Open Forum

Hi - We continually receive complaints from our customers that they never received their confirmation email.   When I resend the confirmation email, it doesn't make it either.   Is there something that we need to do to help get these emails through to our customers?

#Events+

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Kristi Falkner
An Apple a Day LLCUnited States
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I have this issue with some of my clients as well. 

Here is an article with the IP addresses your tech department should whitelist: https://support.cvent.com/s/communityarticle/What-Cvent-IP-addresses-should-we-whitelist

That article also links to a list of AWS IP's that you may want to whitelist as well. 

And here is a article with a list of domains that should be whitelisted: https://support.cvent.com/s/communityarticle/What-domains-should-we-whitelist-for-Cvent-emails

This won't solve the issue all the time, but it can help the situation. 

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Tori Martinez, Cvent Certified
Event Technology Specialist
Direct Travel
United States
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