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  • 1.  iCal Feature

    User Group Member
    Posted 02-21-2024 12:16

    I am trying to help one of our attendees, she has built out her schedule for our event, and wants to add the sessions she has chosen to her calendar.  She downloaded her calendar via but only one session is reaching her calendar and the others are not?  Anyone know how I can help her?  


    #AttendeeHub
    #EventApp

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    Rachel Matheus
    Product Manager
    The Church of Jesus Christ of Latter-day Saints, a Utah corporation soleUnited States
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  • 2.  RE: iCal Feature

    Cvent Staff
    Posted 02-21-2024 14:19

    Hi Rachel,

    Are you using the Attendee Hub website or app or both? Within Attendee Hub website, if you are on the All Sessions/Session List, you will have to click into each session you are trying to add to you calendar and click on the individual add to calendar link within each session. However, if you navigate to "My Schedule" they will see the overall "download calendar" option at the top that will download all sessions that are on their personal schedule to their calendar at once. 

    This functionality does not exist for the Event App yet. 



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    Julia Plymack
    Senior Client Success Manager
    Cvent
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  • 3.  RE: iCal Feature

    User Group Member
    Posted 02-21-2024 19:07

    He did have his sessions listed in My Schedule, but when downloading only one session downloaded. 

    Here is a screenshot he shared on 2/13/24, that shows a tab for every day, so he had at minimum 3 sessions in My Schedule. I have test it and if you do not have any sessions added to My Schedule for a day, that day does not appear on My Schedule tab.

     

    image



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    Rachel Matheus
    Product Manager
    The Church of Jesus Christ of Latter-day Saints, a Utah corporation soleUnited States
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  • 4.  RE: iCal Feature

    Cvent Staff
    Posted 02-22-2024 11:15

    Hi Rachel,

    When clicking on add calendar from the My Schedule on the all days tab, all of the different sessions do download to your calendar, not just one. I just tested this out in several different events and that is the current functionality. I would recommend that he try again/ensure that is pop up blocker is off so he is able to download the .ics file successfully. If he is still experiencing issues, I would recommend that you open a case with our Customer Care team and they can help troubleshoot/escalate further. 



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    Julia Plymack
    Senior Client Success Manager
    Cvent
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