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  • 1.  OnArrival Basic features

    Posted 08-12-2022 09:29
    Hello guys,
    I got lost between all the articles on OnArrival Basic, so I need help clarifying some things. I know some features are limited to Premium, but we want to use the basic version for a few upcoming events.

    • Can we do session check-ins with the basic version?
    • Is the Check-Out Mode only with Premium?
    Has anyone worked with the basic version? Could you please let me know if it was useful or not that much because of the limitations?

    Thank you!
    #ManagingOn-site

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    Cassandre Therrien
    Technology Coordinator - Groups, Meetings and Events
    Les Voyages Laurier Du Vallon
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  • 2.  RE: OnArrival Basic features

    Posted 08-15-2022 09:22
    I don't know about check-out mode, so someone else will need to chime in.

    On session check-ins, unfortunately no, that feature is not available on the basic version of OnArrival. We do still really love having it though!

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    Lauren Becker
    Event Technology Coordinator
    Aflac
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  • 3.  RE: OnArrival Basic features

    Posted 08-19-2022 13:51
    Edited by Jill Campbell 08-19-2022 13:51

    Hi Cassandre,
    The chart on this page may help. 

    https://cventhelp.force.com/s/communityarticle/About-OnArrival-Premium?searchFor=onarrival%20premium&lang=en_US 



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    Jill Campbell
    Cvent Specialist
    Chubb INA Holdings IncUnited States
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  • 4.  RE: OnArrival Basic features

    User Group Member
    Posted 08-23-2022 10:48

    Hi,
    I always defer to the chart that Jill shared below. https://cventhelp.force.com/s/communityarticle/About-OnArrival-Premium?searchFor=onarrival%20premium&lang=en_US



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    ~
    Jo Anna Chapin
    Meetings & Events Registration Lead
    Accenture
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  • 5.  RE: OnArrival Basic features

    Cvent Staff
    Posted 08-31-2022 11:23
    Hi Cassandre,

    Hope you are well.

    The Session Check in option is available with OnArrival premium and not with OA Basic. With OA Basic, you can only check in the attendees for the event, collect payment and donations, allow walk in registrations and scan barcodes etc. 

    You can refer to the article - https://support.cvent.com/s/communityarticle/About-OnArrival-Premium

    If you want assistance on how you can better use the OA Basic for your events, you can reach out to our OnArrival team at 866-317-4358 > Press 1 for 'Events' > Press 7 for 'Onarrival, Event In a Box, Social Wall, Lead Capture' for immediate assistance.




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    Raashi Semwal Khati
    Senior Quality Analyst
    Cvent
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