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  • 1.  Multiple merchant accounts for one event

    Posted 08-18-2022 18:54
    Good afternoon,
    Is it possible to have multiple merchant accounts for one event? I ask because it would be good to have one for each registration type.
    Thank you,
    Jarrett
    #Flex-Creating/ManagingEvents

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    Jarrett Smith
    Director, Executive Office at HFC
    Jm Family EnterprisesUnited States
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  • 2.  RE: Multiple merchant accounts for one event
    Best Answer

    Community MVP
    Posted 08-22-2022 14:21
    While I haven't found any article saying you can't use multiple merchant accounts, I don't see how could.
    Merchant accounts are tied to the event.

    You could setup two events but then you'd need to duplicate everything, including reports. A lot fo extra work.

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    Steven Schlossman
    Jack of all trades. Master of none.
    BMW Car Club of America
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  • 3.  RE: Multiple merchant accounts for one event

    Posted 08-23-2022 08:05
    Thank you Steven, Yea, that was what I was trying to avoid. Appreciate the help!

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    Jarrett Smith
    Director, Executive Office at HFC
    Jm Family EnterprisesUnited States
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  • 4.  RE: Multiple merchant accounts for one event

    Cvent Staff
    Posted 28 days ago
    Hi Jarrett,

    Hope you are well.

    As per design, you can use one HOP And API Merchant account in one event. This means that you can use one merchant account and one third party payment account (For eg: One CPS merchant account and one PayPal account) in one event.

    Adding separate merchant accounts for each registration type is not an option as of now. However, this is a great feedback. You can always add this feedback as an 'Idea' under Cvent Community > Ideas Tab, and we may have such an option in future.

    Having said that, if you need help in adding one merchant account and one third party payment in your event or if you want to know how to best use the merchant account for your events, you can always submit a case or contact our Ecommerce Team at : 866-318-4357 > Press 1 for Event Cloud > Press 1 for ' Setting Up Event' > Press 1 for 'Events' and press 3 for 'Merchant Accounts' for immediate assistance.


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    Raashi Semwal Khati
    Senior Quality Analyst
    Cvent
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