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Hi everyone,

I'm running into an issue with how my emails are showing up to recipients. I'll send a batch of emails from one "From" name and address, then change the "From" field to another name and send a new batch. I usually wait about 30 minutes between sends, and each group is small (around 10 recipients).

However, I'm getting replies saying that the email came from a different name than the one I entered. It seems like Cvent is using the wrong "From" information, even though I double-checked it before sending.

Is anyone else experiencing this issue - where emails are showing an incorrect or previous "From" name - or found a way to fix it?

Thanks in advance!

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Elizabeth MacArthur
Marketing Assistant
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Hi Elizabeth - 

I have not encountered this specific example, but from your description, I am wondering if there might be an issue with your internet cache and cookies.  You may want to clear your cache and cookies between each batch you send out to see if that helps resolve the issue.  Often times if there is too much cached, it will do wonky things like you are describing.

As a best practice, I will clear my cache and cookies at the beginning of my day and may do it more times throughout the day if I have been working with a lot of data (web designing or running reports).

Hope this helps!

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Rebecca Yousif
Senior Administrator - Event Technology
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Hi,

Could you create custom contact fields for the attendee 'owners', upload the data and use the custom contact fields as the from name instead?

Otherwise, create a copy of the email for each 'owner', rather than resend the same that should prevent any caching issues. It also give you a better history if you need to look back to see which email someone was sent.

Kind regards
Stu

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Stuart Harley [Designation]
Event Tech
Schroder Investment Management Limited
United Kingdom
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