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Customer Success Groups - Event Engagement

  • 1.  Customer Success Groups - Event Engagement

    Cvent Staff
    Posted 10-23-2023 12:03
    Edited by Somdutta Mazumder 10-23-2023 12:04

    Hello everyone! Let's get started with our Huddle of the Week!

    We are beyond excited to share all the great content we have lined up for you in our latest Customer Success Groups! 

    Our Customer Success Groups give you a great opportunity to learn insider secrets to success from Cvent experts, see our tech solutions live in action, network with like-minded individuals, and exchange unique customer stories with those who understand your perspective. This one is going to be special as we break down the much-requested topic of event engagement. From the latest engagement trends to tips on proving ROI through attendee engagement, we are covering all that you need to know to crack the code across your total events program. Did I mention that we are also treating you to lunch at every Customer Success Group?

    We hope to see all of you soon. Meanwhile, let's get the conversation going!

    Questions for you:

    1.  What is YOUR go-to engagement tactic?
    2.  What topic would you be interested in learning about at a future Customer Success Group?



    Are you ready to attend a CSG and learn more about event engagement? Register now for one of our upcoming Customer Success Groups! Also, you now have the opportunity to continue the conversation in the Event Talks User Group

    #HuddleoftheWeek
    #VoiceIt
    #Creating/ManagingEvents

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    Somdutta Mazumder
    Customer Marketing Specialist
    Cvent
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  • 2.  RE: Customer Success Groups - Event Engagement

    User Group Member
    Posted 10-26-2023 19:05
    1.  What is YOUR go-to engagement tactic? Gifting or Prizes, gift card drawing
    2.  What topic would you be interested in learning about at a future Customer Success Group?  The down and dirty, nitty gritty of opt-out, unsubscribe, soft bounce, hard bounce, and any legal limits for opting in on behalf of a contact.


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    Hallie Loeb, HMCC
    Event Operations Specialist
    CDW United States
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  • 3.  RE: Customer Success Groups - Event Engagement

    User Group Member
    Posted 10-27-2023 06:19
    1.  What is YOUR go-to engagement tactic? On-site gaming; our attendees were assigned into teams and we did multiple fun things with them: scavenger hunts, Jeopardy games, trivia contests, etc. We had a huge trophy that was engraved each year with the team winner.
    2.  What topic would you be interested in learning about at a future Customer Success Group? I agree with Hallie - what a great topic suggestion! Email marketing through the platform always brings up questions and issues!


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    Tori Martinez
    Event Technology Specialist
    Direct Travel
    United States
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  • 4.  RE: Customer Success Groups - Event Engagement

    User Group Member
    Posted 10-27-2023 09:28
    1.  What is YOUR go-to engagement tactic?  We like to lean on gamification for engagement - hands-on activities, prizes, swag, and turning trainings into competitions.
    2.  What topic would you be interested in learning about at a future Customer Success Group?  I would love to see more information on data management across registration, email, and attendee hub such as custom data tag usage and logic tagging.


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    Jess Olcott
    Training Program Coordinator
    ETC, Inc.
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  • 5.  RE: Customer Success Groups - Event Engagement

    Community MVP
    Posted 10-27-2023 10:48
    1.  What is YOUR go-to engagement tactic?
      1. tying events to lunches, evening events, excursions, etc. (appreciation events)
    2.  What topic would you be interested in learning about at a future Customer Success Group?
      1. not sure


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    Lori Wildman
    Marketing Director
    lwildman@dmainc.com
    DuCharme, McMillen & Associates, Inc.United States
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  • 6.  RE: Customer Success Groups - Event Engagement

    Posted 10-29-2023 19:49
    1. What is YOUR go-to engagement tactic? Prizes, giveaways, raffles
    2.  What topic would you be interested in learning about at a future Customer Success Group? Agree with the others: email marketing and the nuances of it through cvent. 


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    Chris Townley
    Marketing and Communications Associate
    National Council Of State Housing AgenciesUnited States
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  • 7.  RE: Customer Success Groups - Event Engagement

    User Group Member
    Posted 10-31-2023 10:29
    1. What is YOUR go-to engagement tactic? Polling and Catch Box
    2.  What topic would you be interested in learning about at a future Customer Success Group? Methods that have worked to get attendees to put down phones and/or ways to incorporate items that help ADHD people focus without distracting others


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    Julie-Michelle Davis, CMP
    Meetings Manager
    Amex GBT - USA
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  • 8.  RE: Customer Success Groups - Event Engagement

    User Group Member
    Posted 11-07-2023 07:40
    1.  What is YOUR go-to engagement tactic? polls and ice breakers
    2.  What topic would you be interested in learning about at a future Customer Success Group? attendee hub features and a dedicated line at Cvent for administrators.


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    Mary Ann Hall
    Event Specialist
    Federal Reserve Bank of Chicago(CRSO Department)
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  • 9.  RE: Customer Success Groups - Event Engagement

    Posted 11-08-2023 16:06

    What is YOUR go-to engagement tactic?

    We rely on networking events and connecting people with similar interests. In the past we did that manually, by suggesting activities and tables. Now we're excited with the AI feature in Attendee Hub and are looking forward to utilizing it to improve our networking events. 

    What topic would you be interested in learning about at a future Customer Success Group?

    I would love to learn how people managed their data in Attendee Hub and what are some of the KPIs they used to determine Attendee Hub's success rate.



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    Valdeir Faria F.
    Program Project Management and Program Support Coordinator
    Carnegie Foundation for the Advancement of TeachingUnited States
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  • 10.  RE: Customer Success Groups - Event Engagement

    User Group Member
    Posted 11-16-2023 11:51
    1.  What is YOUR go-to engagement tactic?  Gift draws / raffles
    2.  What topic would you be interested in learning about at a future Customer Success Group? Managing GDPR issues, how to balance privacy notices/requests with not making just super scary language on every event we want people to register for. Design CSG's for custom site designs.


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    Rachel
    NJ
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  • 11.  RE: Customer Success Groups - Event Engagement

    User Group Member
    Posted 11-22-2023 11:26
    1.  What is YOUR go-to engagement tactic? Gifts and games!
    2.  What topic would you be interested in learning about at a future Customer Success Group? The incentive travel side of event management. We don't do trade shows or conferences, we do incentives travel events where almost everything is customizable by the participants. Would love to hear more about others in the same situation!


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    Cassandre Therrien
    Technology Coordinator - Groups, Meetings and Events
    Les Voyages Laurier Du Vallon
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