Hello,
We're running into an issue where some applicants with failed payments are trying to return to the confirmation page to retry their payment. However, they're reporting that the payment button is either greyed out or not visible at all, leaving no clear way for them to attempt payment again.
At the moment, the only workaround appears to be having a planner process the payment internally. Are there alternative options or workflows available that would allow registrants to retry the payment themselves?
#CventPayments#ManagingEvents------------------------------
ManuelaPelaez
CRM Specialist
United States
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