Hi Tiffany,
Just checking to make sure when you are in the attendee profile, you are looking for the confirmation code under "Invitee Status", not the registration confirmation code under "Registration". I've had attendees get confused and think their registration confirmation is what they are supposed to use, and they don't realize the actual six-digit code has been emailed and texted to them. It's also easy to skip over it in their profile, especially if it has already expired!
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Tori Martinez, Cvent Certified
Event Technology Specialist
Direct Travel
United States
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Original Message:
Sent: 02-27-2024 21:25
From: Tiffany Kiser
Subject: Attendee Hub app code error
Hi !
I have an attendee at my event who is having trouble with the attendeehub code. The code says it is invalid, he is trying the code that I see into the Attendee section in the view I see. Any thoughts?
Thank you,
Tiffany
#AttendeeHub
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Tiffany Kiser
Children's National Medical Center (ECMO)United States
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