Cvent Payments Resources

< Back to Solution Evolution Hub

Moving to Cvent Payments from
Cvent Payment Services

Effortlessly manage your event finances with automated payouts, tax collection, no hidden fees, all backed by the highest standards of data security. With a quick onboarding process and consolidated reporting, it’s easy to handle and track even large volumes of transactions.

Cvent Payments is replacing Cvent Payment Services as our payment processing tool.

Getting started with Cvent Payments

Introduction to Cvent Payments

  • Cvent Payments is already available in your account if you are a US or Canadian customer.
  • Switching is quick and free, so you can start seeing the benefits immediately.
  • There will be no impact on existing events; Cvent Payments is simply a different merchant account.

How do I switch to Cvent Payments?

  1. Log into your Cvent Account.
  2. Follow this step-by-step guide that walks you through entering your information.
  3. When you've completed your setup, please email cpsaccounting@cvent.com. We will double-check your account configuration and activate your new merchant account.

What are the benefits of Cvent Payments?

  • Weekly Remittances. No more waiting weeks or longer to have access to your funds.
  • A secure self-service setup where only you have access to your sensitive information.
  • There will be no fee increases. Whatever your CPS rate is, Cvent will continue to honor the same rate for Cvent Payments.
  • Simple and consolidated reporting.
  • Begin processing payments in just 72 hours after submitting the set-up form.

What will change?

  • You will not be able to create new events linked with your legacy CPS account.
  • You cannot launch copied events linked with a legacy CPS account. You will need to go into all copied events and link them to your new Cvent Payments account.
  • Events with registration open before the switch, will not be affected by this update.
  • Previous event data and reports linked to legacy CPS accounts will remain in your account.

Are there any limitations that would keep me from switching to Cvent Payments?

Currently, Cvent Payments is only available for customers with a US or Canadian business address and can only be remitted in USD or CAD. There are no other limitations for transitioning from CPS to Cvent Payments.

Resources to help you get your feet off the ground

Cvent Payments Overview

Browse through this overview document for a better idea of how Cvent Payments can help simplify collecting payments and automating refunds.


View Article

Cvent Payments Feature Comparison

Walk through this webpage to see an overview of the new functionality and a detailed comparison of features in Cvent Payments vs. Cvent Payment Services (CPS).


View Page

Cvent Payments Learning Center

A helpful resource to find additional resources, join discussions with other users, and submit product ideas.



View Learning Center

Help Article: Setting Up Your Cvent Payments Account

This article walks you through all the steps to get started on setting up your new Cvent Payments account.

View Article

Help Article: What information do I need to create a Cvent Payments account?

Prepare to set up your Cvent Payments account by gathering all of the information needed to get started.

View Article

Help Article: Accessing Billing Statements

Read these step-by-step instructions on locating your Cvent Payments Billing Statements.


View Article

We want to hear from you!

Do you want to help us shape the future of Cvent Payments? Take this 10-minute survey to share your experience, and let us know what is important to you!