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  • 1.  Salesforce Integrtion

    Posted 05-19-2022 16:13
    I have Salesforce integration set up, and some data is coming through, but we aren't getting all of it.  We have an event that has over 160 registrants, and only 42 attendees are showing in the Attendee list.  In the event campaign that was created, it's only showing 14 campaign members. 

    Has anyone had success is connecting to Salesforce and getting accurate results?

    Jeff Comeau
    Principal Web Application Developer
    Alvaria, Inc.United States

  • 2.  RE: Salesforce Integrtion

    Cvent Staff
    Posted 05-23-2022 10:49
    Hi Jeff,

    You can reference our Salesforce App Developer Hub Guide or Salesforce training to ensure you have configured the integration correctly. If you are still finding issues after reviewing these resources, please call our Customer Care team at 866.318.4357 Option 1 (Event Cloud) > Option 1 (Events) Option 4 (Integrations), so they can assist you further.

    I hope this helps! 


    Amanda Sidrak
    Senior Client Success Advisor

  • 3.  RE: Salesforce Integrtion

    Posted 2 days ago
    We faced the same problem It appears the new version of the Salesforce Integration is not as capable as the older one. 
    Be glad to share with you what we have learned.
    The Salesforce app is very good, but not complete.
    I was hoping Cvent had a users group where we could provide feed back and hopefully make the solution better with community involvment.
    For example we have data captured on checkout that is not visible to the integration so we cannot meet a requirement to get that date in salesforce.
    We have managed to get data from 
    Custom registration questions
    Custom contact fields
    and Data tags.

    Tim Jones
    Senior Erp Manager
    FamilylifeUnited States

  • 4.  RE: Salesforce Integrtion

    User Group Member
    Posted 2 days ago
    Thanks for information! Following :)

    Hallie Loeb, HMCC
    Event Operations
    CDW United States