Original Message:
Sent: 05-24-2025 07:38
From: Chris Jarrell
Subject: Ask the Experts - Q2 Product News Live: Event & Exchange Product Updates
We are looking to gain a deeper understanding of the current and future capabilities of Cvent's reporting system, with a specific and urgent focus on gamification analytics.
While we've utilized reports like "Invitee Details" and appreciate the breadth of fields available there, we find the current standard gamification reporting options to be somewhat restrictive for our analytical needs. Our goal is to move beyond general participation metrics and delve into more granular insights.
Specifically, we are seeking to understand:
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Current Granular Reporting for Gamification:
- Point Totals per Category/Challenge: Can we generate reports that show total points accumulated by attendees specifically broken down by individual gamification categories or specific challenges/questions within a game? For example, if we have categories like "Session Engagement," "Networking Activities," and "Exhibitor Booth Visits," can we see discrete point totals for each?
- Activity-Specific Point Tracking: How can we isolate and report on points awarded for distinct activities within a challenge? For instance, if a "Session Engagement" challenge includes points for attending a session, asking a question, and polling, can we see the point breakdown for each of these specific actions?
- Passport/QR Code Scan Gamification Reporting: We are planning to implement "passport-style" QR code scans as part of our gamification strategy (e.g., attendees scan QR codes at various locations or for completing specific offline tasks to earn points). What are the precise reporting capabilities for points accrued solely through these specific QR code scan activities within a game, differentiating them from general session check-in scans? Can these be isolated and reported on separately?
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Customization Capabilities & Workarounds:
- Beyond the standard gamification reports, what level of customization is currently possible? Are there advanced reporting tools, filtering options, or export capabilities that would allow us to construct these more granular views if they are not available "out-of-the-box"?
- Are there recommended best practices or existing workarounds that other Cvent users have successfully implemented to achieve this level of detailed gamification reporting?
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Future Roadmap and Enhancements:
- Is there an anticipated timeline for enhancements to the gamification reporting module that would natively support more detailed and customizable data outputs, such as those described above?
- Are features like reporting on points per category, per question, or for specific QR code-driven game activities part of Cvent's development roadmap?
We need to effectively measure engagement across different facets of our events and understand which gamified elements are most compelling to our attendees. Your detailed guidance on leveraging current reporting tools for these specific needs, and insight into upcoming developments, would be invaluable.
Thank you for your time and expertise.
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Chris Jarrell
Registration & Technology Manager
Mary O'Connor & Co.United States
Original Message:
Sent: 05-21-2025 10:44
From: Megan Clark
Subject: Ask the Experts - Q2 Product News Live: Event & Exchange Product Updates
Hello, Cvent Community members! It's time to get excited and mark your calendars for May 28, as we will host our next Ask the Experts in the Open Forum!
Do you have any questions about Cvent's Product Roadmap? This is the perfect opportunity for you to get your pressing questions answered by four incredible experts from Cvent's Product Management team. Our product managers are ready to address any follow-up questions you might have from the Q2 Product News Live: Event & Exchange Product Updates.
Our featured experts are:
- Bella Marino - Product Manager
- Aditya Thawardas - Senior Product Manager
- Jason Lett - Product Manager
- Kaitlyn Beltran – Product Lead
Join us on Wednesday, May 28, from 12:00 PM to 1:00 PM ET. Don't miss out on this chance to chat with our experts in real-time!
Curious about how it all works? It's easy! You can post your follow-up questions from the Q2 Product News Live: Event & Exchange Product Updates right here in the thread. If your question wasn't addressed during the live webinar or if you have additional queries, this is the perfect time to get them answered. You'll also have the chance to learn more about the new releases and get instant responses from our expert panel.
Here are a few reminders from our Community Team on how the Ask the Experts discussion will proceed:
- You can submit your questions below any time before or during the live discussion thread.
- Browse through other users' questions and click "Like" for the ones you're interested in.
- Our experts will start providing answers at 12:00 PM ET on Wednesday, May 28.
- Be sure to click the blue star to follow the thread and stay updated.
- Remember, we will wrap up the live discussion thread at 1:00 PM ET, so make sure to post your questions before then.
Get ready for an engaging and insightful discussion in the Open Forum. We can't wait to see your questions!
Note: This post includes forward-looking statements that involve risks, uncertainties, and assumptions. Specifically, any unreleased services, features, functionality, or enhancements mentioned in this discussion post or in other public statements are not yet generally available and may not be delivered on time or at all. Customers who license any solutions from Cvent, Inc. should make their purchase decisions based on features that are currently available. We have based these forward-looking statements on our views with respect to future events and development plans as of the date they were made. We assume no obligation for and do not intend to update any such forward-looking statements.
#ProductNews
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Megan Clark
Team Lead, Online Community Marketing
Cvent
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