Hello!
We keep running into a recurring issue with Cvent reporting, and so far Support hasn't been able to offer a practical solution.
When we include the Attendee List opt-in/opt-out question during registration, there is no standard report that allows us to see who has opted out. Cvent has told us this information can only be pulled on the back end due to "security reasons," but this becomes extremely cumbersome when we are actively managing 20+ concurrent events.
From a security standpoint, this feels inconsistent-opting out of appearing on an attendee list doesn't seem materially different from opting out of attendee emails, which is reportable.
Use case example:
We do not publish our attendee lists until two weeks prior to the event, but our sponsors frequently ask in advance who is expected to attend. We can pull a manual attendee list report, but it still includes attendees who opted out, which creates a compliance issue. Sponsors also cannot access post-registration pages because they are not registered for the event.
Has anyone else run into this?
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Have you found a workaround or custom report?
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Are you handling this outside of Cvent?
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Has anyone successfully pushed back on the "security" limitation?
Any insight or best practices would be greatly appreciated.
Thank you so much!
#Registration------------------------------
Andria Gibson
Conference Manager
France Media, Inc.United States
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