I'm trying to setup my registration process to include hotel reservations and I'm following the guide, however it mentions checking a 3rd option that I do not have. I've got a case open with Passkey support, but I'm getting a response every 24-36 hours and I'm trying to get my event live, so was hoping someone else may have run into this.
Hi Jeremy,Can you please confirm your Cvent Account Number where this is happening and we can look into this further for you. For immediate assistance, I would recommend calling our 24/7 Customer Care team directly and they will also be able to help troubleshoot.
My account number is INTUS00019.
I took a look at your account and would recommend reaching out to your Account Manager about this as this Passkey integration isn't available with your current Cvent license type: https://www.cvent.com/en/product-exhibitsThe integration can be added on a la carte if you're interested as well.