I have this issue with some of my clients as well.
Here is an article with the IP addresses your tech department should whitelist: https://support.cvent.com/s/communityarticle/What-Cvent-IP-addresses-should-we-whitelist
That article also links to a list of AWS IP's that you may want to whitelist as well.
And here is a article with a list of domains that should be whitelisted: https://support.cvent.com/s/communityarticle/What-domains-should-we-whitelist-for-Cvent-emails
This won't solve the issue all the time, but it can help the situation.
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Tori Martinez, Cvent Certified
Event Technology Specialist
Direct Travel
United States
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Original Message:
Sent: 03-14-2024 18:31
From: Kristi Falkner
Subject: CVENT EMail messages going to Registrant's Spam/Junk folders
Hi - We continually receive complaints from our customers that they never received their confirmation email. When I resend the confirmation email, it doesn't make it either. Is there something that we need to do to help get these emails through to our customers?
#Events+
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Kristi Falkner
An Apple a Day LLCUnited States
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