Schulte Hospitality Group

Schulte Hospitality Group is strengthening portfolio performance by uniting its properties around a more disciplined, planner-first approach to group business. Across its Graduate, boutique, and lifestyle brands, Schulte standardized response expectations, expanded training, and aligned sales and revenue teams around shared processes that improved consistency, speed, and execution. Cvent supported this portfolio-wide transformation through Passkey, Event Diagramming, Business Intelligence, and proposal tools that helped properties work smarter and sell more effectively. The impact is tangible: nearly 10% faster response times, more than $2.29 million in incremental group revenue, stronger portfolio visibility, and high adoption of smart proposal and diagramming tools across key properties.

Davidson Hospitality Group

Davidson Hospitality Group is redefining portfolio excellence through a unified, planner-first approach to group business. By aligning its properties around a shared strategy focused on visibility, data-driven decision making, and operational efficiency, Davidson has created a more seamless experience for planners while empowering teams to identify opportunities, respond faster, and compete more effectively. This portfolio-wide commitment to innovation and collaboration has strengthened performance across its hotels and resorts, resulting in approximately 21% growth in awarded RFPs, an 11% increase in awarded room nights, and a remarkable 45% increase in awarded RFP value. Davidson's success demonstrates how a connected commercial strategy can drive both exceptional customer experiences and measurable business growth.

Aimbridge Hospitality

Aimbridge Hospitality is elevating portfolio excellence by bringing more than 100 properties together around a unified, data-led group business strategy. By replacing fragmented, property-by-property processes with shared standards for visibility, reporting, room-block management, and diagramming, Aimbridge created a more connected planner experience and gave regional teams clearer insight into performance across the portfolio. Cvent supported that transformation through Supplier Network, Business Intelligence, Event Diagramming, and Passkey, helping accelerate adoption at scale. The result: faster time-to-value, 50+ properties unlocking new reporting visibility, record portfolio-wide training engagement, and stronger momentum in qualified RFPs, conversion, and group-room-night growth.

Montage International

Montage International is elevating room block management across its luxury portfolio by turning a once manual, fragmented process into a more seamless experience for planners, attendees, and hotel teams. By standardizing workflows across Montage and Pendry properties, the organization created a more efficient housing model that reduces administrative complexity while unlocking greater value from every block. Cvent Passkey helped power that transformation through automated reservations, self-service booking experiences, and stronger portfolio-wide visibility. The results speak for themselves: event volume increased 20%, incremental upsell revenue grew 23%, teams saved more than 467,000 staff minutes annually, and room block performance generated substantial net room and extended-stay revenue.

Caesars Entertainment

Caesars Entertainment is redefining room block excellence at scale by transforming housing into a more seamless and efficient part of the group experience. Managing a vast multi-property portfolio had historically required manual rate and inventory processes, creating complexity for both planners and internal teams. To drive greater efficiency and consistency, Caesars implemented Cvent Passkey to automate inventory updates, streamline multi-hotel programs, and simplify housing management across its portfolio. The results were significant: reduced operational complexity, improved inventory accuracy, and a smoother booking experience for attendees. For planners, this means less time spent managing room blocks, greater transparency across properties, and a more streamlined, reliable housing experience from planning through arrival.

Embassy Suites by Hilton Nashville Downtown

Embassy Suites by Hilton Nashville Downtown turned room blocks into a smarter growth lever by rethinking how pre-arrival communications, upsells, and guest choice could drive more value from each booking. Facing strong demand but inconsistent extended-stay and add-on capture, the team aligned around a more personalized and data-informed Passkey strategy that reduced manual effort while creating a smoother guest experience. Cvent helped enable that shift through Passkey, reporting, and connected workflow tools that made optimization easier to test and scale. The result was meaningful improvement in both execution and revenue, including roughly 30% more Passkey-driven events and strong growth in upsell and ancillary revenue in the first full quarter after optimization.

Crescent Hotels & Resorts

Crescent Hotels & Resorts turned business intelligence into a portfolio-wide advantage by creating a clearer, faster, and more accountable way to manage group demand across brands and ownership groups. Confronted with fragmented reporting and limited visibility into response performance, the team aligned properties around shared dashboards, response standards, and account insight to improve decision-making at scale. Cvent helped enable that transformation through Business Intelligence, Supplier Network, and connected workflow tools that made performance easier to track and coach. The result was meaningful growth across the portfolio, including a 5% increase in RFP volume, 21% growth in RFP value, a 15% rise in awarded RFPs, and stronger market share.

Hilton West Palm Beach

Hilton West Palm Beach is using data with precision to compete smarter in a crowded luxury market. Rather than relying on instinct alone, the team built a more disciplined approach to targeting, pricing, and response management by closely monitoring planner behavior, market performance, and competitive shifts. Cvent helped enable that strategy through Business Intelligence, Supplier Network, and Passkey, giving the hotel clearer insight into where demand was moving and how to act on it quickly. The results show the power of that approach: total RFPs grew 7.6%, requested room nights rose 13.8%, awarded RFPs jumped 65.1%, and awarded room nights increased 41.9% year over year.

InterContinental Houston by IHG

InterContinental Houston transformed analytics into action by building a faster, more responsive, and more opportunity-focused group sales operation. As inbound demand accelerated, the team needed better visibility into response performance, planner behavior, and emerging sourcing patterns so it could grow efficiently without losing service quality. Cvent helped support that transformation through Business Intelligence, Planner Navigator, and Supplier Network tools that made performance easier to track, coach, and optimize week after week. The payoff was strong and measurable: response rates climbed to 99.9%, in-time responses improved by 7.3 points, bid rate rose 6.2 points, and unique organizations grew 41% — evidence of a smarter, more scalable analytics program.

Claremont Resort & Club

Claremont Resort & Club reinvented its group sales and marketing strategy during one of the most pivotal years in its history. Following its transition from a branded hotel to an independent luxury resort and with a newly built sales team, the property adopted a more proactive, technology-enabled approach to rebuild brand awareness, sharpen positioning, and win business faster. Cvent helped support that transformation through Supplier Network, Event Diagramming, Business Intelligence, and Passkey, allowing the team to present the property more dynamically and operate with greater confidence. The result was a standout relaunch, with 151 new organizations engaged, a 99.7% response rate, a 90.9% bid rate, and strong gains in contracted group revenue.

Hyatt Regency Times Square

Hyatt Regency Times Square reentered the market with a bold, highly targeted group sales strategy designed to relaunch the property with impact. Without meeting space and with the pressure of a high-profile reopening, the team focused on maximizing visibility, accelerating response times, and expanding reach among both legacy and new planners. Cvent helped power that effort through Supplier Network advertising and data-driven targeting tools that supported faster outreach and stronger market presence. The strategy delivered impressive results in its first year post-renovation, including a 31.9% increase in room nights sourced, a 58.1% increase in RFP value, a 32% rise in awarded RFPs, and double-digit growth in sourcing organizations.

PGA National Resort

As PGA National Resort entered a transformative new chapter within the Salamander Collection, the team set out to strengthen its position in a highly competitive meetings and events market. To drive growth, the resort implemented a strategic sales and marketing initiative focused on expanding planner engagement, increasing visibility among qualified buyers, and improving sales efficiency.

Cvent played a pivotal role in that success. By leveraging Cvent Supplier Network, Business Intelligence, Event Diagramming, and RFP Showcase, PGA National enhanced its ability to target high-value opportunities, showcase its unique resort experiences, and deliver faster, more personalized responses to meeting planners. These tools enabled the team to make data-driven decisions, improve planner engagement, and streamline the sourcing process from inquiry to conversion.

The results were exceptional. RFP volume increased by 6.6%, unique sourcing organizations grew by 10.3%, awarded room nights increased by 18.2%, and proposal preparation time decreased by 24%. Through a strategic partnership with Cvent and a commitment to innovation, PGA National Resort successfully accelerated group business growth, improved operational efficiency, and elevated the planner experience during a period of significant brand evolution.

Ocean Properties Hotels and Resorts

Ocean Properties Hotels & Resorts strengthened collaboration across its coastal portfolio by standardizing how planners and property teams visualize and refine event space. To reduce inconsistent floor plans, long email chains, and remote selling friction, the organization rolled out Cvent Event Diagramming Suite across all venues and aligned teams around shared templates, live 3D views, and interactive exports. That portfolio-wide approach made planning more consistent, more visual, and more efficient for both internal teams and customers. The payoff was significant: diagrams created increased 19.3%, events modeled rose 18.2%, collaborator invites jumped 72.1%, and 3D and interactive floorplan engagement gave planners a far richer way to evaluate spaces remotely.

AMB Sports and Entertainment (AMBSE)

AMB Sports and Entertainment is redefining collaboration for large-scale, high-complexity events by bringing teams, partners, and planners onto a single, more coordinated planning platform. Across Mercedes-Benz Stadium and premium hospitality spaces, the team needed a better way to align sales, operations, security, production, and catering through fast-moving event cycles with constant layout changes. Cvent Event Diagramming helped turn that challenge into a strength by making collaboration more visual, consistent, and real time. The result was stronger cross-functional execution across more than 100 event days, faster revisions, better visibility for all stakeholders, and a more seamless planning experience for both internal teams and clients.

Chateau Elan Winery & Resort

Chateau Elan Winery & Resort elevated collaboration by making it easier for planners and internal teams to see, shape, and sell the full event experience. In a competitive market, the property needed to move beyond static PDFs and fragmented communication, so complex programs could be visualized with greater confidence and less back-and-forth. Cvent helped support that shift through Event Diagramming, Interactive Floorplans, and connected sales tools that brought sales, catering, operations, and planners together earlier in the process. The results were compelling: several RFPs were influenced through floorplan engagement, adoption surged across the property, and event planning became faster, more coordinated, and more conversion-friendly.

Greensboro North Carolina Convention & Visitors Bureau

Greensboro North Carolina Convention & Visitors Bureau transformed its destination strategy by uniting its team and hotel partners around a more modern, data-driven approach to group business. With aggressive growth goals and no significant headcount increase, the organization focused on improving visibility, sharpening prospecting, and giving partners clearer insight into performance and opportunity. Cvent supported that shift through Supplier Network, Business Intelligence, and Planner Navigator, helping Greensboro move from manual, reactive workflows to a more proactive and coordinated model. The payoff was dramatic: RFP volume rose nearly 77%, room nights more than doubled, RFP value climbed more than 111%, and planner reach expanded sharply across the market.

Las Vegas Convention & Visitors Authority

Las Vegas Convention & Visitors Authority is redefining destination marketing excellence by pairing bold visibility strategies with data-driven decision-making. Focused on attracting larger, higher-yield events, the team aligned destination advertising, planner targeting, and partner education around a shared goal: helping Las Vegas Convention & Visitors Authority win more valuable group business. Cvent supported that strategy through Supplier Network advertising and Business Intelligence, giving the team real-time insight into planner behavior, response performance, and market opportunity. The result was standout destination growth, including a 13% increase in room nights sourced through advertising, a 19% rise in sourced RFP value, an 80% jump in new organizations sourcing, and exceptional return on ad spend.

Visit Austin

Visit Austin is showing what destination resilience looks like. Faced with the temporary closure of its convention center, the team reimagined how it would keep Austin visible, competitive, and top of mind for planners by aligning hotels around a shared strategy focused on exposure, partner training, and data-led optimization. Cvent helped enable that pivot through Supplier Network and Business Intelligence, supporting targeted campaigns and real-time performance insights. The outcome was continued momentum during a disruptive period, including a 36% increase in new planners sourcing the CVB, a 28% increase in received RFP value, and steady gains in RFPs, room nights, and awarded value across the destination.

Todd Gehrke, Davidson Hospitality Group

Davidson Hotels & Resorts, championed by Todd Gehrke, shows how powerful advocacy can be when it reshapes an entire portfolio. Todd didn’t just adopt Cvent, he made it a strategic language for Davidson’s teams, leading enterprise enrollment, promoting training and certifications, and turning benchmarks, discovery sessions, and best-practice coaching into a shared operating model. His leadership helped properties align around a planner-first, data-led approach using Cvent to source, sell, and service group business more consistently. The business impact followed: response times improved by roughly 12%, awarded RFPs rose about 21%, and awarded RFP value climbed approximately 45%, proving how engaged leadership can scale results.

Jennifer Walker, Visit Dallas

Jennifer Walker, SVP & Chief Marketing Officer at Visit Dallas, exemplifies what it means to be a Cvent Advocate of the Year by pairing bold destination leadership with a deep commitment to planner engagement and innovation. As Dallas prepares for convention center renovation, Jennifer helped guide a proactive, market-facing strategy that elevated alternative venues, strengthened visibility, and kept the destination competitive for group business. With a strong presence through Cvent Supplier Network, Cvent CONNECT, and Business Intelligence, she helped Visit Dallas align its approach around smarter targeting, sharper storytelling, and a more connected planner experience. That leadership helped drive growth in group sourcing metrics and expand the planner base by 21% despite a complex market moment.

Shelley Williams, F1 Arcade

F1 Arcade, with Shelley Williams as a visible champion for modern venue selling, has turned advocacy into action. As the brand expanded, Shelley made Cvent central to its go-to-market approach, leading onboarding, encouraging team participation in Cvent programs, and sharing F1 Arcade’s story through speaking and advocacy opportunities that elevated both her team and the broader venue community. Her leadership helped standardize a digital-first sales experience by implementing tools like Event Diagramming, Interactive Floorplans, and 3D tours, giving planners more confidence and sellers more consistency and speed when booking their events with a newer concept. The result: manual drafting time was cut by 50%, planner engagement more than doubled, and complex spaces became far easier to sell at scale with proper brand and awareness tools.

Decameron All Inclusive Hotels & Resorts

Decameron All Inclusive Hotels & Resorts, a fast-growing Latin American resort brand, leveraged AI-driven visibility and smarter digital activation to accelerate its competitive positioning. With ambitions to expand market reach and modernize its technology infrastructure, the team partnered with Cvent to amplify digital discoverability and drive more efficient demand generation across its portfolio. The results have been transformational: more than half of the hotels gained market share, 7 of 12 properties increased RFPs in the first six months, and new planners and sourcing organizations grew 3x.

Pacific Hospitality Group

Pacific Hospitality Group is demonstrating how AI can make group sales faster, sharper, and more scalable. Confronted with manual proposal workflows, fragmented RFP management, and growing competition for high-value business, the team adopted a more intelligent approach that combined centralized response management with AI-powered insights and automation. Cvent helped support that strategy through CventIQ, Event Diagramming, Supplier Network, and related workflow tools that reduced repetitive work and helped teams focus on the best opportunities. The results highlight the value of that shift: average response time dropped 20%, conversion rates improved by 5 points, awarded room nights increased 8%, and the sales team saved roughly 2,000 hours through automation.

Azul Hospitality

Azul Hospitality Group is putting AI to work in ways that strengthen both speed and service across its portfolio. To reduce manual proposal work, accelerate event design, and simplify room block management, the team built a more intelligent workflow that combines AI-assisted response automation with immersive planning and streamlined housing tools. Cvent supported that transformation through Response Automation, 3D Event Diagramming, and Passkey capabilities that allowed teams to move faster while maintaining quality and consistency. The impact was clear across the business: awarded RFPs and room nights increased year over year, awarded RFP value grew 15%, and the portfolio maintained strong response and bid performance at scale.