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I'm trying to setup my registration process to include hotel reservations and I'm following the guide, however it mentions checking a 3rd option that I do not have.  I've got a case open with Passkey support, but I'm getting a response every 24-36 hours and I'm trying to get my event live, so was hoping someone else may have run into this.  

This is what the guide shows.....
and this is what I actually see...

Anyone have any ideas why that 3rd option is missing?  Could I be missing a configuration setting somewhere?

Hi Jeremy,
Can you please confirm your Cvent Account Number where this is happening and we can look into this further for you. For immediate assistance, I would recommend calling our 24/7 Customer Care team directly and they will also be able to help troubleshoot.

I'm trying to setup my registration process to include hotel reservations and I'm following the guide, however it mentions checking a 3rd option that I do not have.  I've got a case open with Passkey support, but I'm getting a response every 24-36 hours and I'm trying to get my event live, so was hoping someone else may have run into this.  

This is what the guide shows.....
and this is what I actually see...

Anyone have any ideas why that 3rd option is missing?  Could I be missing a configuration setting somewhere?

My account number is INTUS00019.  

Hi Jeremy,
Can you please confirm your Cvent Account Number where this is happening and we can look into this further for you. For immediate assistance, I would recommend calling our 24/7 Customer Care team directly and they will also be able to help troubleshoot.

I'm trying to setup my registration process to include hotel reservations and I'm following the guide, however it mentions checking a 3rd option that I do not have.  I've got a case open with Passkey support, but I'm getting a response every 24-36 hours and I'm trying to get my event live, so was hoping someone else may have run into this.  

This is what the guide shows.....
and this is what I actually see...

Anyone have any ideas why that 3rd option is missing?  Could I be missing a configuration setting somewhere?