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  • 1.  Manually sending email to specific contact lists

    Posted 02-20-2023 11:33

    I am trying to send an email about a specific event to specific people that I have contact lists for. When I create the email it goes into post-event, and I when I try to add the contact list to send it to I can't see anyone on the list. The filters are set to all invited and the specific contact list. But for some reason no matter what the filter setting is I cannot see anyone on the specific contact lists that I want to send the email too. I have imported contacts to the lists, but I cannot figure out what the filtering should be to make it work.


    #eMarketing

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    Jen Harris
    Alpha Omega Epsilon
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  • 2.  RE: Manually sending email to specific contact lists

    User Group Member
    Posted 02-20-2023 11:57
    I have a related question.  I created an email that I meant to have as part of pre-registration emails.  It got created in the post-registration email group.  How can I move it to where it logically belongs?





  • 3.  RE: Manually sending email to specific contact lists

    Cvent Staff
    Posted 02-21-2023 11:21

    Hi Carl,

    Hope you are well!

    Pre-Event emails mean the emails that are sent to the audience type 'Undecided invites'. These are the invitees who have not yet registered for the event. If you are sending the email to those who have registered for the event, then the audience type of the email should be 'Accepted Registrants' and it will display under 'Post-Registration Emails'. 

    Please note that once an email is created, the audience type cannot be changed. If you want to send the email to those who have not yet registered for the event, then you can duplicate the email and change the audience type to 'Undecided invitees'.

    You can refer to the following article :

    What audience type should I choose? == Link : https://support.cvent.com/s/communityarticle/What-audience-type-should-I-choose?is_article=true&lang=en_US&searchFor=audience%20type&page=1

    How do I change my email's audience type? == Link : https://support.cvent.com/s/communityarticle/How-do-I-change-my-email-s-audience-type?is_article=true&lang=en_US&searchFor=audience%20type&page=1

    Copying Event Emails == Link : https://support.cvent.com/s/communityarticle/Copying-Event-Emails?is_article=true&lang=en_US&searchFor=copy%20email&page=1

    I hope this helps. Please let me know if you have any further questions.



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    Raashi Semwal Khati
    Senior Quality Analyst
    Cvent
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  • 4.  RE: Manually sending email to specific contact lists

    User Group Member
    Posted 02-21-2023 11:40

    Rashi,

     

    You have helped me get the answer to my question. Having just created another email after your response, it all has to do with the Audience selected in the Send Settings area of the creation wizard.  Selecting Undecided Invitees results in the new email appearing in the group of Pre-Event emails.

     

    Thanks,

    Carl






  • 5.  RE: Manually sending email to specific contact lists

    Cvent Staff
    Posted 02-22-2023 12:29

    Hi Carl,

    Thank you for your response. 

    I am glad to know that your issue was fixed. I encourage you to mark this answer as 'Best answer' to indicate that it has helped you resolve the query. Marking a response as best answer gives that comment visibility and as a result helps the fellow community users. 

    Have a great week ahead!



    ------------------------------
    Raashi Semwal Khati
    Senior Quality Analyst
    Cvent
    ------------------------------



  • 6.  RE: Manually sending email to specific contact lists
    Best Answer

    Cvent Staff
    Posted 02-21-2023 11:15

    Hi Jen,

    Hope you are well.

    If you have multiple invitation lists in your event, then each list will have their own set of emails.

    You will have to create the email within the invitation list where the invitees are added. For this, you can go to the event > Email > Invitation Lists and see which list is showing the invitees within it. Then, please go to Emails > Event emails > click on the 'Invitation List' drop down which is right above 'Open Email Designer' button and select the invitation list under which you want to create the email.

    Now, when you create a new email, you will have to take care of the audience type of the email. If you select 'All Invitees' then while sending the email, all the invitees (registered/not registered/cancelled etc) will display to you.

    Also, under 'Pre-Event Emails' you will see only those emails whose audience type is 'Undecided invitees' which is used for those invitees who have not yet registered for the event. Audience type as 'All invitees/accepted registrants etc. will show under Post-Event emails'.

    Additionally, the people who you want to send the email should be added within the event's invitation list and not just under the address book.  So if the people you want to send the email are not added to the event's invitation list, they will not show while sending the email even if you select the contact group you added them under in the address book.

    Another way to send the email in bulk to all invitees is as follows :

    Go to the event > Attendees > Attendee list > click on the drop down below 'Attendee List' header and select 'View All' option to display all the invitees in the event > select the box next to 'name' to select all the invitees > Bulk Action > Send email > Select the email you created in the event already that you want to send out to these invitees > follow the steps and send the email.

    You can also refer to the following articles for your reference :

    Creating an Event Email == Link : https://support.cvent.com/s/communityarticle/Creating-an-Event-Email

    Manually Sending Event Emails == Link : https://support.cvent.com/s/communityarticle/Manually-Sending-Event-Emails

    Can I email invitees based on their status, not their invitation list? == Link : https://support.cvent.com/s/communityarticle/Can-I-email-invitees-based-on-their-status-not-their-invitation-list?is_article=true&lang=en_US&searchFor=sending%20email&page=5

    I hope this helps. Please let me know if you have any further questions.



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    Raashi Semwal Khati
    Senior Quality Analyst
    Cvent
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  • 7.  RE: Manually sending email to specific contact lists

    Posted 02-22-2023 09:50

    Thank you so much. That worked exactly how I wanted it too



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    Jen Harris
    Project Engineerestimator
    Alpha Omega EpsilonUnited States
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  • 8.  RE: Manually sending email to specific contact lists

    Cvent Staff
    Posted 02-22-2023 12:29

    Hi Jen,

    Thank you for your response. 

    I am glad to know that your issue was fixed. I encourage you to mark this answer as 'Best answer' to indicate that it has helped you resolve the query. Marking a response as best answer gives that comment visibility and as a result helps the fellow community users. 

    Have a great week ahead!



    ------------------------------
    Raashi Semwal Khati
    Senior Quality Analyst
    Cvent
    ------------------------------