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Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

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  • 1.  Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-09-2025 06:52
    Edited by Megha Jetley 05-22-2025 09:05
    No replies, thread closed.

    Hello, Community members! We have some exciting news to share – on May 22, we will be hosting our next Ask the Expert session here in the Open Forum! We will have four fantastic experts from Cvent's Product Team here to answer all your questions on AI-Driven Event Management: Cvent's AI Capabilities.

    Join us on Thursday, May 22nd, from 10:30 am to 11:30 am ET for the live session!   

    Our featured experts include:  

    Isabella Marino, Product Manager
    Neil Quinn, Director, Product Management
    Brittany Fisher, Team Lead, Product Marketing
    Michael Bowman, Principal Product Manager

    Ask your questions and learn how the enhancements and capabilities can be used to make your events even better. Ask your questions and discover more about how Cvent's AI personalizes attendee experiences and engagement? How can it improve networking opportunities at events? How can it help me with venue sourcing? How can it help me with all of my event content? How can I use it to get better insights? Future plans for AI capabilities in Cvent and more.  Ask your questions and get real-time answers from the panel of Cvent Product experts 

    Reminders from our Community Team on how the Ask the Expert session will work:  

    Add your questions on "AI-Driven Event Management: Cvent's AI Capabilities" below anytime before or during the Ask the Expert session. Be sure to look at other Community users' questions and click Recommend to those that you would also like to learn more about.    

    You can expect to see answers from our experts starting at 10:30 AM ET on Thursday, May 22nd. Follow the thread by clicking the blue star and be ready to add follow-up questions and discuss further with other users. We'll wrap up the event at 11:30 am ET, so be sure to join us then.  As an extra tip, download the calendar attachment on this post to be reminded on your personal calendar. 

    We look forward to reading your questions!  

    Note: This post contains forward-looking statements that involve risks, uncertainties, and assumptions. Specifically, any unreleased services, features, functionality, or enhancements referenced in this discussion post or in other public statements are not yet generally available and may not be delivered on time or at all. Customers who license any solutions from Cvent, Inc. should make their purchase decisions based on features that are currently available. We have based these forward-looking statements on our views with respect to future events and development plans as of the date that they were made. We assume no obligation for and do not intend to update any such forward-looking statements.  

    #AsktheExpert
    #AI

    ------------------------------
    Megha Jetley
    Manager, Customer Marketing
    Cvent Marketing Department
    ------------------------------



  • 2.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-12-2025 10:24
    No replies, thread closed.

    Is there a way to ensure that these AI tools can understand and communicate on brand for our organization? Probably the most frustrating piece I have observed with AI is that it doesn't communicate on brand and the amount of editing required doesn't help from an efficiency standpoint.



    ------------------------------
    Lindsay Buchanan
    Opsex Technology Administrator
    Gilead Sciences, Inc.United States
    ------------------------------



  • 3.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 10:52
    No replies, thread closed.

    Hi Lindsay!  Getting AI tools to sound like your organization is definitely a challenge with out of the box large language models.  We're currently exploring on a new tone & style feature to help with this.

    The idea is that the feature would let you share existing content from past events and documents to better understand sentence structure, word choice, grammar, and more.  We're also looking at upgrading some of the language models to newer versions that are known to have improved quality of writing for prose.

    We'll be discussing this further at Cvent Connect!



    ------------------------------
    Michael Bowman [Designation]
    Principal Product Manager
    Cvent Staff Community Member, United States
    ------------------------------

    Original Message


  • 4.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-12-2025 11:58
    No replies, thread closed.

    Here is my question for the AI team:

    I would like an AI agent to help attendees build their schedule. Does cvent have an agent that will:

    Can the AI agent read my registration data and access my public linkedin profile? Based on this this info, can the agent ask me some questions about my interests/purpose for attended the event? it should be ale to generate a  recommended a schedule for me at the event.  It would be great if it could explain (if asked) why it made the individual  session suggestions and allow me to give feedback? this feedback would help the agent refine my session selections.



    ------------------------------
    jon jensen
    webmaster
    InterSystemsUnited States
    ------------------------------



  • 5.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 10:43
    No replies, thread closed.

    Hi Jon - great question!  We are actively exploring and designing an AI-based agenda builder within the Attendee Hub experience. 

    Our current design is centered around free time on attendees' personal schedules - attendees will be able to see sessions specific to that time window that are personally recommended based on profile details, such as demographics, recent activity, and interests.  We are also then planning to inform the attendee why certain sessions are recommended and even allow them to refine the recommendations in real-time. 

    We'll be discussing this further at Cvent Connect if you'd like to hear more!



    ------------------------------
    Michael Bowman [Designation]
    Principal Product Manager
    Cvent Staff Community Member, United States
    ------------------------------

    Original Message


  • 6.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-12-2025 13:32
    No replies, thread closed.

    What is the best way to utilize Cvent AI in the registration process?



    ------------------------------
    David Lowenthal
    Reg Specialist
    American Hospital AssociationUnited States
    ------------------------------



  • 7.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 10:41
    No replies, thread closed.

    Hi David,

    Our current AI solutions in development and discovery are on the Event Website helping visitors decide to register by gaining access to information faster, in Attendee Hub helping attendees network, and navigate sessions, etc. to enhance and personalize their experience, and planner-side to help you do your job more seamlessly using Writing Assistants, Modification Assistants, and more! 

    While we haven't yet implemented an in-registration process version of an assistant, we are always eager to hear how you would like to see something like this assist your attendees as they're registering. Please feel free to add more of your thoughts to ideation so we can review when discovery kicks off for that area!

    Thanks,



    ------------------------------
    Bella Marino
    Product Manager, Event Management
    Cvent
    ------------------------------

    Original Message


  • 8.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-12-2025 14:36
    No replies, thread closed.

    1. Can AI tools help in adding governance on the data entered in SMM tool instead of writing complex logic for governance. 
    2. Can AI tool help in providing the impact on biz rules and past data if we change any logic in SMM tool



    ------------------------------
    Jetender Vilku
    PM
    Cisco Systems Inc. DIYUnited States
    ------------------------------



  • 9.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 10:51
    No replies, thread closed.

    Hi Jetender, this is a great use case.  We are currently exploring implementing admin-facing agents across the platform to help users accomplish their most labor-intensive tasks.  We would love hear more about your specific asks here, since each SMM implementation is so unique to each organization.  Please reach out to your account team and we'd love to put some time on the calendar to discuss.  Thank you!



    ------------------------------
    Michael Bowman [Designation]
    Principal Product Manager
    Cvent Staff Community Member, United States
    ------------------------------

    Original Message


  • 10.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-14-2025 06:55
    No replies, thread closed.

    I am by no means an AI expert but am interested in learning how it can assist in event management. For example, is the AI tool able to help build the event website by intuitively adding audience-targeted messaging?



    ------------------------------
    Virginia Garner
    Director, Sdp Partnerships
    The College BoardUnited States
    ------------------------------



  • 11.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 11:14
    No replies, thread closed.

    Hi Virginia,

    We are also interested in solutions that assist you in event management! We have several already in development, and a few in discovery (given there are several different ways to go about them). This - Event Website creation - is the perfect example of one in discovery that our architects are hard at work finding the right solution before we are hands on keyboard in development. Once we have a timeline we'll be sure to update the roadmap!

    In the meantime, the aspects we are actively developing will help you generate content, respond to registration changes and modifications, interpret insights, and more! Hopefully you're attending Connect where we'll dig into all of the details, but if not, feel free to peruse the roadmap https://release.cvent.com/eventmanagement.

    Thanks,



    ------------------------------
    Bella Marino
    Product Manager, Event Management
    Cvent
    ------------------------------

    Original Message


  • 12.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-16-2025 09:55
    No replies, thread closed.

    I'd love to learn how AI can help in tailoring emails to sound personalized and inviting, yet be uniform among all attendees - that fine balance between making it sound unique without having to actually create hundreds of unique emails. 



    ------------------------------
    Kate Cobb
    Program Coordinator
    Duke UniversityUnited States
    ------------------------------



  • 13.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 11:01
    No replies, thread closed.

    Hi Kate,

    Late last year we released an upgrade to the Writing Assistant to help with scenarios just like this! If you scroll down on the linked release note, you'll see that in version 2 we've added event context, and even provided a more conversational interaction so that you can continue to tailor the content as needed if you'd like to make tone adjustments. 

    Using this tool will also allow for standard data tags to also populate to save you time in the future with repeatable events where you copy or utilize templates so that you don't have to update the content all the time!

    Give it a try and look out for even more help in the future as we continue discovery in the email specific feature space.

    Thanks,



    ------------------------------
    Bella Marino
    Product Manager, Event Management
    Cvent
    ------------------------------

    Original Message


  • 14.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-16-2025 09:55
    No replies, thread closed.

    With the attendee's interaction with Cvent's AI will be able to answer questions that are specific to the event itself or will the AI just give the attendee a general answer?



    ------------------------------
    James Rose | Senior Web Developer and Platform/Product Manager
    Digital Infrastructure
    Office of University Development | University of Michigan
    ------------------------------



  • 15.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 10:44
    No replies, thread closed.

    Hi James,

    Great question! Cvent's AI capabilities for the Event Website and the event experience in Attendee Hub will allow for specific answers specific to the event using event context. 

    Thanks,



    ------------------------------
    Bella Marino
    Product Manager, Event Management
    Cvent
    ------------------------------

    Original Message


  • 16.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-16-2025 09:57
    No replies, thread closed.

    Cvent has highlighted several AI-driven personalization features, from attendee recommendations to tailored content and networking suggestions. Beyond the technological capability, how is Cvent measuring the actual impact of these AI-powered personalization efforts on attendee engagement and satisfaction? Furthermore, what strategies are in place to ensure this personalization enhances, rather than detracts from, the authentic human connection and serendipitous discovery that are often key to a memorable event experience?



    ------------------------------
    Chris Jarrell
    Registration & Technology Manager
    Mary O'Connor & Co.United States
    ------------------------------



  • 17.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 11:27
    No replies, thread closed.

    Hi Chris - excellent question.  I'll answer your second question first, which is that when we are designing and building these features within the Attendee Hub experience, our goal is very explicitly to complement the onsite, event experience rather than detract from it.  So we have KPIs that we regularly track that are both feature specific as well as more generic to the platform.  So while these vary, across the board, we actively avoid vanity metrics such as 'time spent in-app' since they are not commensurate with our goals of increasing attendee engagement.

    One example of this is pairing AI-based features with other functionality that helps to facilitate in-person connections.  We are currently working on enhancing our attendee recommendations to gain more insight based on attendee activity (both in-app and onsite) as well as demographics and interests.  However, this is paired with a feature that allows for onsite badge scanning to facilitate connections and provide the ability to share personal contact information, should the attendee want.

    On recommendations specifically, we will be measuring how attendees interact with these results.  For example, attendees can give feedback on recommendations (and the reasoning behind them) and refine those results, very similar to what we see in popular apps - 2 very important measurements we can use to detect usefulness.  We'll also be measuring how often these recommendations lead to "conversions" for that item - i.e. are attendees enrolling in a recommended session.  

    We'll be discussing all of this at Cvent Connect and would love to connect to learn more about how you would like to leverage this technology.



    ------------------------------
    Michael Bowman [Designation]
    Principal Product Manager
    Cvent Staff Community Member, United States
    ------------------------------

    Original Message


  • 18.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-16-2025 10:37
    No replies, thread closed.

    What security protocols are build around the AI? Our biggest client concern is how their data is protected with AI feature taking over. Would there be an opt-out for attendees that do not feel comfortable with AI tools using their data?



    ------------------------------
    Madison Lloyd
    Event Manager
    DNV Healthcare USA IncUnited States
    ------------------------------



  • 19.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 11:00
    No replies, thread closed.

    Hi Madison, AI is moving quickly and we're assessing many new safety frameworks, but here are a few things to know:

    1. We don't use customer data to train any public language models. We process the data through trusted 3rd parties, but do not persist any data in systems outside of Cvent's. 
    2. You can opt-out of individual AI features at your account level if you'd like. For attendees, they are shown indicators when generative AI features are used and aren't required to use them at any point. 


    ------------------------------
    Neil Quinn
    Director, Product Management
    Cvent Staff Community MemberUnited States
    ------------------------------

    Original Message


  • 20.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-16-2025 10:41
    No replies, thread closed.

    Can Cvent's AI help with an agenda and find time gaps where a session might be missing?



    ------------------------------
    Sarah H.
    Events Manager
    TCG, USA
    ------------------------------



  • 21.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 11:22
    No replies, thread closed.

    Hi Sarah,

    Great question!  We are actively exploring and designing an AI-based agenda builder within the Attendee Hub experience. 

    Our current design is centered around free time on attendees' personal schedules - attendees will be able to see sessions specific to that time window that are personally recommended based on profile details, such as demographics, recent activity, and interests.  We are also then planning to inform the attendee why certain sessions are recommended and even allow them to refine the recommendations in real-time. 

    We'll be discussing this further at Cvent Connect if you'd like to hear more!



    ------------------------------
    Brittany Fisher
    Team Lead, Product Marketing
    productive utilizationUnited States
    ------------------------------

    Original Message


  • 22.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-16-2025 11:16
    No replies, thread closed.

    Considering my limited experience with AI tools, I would like to learn how AI can help write personalized emails to attendees, build attendee schedules, and/or help with event content in general.



    ------------------------------
    Jenn Freeman
    Director of Professional Development
    Louisiana Community & Technical College System
    Baton Rouge, LA
    ------------------------------



  • 23.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 11:05
    No replies, thread closed.

    Hi Jenn,

    Late last year we released an upgrade to the Writing Assistant to help with scenarios just like this! If you scroll down on the linked release note, you'll see that in version 2 we've added event context, and even provided a more conversational interaction so that you can continue to tailor the content as needed if you'd like to make tone adjustments. We have this across the platform which can help with writing emails, descriptions, speaker bios, and other content across your tools.

    Using this tool will also allow for standard data tags to also populate to save you time in the future with repeatable events where you copy or utilize templates so that you don't have to update the content all the time!

    We have also recently released an AI tool that helps you generate social media content to help promote your event. Keep an eye on the roadmap for more releases that can help with content and agenda building.



    ------------------------------
    Brittany Fisher
    Team Lead, Product Marketing
    productive utilizationUnited States
    ------------------------------

    Original Message


  • 24.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-16-2025 12:56
    No replies, thread closed.

    Can AI help us better understand trends across several years of events to help us decide what marketing campaigns have had the biggest impact on registrations.  If so, what sort of ways can we make sure we are capturing all of the data that would be needed for something like this?



    ------------------------------
    Christopher Perkins
    IT Data Analyst
    Rady Children's Hospital San DiegoUnited States
    ------------------------------



  • 25.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 11:06
    No replies, thread closed.

    Christopher,

    I love this question!! We love hearing specific ways in which you know AI could help you do your job more effectively. Currently, we have teams hard at work on Cross-Event insights which we'll be digging into at Connect this year in our roadmap sessions, but beyond that - we also are in discovery on what I like to call "Promotional Jobs to Be Done" which generally is the convergence of what your promotional options are and how to see what's most effective. Those two projects together overlap in the data space, and we are exploring all options and opportunities for how best to present this data - including AI solutions.

    When we have more specifics about what insights look like for this specifically, we'll be sure to update the roadmap area of the Community for both Reporting & Insights and Event Platform. 

    Thanks,



    ------------------------------
    Bella Marino
    Product Manager, Event Management
    Cvent
    ------------------------------

    Original Message


  • 26.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-16-2025 14:07
    No replies, thread closed.

    Hello!

    I would be very excited to learn more about Cvent's 1, 3, 5, 10 year vision for AI Capbabilities. Obviously it is fluid but would like to understand the vision. 



    ------------------------------
    Katie Dreifus
    Reg Manager
    Dunaj Agency LLCUnited States
    ------------------------------



  • 27.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 11:10
    No replies, thread closed.

    Hi Katie, we're super excited about AI here at Cvent and as you hinted at, things are changing rapidly. Massive new improvements, models, and tools are being released weekly at this point.

    Over the next 6-12 months we'll be releasing dozens of new AI features to help solve event needs with focus on a few key themes: efficiency, personalization, insights, and collaboration. We want to help our event organizers save time in their day to day work, but also create more engaging experiences for attendees.

    On a longer time frame we are exploring more advanced AI workflows, chatbots, and agents to more seamlessly group together typical daily tasks. We also plan to continue using AI to learn more about attendees by building more persistent profiles to create better recommendations and personalized experiences.

    Overall though we are always focused on solving problems for both our customers and attendees - not just using AI for the sake of using AI.



    ------------------------------
    Neil Quinn
    Director, Product Management
    Cvent Staff Community MemberUnited States
    ------------------------------

    Original Message


  • 28.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-16-2025 16:26
    No replies, thread closed.

    My knowledge of Cvent AI is limited.  Is it only for Cvent backend use or also for registrants to use during registration process?



    ------------------------------
    Denise Morrison
    Registration Manager
    ------------------------------



  • 29.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 10:51
    No replies, thread closed.

    Hi Denise,

    We are implementing AI solutions on the user side for Registration Managers and Planners to utilize to interpret insights, and do their jobs faster and more efficiently, and attendee facing on the Event Website to help visitors navigate the website and make a decision to register faster and in Attendee Hub to help them network and make Agenda choices among other things! So in short, we're exploring AI everywhere it can be useful! 

    I recommend taking a look at the roadmap  to see the areas that apply to you (for example: https://release.cvent.com/eventmanagement/board/planner-assistant-ai-chatbot-for-attendee-modification) and if you're joining us at Connect you'll hear all about it there as well! 

    Thanks,



    ------------------------------
    Bella Marino
    Product Manager, Event Management
    Cvent
    ------------------------------

    Original Message


  • 30.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-16-2025 16:43
    No replies, thread closed.

    Can AI handle SMM configuration changes?



    ------------------------------
    Hallie Loeb
    Program Manager, Events & Experiences
    CDW USA
    ------------------------------



  • 31.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 11:15
    No replies, thread closed.

    Hi Hallie,

    Great question.  We are currently exploring implementing admin-facing agents across the platform to help users accomplish their most labor-intensive tasks.  We would love hear more about your specific asks here, since each SMM implementation is so unique to each organization.  Please reach out to your account team and we'd love to put some time on the calendar to discuss.  Thank you!



    ------------------------------
    Brittany Fisher
    Team Lead, Product Marketing
    productive utilizationUnited States
    ------------------------------

    Original Message


  • 32.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-16-2025 19:21
    No replies, thread closed.

    What measure do you take to ensure the accuracy and reliability of AI-generated insights or recommendations within your platform?



    ------------------------------
    Sarah McDonald
    Event Marketing Manager
    Compulink Management Center, Inc. DBA LaserficheUnited States
    ------------------------------



  • 33.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 11:08
    No replies, thread closed.

    Hi Sarah - this is a really great question.  We are actively working to enhance our recommendations across the platform with AI-powered insights and inferences, focusing primarily on the recommendation of Sessions, Exhibitors, & Attendees.  We are also working to surface these recommendations up in more contextual locations, and allow attendees to refine results based on preset preferences - most of which will be seen in the Attendee Hub experience.

    To your question, recommendations can be quite subjective, so in addition to our own performance testing metrics, we will be measuring how attendees interact with these recommendations.  For example, attendees can give feedback on recommendations (and the reasoning behind them) and refine those results, very similar to what we see in popular apps - 2 very important measurements we can use to detect usefulness.  We'll also be measuring how often these recommendations lead to "conversions" for that item - i.e. are attendees enrolling in a recommended session.  

    We'll be discussing this further at Cvent Connect!



    ------------------------------
    Michael Bowman [Designation]
    Principal Product Manager
    Cvent Staff Community Member, United States
    ------------------------------

    Original Message


  • 34.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 11:16
    No replies, thread closed.

    Hi Sarah,

    Accuracy and reliability for AI generated output is definitely one of the biggest challenges when using generative AI today. While it will never be perfect, here are a few things we do to help the experience:

    1. Whenever possible, we always try to let our event organizers review the generated content before saving/publishing to attendees. For example, our writing assistant offers a preview of content for event/session/webinar/etc descriptions, as well as in the AI social media marketing tool that recently released. When generating video captions, those can all also be edited and approved before going live.
    2. We use some lightweight prompt engineering to help guide the language models to stay on point and to work in the context of the feature it's working with.
    3. We regularly upgrade our language models to newer versions that help with accuracy as they improve over time. We also use better models in places where accuracy is more important.
    4. For things like recommendations, we do a/b type testing to look at conversion rates for matchmaking to make sure that new rollouts improve the experience for attendees


    ------------------------------
    Neil Quinn
    Director, Product Management
    Cvent Staff Community MemberUnited States
    ------------------------------

    Original Message


  • 35.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-21-2025 10:10
    No replies, thread closed.

    What is the best way to utilize AI when only using attendee hub? 



    ------------------------------
    Chris Townley [Designation]
    Marketing and Communications Associate
    National Council Of State Housing AgenciesUnited States
    [InformalName]
    ------------------------------



  • 36.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 10:58
    No replies, thread closed.

    Hi Chris, great question.  We have a number of Attendee Hub-specific features that we're currently designing and developing, as well as AI-based features that will span across the platform, regardless of what product you are utilizing.

    Specific to Attendee Hub, we are currently working on a number of attendee-facing features such as AI Daily Summaries, the Attendee Assistant, & Session Snapshots.  On the admin side, we are actively exploring where we can implement AI-powered features that will help to streamline labor-intensive processes.  We'd love to hear more about where you feel like you are spending your time currently in the tool where we can help save you time.

    You can hear more about these features at Cvent Connect as well as by visiting our Product News Roadmap and filtering by 'Attendee Hub'.



    ------------------------------
    Michael Bowman [Designation]
    Principal Product Manager
    Cvent Staff Community Member, United States
    ------------------------------

    Original Message


  • 37.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-21-2025 15:31
    No replies, thread closed.

    I'd be interested in hearing about AI with sourcing. Are you looking into any options that utilize the AI in the sourcing tool Reposite in the overall CSN to answer questions about all sourcing activity?



    ------------------------------
    Amy Lum
    Team Lead, Cvent Event Management
    Boston Scientific CorporationUnited States
    ------------------------------



  • 38.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 10:46
    No replies, thread closed.

    Hi Amy - 

    We are exploring a number of different AI features within both our CSN and Vendor Marketplace powered by Reposite. For our Cvent Supplier Network, we have recently released our AI agenda builder to help build your agenda in your RFP.  Additionally, we are exploring using AI in our venue search functionality allowing you to use your own natural language to filter down venues based on your criteria. We are also exploring helping answer questions within an RFP similar to Reposite's functionality. Keep an eye on roadmap and the release notes for more information on all of these. 



    ------------------------------
    Brittany Fisher
    Team Lead, Product Marketing
    productive utilizationUnited States
    ------------------------------

    Original Message


  • 39.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 10:06
    No replies, thread closed.

    Is there a zoom or Cvent link? the Calendar invite just comes back here to the discussion.



    ------------------------------
    Chris Jarrell
    Registration & Technology Manager
    Mary O'Connor & Co.United States
    ------------------------------



  • 40.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 10:11
    No replies, thread closed.

    Hey Chris, 

    Product experts will be available to answer your questions here in this discussion thread. No Zoom, just post your queries here and they will respond at the mentioned time :) 



    ------------------------------
    Megha Jetley [Designation]
    Manager, Customer Marketing
    Cvent Marketing Department
    ------------------------------

    Original Message


  • 41.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 10:14
    No replies, thread closed.

    Hi everyone! Thank you for these fantastic questions! Our experts will be live in ~15 minutes to begin responding to your questions.  
    If you have any additional questions or thoughts, don't hesitate to share them here.  



    ------------------------------
    Megha Jetley [Designation]
    Manager, Customer Marketing
    Cvent Marketing Department
    ------------------------------



  • 42.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 10:57
    No replies, thread closed.

    I'd love to know if AI can talk to my client first to understand their tone, needs, and personality, then sending me their responses to RFP, Event details etc, so I can better understand them from step 1.



    ------------------------------
    Carrie McIntyre
    Director of Sales
    DoubleTree By Hilton Sioux CityUnited Kingdom
    ------------------------------



  • 43.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 11:29
    No replies, thread closed.

    Hi Carrie,

    This is a great idea. We are currently exploring a number of different ways to help make the RFP process easier for everyone. Please keep an eye on our roadmap for more releases around this https://release.cvent.com/eventmanagement/board and you can always submit this as an idea for a future enhancement. 



    ------------------------------
    Brittany Fisher
    Team Lead, Product Marketing
    productive utilizationUnited States
    ------------------------------

    Original Message


  • 44.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 11:04
    No replies, thread closed.

    What security protocols are build around the AI? Our biggest client concern is how their data is protected with AI feature taking over. Would there be an opt-out for attendees that do not feel comfortable with AI tools using their data?



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    Gina Rumbo
    Events Coordinator
    CDWUnited States
    ------------------------------



  • 45.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 11:16
    No replies, thread closed.

    Hi Gina,

    AI is moving quickly and we're assessing many new safety frameworks, but here are a few things to know:

    1. We don't use customer data to train any public language models. We process the data through trusted 3rd parties, but do not persist any data in systems outside of Cvent's. 
    2. You can opt-out of individual AI features at your account level if you'd like. For attendees, they are shown indicators when generative AI features are used and aren't required to use them at any point. 

    Thanks!



    ------------------------------
    Bella Marino
    Product Manager, Event Management
    Cvent
    ------------------------------

    Original Message


  • 46.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 11:11
    No replies, thread closed.

    How is Cvent using AI to personalize the attendee experience in real time, and what kinds of insights can planners expect to gain from these interactions?



    ------------------------------
    James Bruno
    Exhibits and Events Manager
    College Of American PathologistsUnited States
    ------------------------------



  • 47.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 11:27
    No replies, thread closed.

    Hi James,

    Good question - we're looking at a lot of new ways to better personalize the attendee experience at live events.

    We're looking at ways to collect as many interests about attendees as possible. For example, during Attendee Hub onboarding you can ask their professional interests. We're also working on a project to discover interests about attendees based on their event activities such as session registration, exhibitor visits, keyword searches, and more. 

    We plan to use these interests to help with session recommendations, attendee matchmaking, and eventually more content personalization as well. We will persist these interests at the contact level so at future events personalization will be even stronger.

    Another cool feature we are working on involves letting attendee capture "snapshots" during a live session for deep insights into what your audience is most interested in which we can later analyze.



    ------------------------------
    Neil Quinn
    Director, Product Management
    Cvent Staff Community MemberUnited States
    ------------------------------

    Original Message


  • 48.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 11:15
    No replies, thread closed.

    Hey experts

    I am curious to hear the security and privacy protocols regarding AI within Cvent.



    ------------------------------
    Liz Cutinho
    Sr. Meeting Planner
    Allianz Life Insurance Company of North AmericaUnited States
    ------------------------------



  • 49.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 11:20
    No replies, thread closed.

    Hi Liz,

    AI is moving quickly and we're assessing many new safety frameworks, but here are a few things to know:

    1. We don't use customer data to train any public language models. We process the data through trusted 3rd parties, but do not persist any data in systems outside of Cvent's. 
    2. You can opt-out of individual AI features at your account level if you'd like. For attendees, they are shown indicators when generative AI features are used and aren't required to use them at any point. 
    3. Cvent in general follows basic security practices around SOC 2, etc and can be viewed here: https://www.cvent.com/en/security


    ------------------------------
    Neil Quinn
    Director, Product Management
    Cvent Staff Community MemberUnited States
    ------------------------------

    Original Message


  • 50.  RE: Ask the Expert - AI-Driven Event Management: Cvent's AI Capabilities

    Posted 05-22-2025 11:30
    No replies, thread closed.

    Wow - that was a wonderful session! Thank you all for your amazing contributions. And of course, a special shout-out to our product experts who shared helpful insights with us today.

    We are closing this thread; however, if you have additional questions or best practices you'd like to learn, be sure to post a new discussion in the Open Forum.
    If you have any product feedback, you can always share it as an idea in the Ideas section of the Community by selecting the relevant category. ​​



    ------------------------------
    Megha Jetley [Designation]
    Manager, Customer Marketing
    Cvent Marketing Department
    ------------------------------



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