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Hello - I need to be able to update varying amounts of additional payments that need to be made on accounts. We have some attendees who pay us to book their flights for them, but this is not included in our registration for most attendees and they must pay us back. How can I add this varying cost to different accounts so that they can pay their full event balance in their CVENT account?

#Registration

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Dara Molotsky
Associate, Movement Strategy and Operations
BBYO IncUnited States
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Hi Dara,

Thanks for your question! The only way to collect payments is through an item that is purchased in registration. You can add additional items either through sessions, optional items, or admission items. You can repurpose sessions as a way to allow attendees to sign up for the session if they want you to pay for their travel, and then can put a fee to that session. You can either set up online payments for this or you can allow for an offline payment and provide them an invoice to pay in the future. 

Thank you! 

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Erica Kennedy
Senior Client Success Manager
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I saw in an older forum posts that folks could use optional donation items to upload "late fees" to individual accounts. I just couldn't figure out how to upload those fees to accounts rather than allowing folks to chose them. I know we can also just up the actual cost of the event per account within the actual orders & payments in the account itself. This is all I'm really looking to do but without it being manual. Upload an additional fee to accounts based on additional money they might owe us outside of registration fees. Otherwise we have to collect this money in a different portal outside of cvent and it becomes confusing for our registrants. Any other workarounds?

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Dara Molotsky
Associate, Movement Strategy and Operations
BBYO IncUnited States
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Original Message:
Sent: 08-28-2023 14:08
From: Erica Wise
Subject: Adding Optional Donation Items to Accounts

Hi Dara,

Thanks for your question! The only way to collect payments is through an item that is purchased in registration. You can add additional items either through sessions, optional items, or admission items. You can repurpose sessions as a way to allow attendees to sign up for the session if they want you to pay for their travel, and then can put a fee to that session. You can either set up online payments for this or you can allow for an offline payment and provide them an invoice to pay in the future. 

Thank you! 

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Erica Kennedy
Senior Client Success Manager
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