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  • 1.  Invitation Lists Import

    Posted 24 days ago

    I'm having two separate issues going on here as I have separate Invitation Lists that I am using due to the registration paths. 

    Issue 1: I started to import a list and received an email that it has been completed, but Cvent still shows it is processing 16+ hours later.

    Issue 2: Receiving email notification that list of 430​ invitees has been processed from import, but there is none showing and status looks like it was NEVER initiated. Notification does indicate an error, but I don't know what the error could be? 

    I'm pretty much a novice in Cvent, so any thoughts, suggestions or direction is greatly appreciated!


    Jennifer Barnhart
    Development Assistant
    Penn State UniversityUnited States

  • 2.  RE: Invitation Lists Import

    Cvent Staff
    Posted 20 days ago
    Hi Jennifer,

    Hope you are well!

    The issue you are facing, could be occuring due to some intermittent issue. This issue can be resolved by contacting our Customer support on  1-866-318-4357 - Option 1 or submit a case from the 'Community' section, as this might require some troubleshooting.
    Once you contact the support team, please keep your Account name and Event name ready along with the issue you are facing and you will receive assistance right away. 

    VJ Singh
    New Cvent Internal TestUnited States