Hi Rachel,
Hope you are well!
I understand it could be little inconvenient to step outside of our comfort zone. But, I really appreciate that you are making an attempt at it and learning and discovering new things in the process.
About Captions: Since your session setup will be Video Streaming Tool: Cvent (powered by Zoom) and Video Player: Cvent video player, hence we do have automated captioning activated by default therefore there is no additional step required at your end.
About Backend links into the stream: It is correct there are no backdoors, considering this is a live stream session attendees would need to login to attendee hub to watch the sessions, although we do have the speaker link available but that also takes them to the zoom meeting where they can switch on the camera and speak hence this would not be idle.
Here are few articles which might give you more insights:
1. Virtual Session Captioning 101
https://support.cvent.com/s/communityarticle/Virtual-Session-Captioning-101?is_article=true&lang=en_US&searchFor=captions&page=1
2. My third-party live stream can't connect to the Cvent Video Player. How do I fix this?
https://support.cvent.com/s/communityarticle/My-third-party-live-stream-can-t-connect-to-the-Cvent-Video-Player-How-do-I-fix-this?is_article=true&lang=en_US&searchFor=live%20stream&page=1
3. What live stream video settings should I use for Attendee Hub?
https://support.cvent.com/s/communityarticle/What-live-stream-video-settings-should-I-use-for-Attendee-Hub?is_article=true&lang=en_US&searchFor=live%20stream&page=1
I hope this helps! You can find more such articles in the Knowledge Base section of Cvent community.
In case you find this response helpful, kindly mark the answer as 'Best Answer'. Doing this gives visibility to a response and in turn helps the fellow community users with similar questions.
Regards,
Khushbu Gupta
Associate Quality Lead - Quality Team
------------------------------
Khushbu Gupta
Associate Quality Lead
CventUnited States
------------------------------
Original Message:
Sent: 08-16-2023 10:26
From: Rachel Becker
Subject: Live Third party stream with Cvent Video Player - guidance requested
I'm managing a hybrid event next month, and some of the live stream components are coming together a bit late for my taste. We have the venue's in-house production company producing the actual stream, and we originally were just going to have them stream to Vimeo (which they would manage) and embed in the attendee hub, but we learned this wasn't accessible from a mobile device or tablet. So now we're looking at doing the third party stream to the Cvent video platform, but I'm a bit nervous that more of the stream responsibility will fall on us. There are a couple of issues I'm having that I can't seem to get clear answers from the help center:
- Captions: I see on virtual captioning 101 that we can use 608-in band captions with the video player HOWEVER, I don't see what I'm supposed to do to send those captions to the player. This could just be my own lack of experience here, but what do I do/set up so my captioning provider can send us the captions into the video player?
- Backend links into the stream: I have a handful of clients who have firewalls that prevent them from logging into the attendee hub, and i need a back-door into our player in case that happens. I would assume that given it's Cvent's video player - no backdoor exists the way I could have a hidden vimeo link, is that correct
Any experience anyone else has with doing this would be welcome -- I'm operating a bit out of my comfort zone, and I'm trying to get more insight into what I need to know/do to support this.
#AttendeeHub
------------------------------
Rachel Becker
Director, Business Solutions
EABUnited States
------------------------------