the most to my customers are the Open Forum and Product Ideas. Many customers often ask what other Cvent customers are doing and are looking for tips, tricks and recommendations, so I always encourage them to post in the Open Forum and knowledge share with others. There are so many different and creative ways that Cvent can be utilized and there are a ton of great discussions going on in the Open Forum on a daily basis. I also receive a lot of product feedback and ideas from my interactions with customers and always point them to share their ideas and feature requests within Product Ideas for greater visibility.
Are there any specific initiatives you are currently working on within Cvent to better support clients?
Outside of working with clients on a daily basis via calls and emails, I also participate in the Community Moderator Committee, helping to answer questions in the Open Forum, the Client Services Blog Committee, helping write blog posts for the Community Blog, and the myKB program writing and updating articles in the Cvent Community Knowledge Base.
Take a look at some of the most recent shining examples of Julia’s solutions:
We're hugely grateful to Julia for her time and contributions to the Community. We're looking forward to seeing what they accomplish in 2024! As a token of appreciation, Julia will receive a Cvent care package.
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