OnArrival Learning Center

OnArrival
Learning Center

Onsite check-in and badging software that digitizes the physical footprint at your event.

From check-in to on-demand badge printing and attendance tracking, Cvent OnArrival can help eliminate the onsite pandemonium the day of the event and provide planners an in-depth understanding of how attendees are engaging with your brand and event.

Explore OnArrival resources

Getting started

Welcome to the OnArrival! We’re excited to get started and help launch your event.

Recommended training

Learn how to log in, check in attendees, accept payments, print badges, set up Kiosk Mode, and register attendees at the door. Click the guide icon for each course.

Popular topics

 
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Check-in

Checking In Attendees
Use a Scanner to Check In
Scanning Into Event
Session Check-In Settings
Scanning Into Session

Insights

Which report should I run?
Viewing Your Event's Stats
Using Event Insights
Onsite Questions
Access to Collected Data

Admin

Adding Attendee Alerts
Collecting Payments
Create Onsite Staff Logins
Reconcile Funds
Using Photo Identification

Badges

Creating Name Badges
Setting Up Secure Badge ID
Name Badge Auto-Preview
When do use Name Badge?
Printing Two-Sided Badges

Security

OnArrival Security
Available Security Options
Adding Terms & Conditions
Add Privacy Policy

Internet & devices

Internet a venue needs
Work without internet?
Compatible with device?
Doesn't recognize my printer

Additional support

Can I register walk-ins?
Configure User Permissions
Collecting Signatures
Sponsorship Opportunities

OnArrival Premium & OnArrival 360 resources

OnArrival Premium

OnArrival Premium Overview
Kiosk Mode Options
Setting Up Kiosk Mode
Printing Badges Onsite
Configuring Access Control
OnArrival Background Tips
Sustainable Badging

OnArrival 360 - full service

OnArrival 360 Overview
About OnArrival 360
Onsite Solutions Welcome Kit
OnArrival 360 Badge Options
Using NFC Badges
Printer Options Video

Event in a Box - self and add-on services

Event in a Box Hardware and Service Overview
Event in a Box Encyclopedia
International Event in a Box Encyclopedia
Setting Up Event in a Box
Packing an Event in a Box
Returning an Event in a Box

Event in a Box - What do I get?

Event in a Box Overview Video
I rented an Event in a Box Lite
I purchased an Event in a Box
I rented an Event in a Box
I purchased an International Event in a Box
I rented an International Event in a Box

Set up iPad, printer, & app

Use Event in a Box Lite
Use Purchased Event in a Box
Use Rented Event in a Box
Use Purchased International Event in a Box

Connect modem & router

Purchased Event in a Box
Rented Event in a Box
International Event in a Box
Why isn't the included router working?

Event in a Box FAQs

Where is my SIM card?
How do I fix the internet not working?
What is the recommended badge stock?
Why won't my printer calibrate?

Join the conversation

OnArrival discussions

  • Our organization seems to use Cvent a little differently than most, but I can't imagine we are the only ones so I'm hoping to find some like-minded users to troubleshoot, brainstorm and just generally ...

  • RE: Photo Opt in/Opt Out

    Posted by: James Rose, 10-10-2025 12:55
    Discussion

    Hello Erin, Some of our event planners either use the Consent widget or the Terms & Conditions with specific wording as part of registration. I have also seen some event planners use a simple Choice ...

  • RE: Photo Opt in/Opt Out

    Posted by: Denise Morrison, 10-10-2025 08:57
    Discussion

    Hi, Yes, you can build that into On Arrival check in. We did that for a 2024 event and it worked great. If you want guests to also opt in, they would need to check themselves in. We have also used the ...

  • Photo Opt in/Opt Out

    Posted by: Erin Matthews, 10-09-2025 11:35
    Discussion

    Hi All, We have an event coming up and we will be taking photographs. It is an external event and we did not put a question in registration opting in or out of having photosgraphs taken and used for ...

  • Hi, Could you create custom contact fields for the attendee 'owners', upload the data and use the custom contact fields as the from name instead? Otherwise, create a copy of the email for each 'owner', ...

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Product news

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Submit a product idea

Submit and vote on fresh product ideas and enhancements to help drive the future of Cvent and power your virtual, hybrid, and in-person event programs. We look forward to hearing your feedback!

Submit an OnArrival idea

Beta Program Opportunities

Cvent's Beta Programs let you try new features early and shape the final product with your feedback. Join us to influence future product developments.

Join upcoming Beta Programs

Customer stories


eXp Realty

“We used the OnArrival 360 team and they were truly a godsend. We developed a really good relationship with them and I can’t recommend that team enough. We certainly hit our goal and check-in was less than 30 seconds per person, which was awesome to see.”

Ciara Baker, Senior Event Manager

See full customer story


USC Office of Orientation

“We use OnArrival for our event check-in, which has really streamlined a lot of our event preparation and allows us to capture accurate data. We also save a lot of time on name badge printing, which has been a big issue in the past. So it makes it a lot easier for us to get our reporting data in real time."

Christine D'Arcy, Cvent Administrator

See full customer story