Open Forum

Hello, Cvent Community members! It's time to get excited and mark your calendars for May 28, as we will host our next Ask the Experts in the Open Forum!

Do you have any questions about Cvent's Product Roadmap? This is the perfect opportunity for you to get your pressing questions answered by four incredible experts from Cvent's Product Management team. Our product managers are ready to address any follow-up questions you might have from the Q2 Product News Live: Event & Exchange Product Updates.

Our featured experts are:

• Bella Marino - Product Manager
• Aditya Thawardas - Senior Product Manager
• Jason Lett - Product Manager
• Kaitlyn Beltran – Product Lead

Join us on Wednesday, May 28, from 12:00 PM to 1:00 PM ET. Don't miss out on this chance to chat with our experts in real-time!

Curious about how it all works? It's easy! You can post your follow-up questions from the Q2 Product News Live: Event & Exchange Product Updates right here in the thread. If your question wasn't addressed during the live webinar or if you have additional queries, this is the perfect time to get them answered. You'll also have the chance to learn more about the new releases and get instant responses from our expert panel.

Here are a few reminders from our Community Team on how the Ask the Experts discussion will proceed:

• You can submit your questions below any time before or during the live discussion thread.
• Browse through other users' questions and click "Like" for the ones you're interested in.
• Our experts will start providing answers at 12:00 PM ET on Wednesday, May 28.
• Be sure to click the blue star to follow the thread and stay updated.
• Remember, we will wrap up the live discussion thread at 1:00 PM ET, so make sure to post your questions before then.

Get ready for an engaging and insightful discussion in the Open Forum. We can't wait to see your questions!

Note: This post includes forward-looking statements that involve risks, uncertainties, and assumptions. Specifically, any unreleased services, features, functionality, or enhancements mentioned in this discussion post or in other public statements are not yet generally available and may not be delivered on time or at all. Customers who license any solutions from Cvent, Inc. should make their purchase decisions based on features that are currently available. We have based these forward-looking statements on our views with respect to future events and development plans as of the date they were made. We assume no obligation for and do not intend to update any such forward-looking statements.

#ProductNews
#AsktheExpert

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Megan Clark
Team Lead, Online Community Marketing
Cvent
------------------------------

Hello!

I keep hoping improvements to planner alerts might be coming up on the road map? I feel like it is so underutilized because it hasn't seen any improvements. 

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Katie Dreifus
Reg Manager
Dunaj Agency LLCUnited States
------------------------------

Hi Katie!

Planner Alerts is an area that we don't have in active discovery but are very open to seeing what users need as we gather more feedback around it. It is certainly one of our most powerful tools for Planners, and I agree that it would be amazing to see some new functionality there! We'd love to hear what it is that you're looking for - please be sure to add your suggestions to the Ideas area of the Cvent Community so that we can see which enhancements you and others might like to see (https://community.cvent.com/ideas).

Thanks!

------------------------------
Bella Marino
Product Manager, Event Management
Cvent
------------------------------

Original Message:
Sent: 05-23-2025 14:27
From: Katie Dreifus
Subject: Ask the Experts - Q2 Product News Live: Event & Exchange Product Updates

Hello!

I keep hoping improvements to planner alerts might be coming up on the road map? I feel like it is so underutilized because it hasn't seen any improvements. 

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Katie Dreifus
Reg Manager
Dunaj Agency LLCUnited States
------------------------------

for the virtual backgrounds, can we enforce the same background for all presenters  based on company?  is there a way I can group all presenters from XXX company and apply the virtual background to them?

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jon jensen
webmaster
InterSystemsUnited States
------------------------------

Hi Jon,

Love this idea! The most recent update allows for custom images to be uploaded by Hosts and/or speakers, so you could recommend or even aid in the upload of the imagery you'd like per company. Building in an enforcement layer, though, is something I can pass along to our Attendee Hub Product Managers for review. 

Thanks!

------------------------------
Bella Marino
Product Manager, Event Management
Cvent
------------------------------

Original Message:
Sent: 05-23-2025 14:42
From: jon jensen
Subject: Ask the Experts - Q2 Product News Live: Event & Exchange Product Updates

for the virtual backgrounds, can we enforce the same background for all presenters  based on company?  is there a way I can group all presenters from XXX company and apply the virtual background to them?

------------------------------
jon jensen
webmaster
InterSystemsUnited States
------------------------------

We really need a train widget for our registration forms. Are there plans to create one? It wouldn't need to pull in train stations the way the flight widget pulls in airports; that could be a text field. 

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Bonnie
------------------------------

Hi Bonnie,

We completely agree that Rail/Train travel is something that we'd like to see be available for Planner configuration and Attendee selection. Our Product Managers are hard at work defining what this might look like! Please keep an ear out at Connect for more information on this, and we'll be sure to update the Product News area (both Roadmap and Announcements) with time-based information when we have specifics! 

Thanks,

------------------------------
Bella Marino
Product Manager, Event Management
Cvent
------------------------------

Original Message:
Sent: 05-23-2025 19:46
From: Bonnie Gluck
Subject: Ask the Experts - Q2 Product News Live: Event & Exchange Product Updates

We really need a train widget for our registration forms. Are there plans to create one? It wouldn't need to pull in train stations the way the flight widget pulls in airports; that could be a text field. 

------------------------------
Bonnie
------------------------------

We are looking to gain a deeper understanding of the current and future capabilities of Cvent's reporting system, with a specific and urgent focus on gamification analytics.

While we've utilized reports like "Invitee Details" and appreciate the breadth of fields available there, we find the current standard gamification reporting options to be somewhat restrictive for our analytical needs. Our goal is to move beyond general participation metrics and delve into more granular insights.

Specifically, we are seeking to understand:

1. Current Granular Reporting for Gamification:

   • Point Totals per Category/Challenge: Can we generate reports that show total points accumulated by attendees specifically broken down by individual gamification categories or specific challenges/questions within a game? For example, if we have categories like "Session Engagement," "Networking Activities," and "Exhibitor Booth Visits," can we see discrete point totals for each?
   • Activity-Specific Point Tracking: How can we isolate and report on points awarded for distinct activities within a challenge? For instance, if a "Session Engagement" challenge includes points for attending a session, asking a question, and polling, can we see the point breakdown for each of these specific actions?
   • Passport/QR Code Scan Gamification Reporting: We are planning to implement "passport-style" QR code scans as part of our gamification strategy (e.g., attendees scan QR codes at various locations or for completing specific offline tasks to earn points). What are the precise reporting capabilities for points accrued solely through these specific QR code scan activities within a game, differentiating them from general session check-in scans? Can these be isolated and reported on separately?

2. Customization Capabilities & Workarounds:

   • Beyond the standard gamification reports, what level of customization is currently possible? Are there advanced reporting tools, filtering options, or export capabilities that would allow us to construct these more granular views if they are not available "out-of-the-box"?
   • Are there recommended best practices or existing workarounds that other Cvent users have successfully implemented to achieve this level of detailed gamification reporting?

3. Future Roadmap and Enhancements:

   • Is there an anticipated timeline for enhancements to the gamification reporting module that would natively support more detailed and customizable data outputs, such as those described above?
   • Are features like reporting on points per category, per question, or for specific QR code-driven game activities part of Cvent's development roadmap?

We need to effectively measure engagement across different facets of our events and understand which gamified elements are most compelling to our attendees. Your detailed guidance on leveraging current reporting tools for these specific needs, and insight into upcoming developments, would be invaluable.

Thank you for your time and expertise.

------------------------------
Chris Jarrell
Registration & Technology Manager
Mary O'Connor & Co.United States
------------------------------

Thank you, Chris, for your question and feedback. We understand that the current gamification reporting capability isn't as detailed as you would like. Although enhancing this feature doesn't yet have a planned release date, it is certainly on our list of roadmap items. We encourage you to continue sharing your thoughts in our Ideas section of the community at https://community.cvent.com/ideas, which is reviewed during the planning of new product developments.

Regarding report customization, you can currently filter reports by Registration Type, Admission Item, and Company. You can also add any standard contact fields to display more information about attendees.

Additionally, I want to point out that when viewing a specific attendee's record, you can access the action menu to view their activities. Using the group filter, you can focus on attendee hub activities and apply the activity filter to examine specific actions taken by the attendee. This should help you understand how they accumulated their game points.

------------------------------
Kaitlyn Beltran
Product Lead, Attendee Hub
Cvent 
------------------------------

Original Message:
Sent: 05-24-2025 07:38
From: Chris Jarrell
Subject: Ask the Experts - Q2 Product News Live: Event & Exchange Product Updates

We are looking to gain a deeper understanding of the current and future capabilities of Cvent's reporting system, with a specific and urgent focus on gamification analytics.

While we've utilized reports like "Invitee Details" and appreciate the breadth of fields available there, we find the current standard gamification reporting options to be somewhat restrictive for our analytical needs. Our goal is to move beyond general participation metrics and delve into more granular insights.

Specifically, we are seeking to understand:

1. Current Granular Reporting for Gamification:

   • Point Totals per Category/Challenge: Can we generate reports that show total points accumulated by attendees specifically broken down by individual gamification categories or specific challenges/questions within a game? For example, if we have categories like "Session Engagement," "Networking Activities," and "Exhibitor Booth Visits," can we see discrete point totals for each?
   • Activity-Specific Point Tracking: How can we isolate and report on points awarded for distinct activities within a challenge? For instance, if a "Session Engagement" challenge includes points for attending a session, asking a question, and polling, can we see the point breakdown for each of these specific actions?
   • Passport/QR Code Scan Gamification Reporting: We are planning to implement "passport-style" QR code scans as part of our gamification strategy (e.g., attendees scan QR codes at various locations or for completing specific offline tasks to earn points). What are the precise reporting capabilities for points accrued solely through these specific QR code scan activities within a game, differentiating them from general session check-in scans? Can these be isolated and reported on separately?

2. Customization Capabilities & Workarounds:

   • Beyond the standard gamification reports, what level of customization is currently possible? Are there advanced reporting tools, filtering options, or export capabilities that would allow us to construct these more granular views if they are not available "out-of-the-box"?
   • Are there recommended best practices or existing workarounds that other Cvent users have successfully implemented to achieve this level of detailed gamification reporting?

3. Future Roadmap and Enhancements:

   • Is there an anticipated timeline for enhancements to the gamification reporting module that would natively support more detailed and customizable data outputs, such as those described above?
   • Are features like reporting on points per category, per question, or for specific QR code-driven game activities part of Cvent's development roadmap?

We need to effectively measure engagement across different facets of our events and understand which gamified elements are most compelling to our attendees. Your detailed guidance on leveraging current reporting tools for these specific needs, and insight into upcoming developments, would be invaluable.

Thank you for your time and expertise.

------------------------------
Chris Jarrell
Registration & Technology Manager
Mary O'Connor & Co.United States
------------------------------

Greetings!

What are the specific differences between the current Event Management system and the new Cvent Essentials being rolled out?

------------------------------
Virginia Garner
Director, Sdp Partnerships
The College Board
------------------------------

Hi Virginia – Thanks for your question. In general, if you're already a Cvent Registration  customer then the recommendation is that you would want to continue to use Registration for event management given the robust feature/functionality already available across the entire Cvent platform  – and the value of having all of your event data in one centralized location for easy access and cross event reporting and analysis etc. Essentials in general is a good solution for decentralized teams, like field marketer teams, who are responsible for high-volume, repeatable events. This is a good topic for you to discuss with your account team so that they can help you evaluate the ideal solution given your specific account needs.  Here's an article that could also help with more information:  How Cvent Solutions Work Together to Support Your Total Event Program.  We're excited to have these product options to offer! 

------------------------------
Amy Walsh
Senior Manager, Customer Marketing
Cvent Staff Community MemberUnited States
------------------------------

Original Message:
Sent: 05-25-2025 10:41
From: Virginia Garner
Subject: Ask the Experts - Q2 Product News Live: Event & Exchange Product Updates

Greetings!

What are the specific differences between the current Event Management system and the new Cvent Essentials being rolled out?

------------------------------
Virginia Garner
Director, Sdp Partnerships
The College Board
------------------------------

Hello friends! 

After sitting through the AI session last week, I am really eager to start using that in our registration process. Is there any timeline on when we can expect to have more control on the planner side for this? I'm thinking of our larger events at Duke - like reunions, where we have dozens and dozens of different sessions and would love to be able to suggest to an attendee a particular session that maybe could use an attendance bump or has just been added or capacity bumped up. Really keen on finding ways to incorporate this into our every day work. :) 

Thanks your time and brilliant ideas! 
------------------------------
Kate Cobb
Program Coordinator
Alumni Engagement and Development
Duke University
------------------------------

Hi Kate!

I'm so thrilled to hear you're excited to use our AI features. The first release of the Attendee facing Assistant will be for the Event Website and shortly thereafter for Attendee Hub. Both will be able to suggest Sessions based on user interests or questions. We would love to hear what sort of control you're looking to see on the Planner side for this which is why we're in Beta for this feature right now. Please talk to your Account Team about joining in if you'd like to be able to provide direct feedback early on. The specific use case you've already mentioned sounds great, and I'll be sure to take that back to our core group of PMs overseeing this feature set.

Thanks!

------------------------------
Bella Marino
Product Manager, Event Management
Cvent
------------------------------

Original Message:
Sent: 05-25-2025 17:36
From: Kate Cobb
Subject: Ask the Experts - Q2 Product News Live: Event & Exchange Product Updates

Hello friends! 

After sitting through the AI session last week, I am really eager to start using that in our registration process. Is there any timeline on when we can expect to have more control on the planner side for this? I'm thinking of our larger events at Duke - like reunions, where we have dozens and dozens of different sessions and would love to be able to suggest to an attendee a particular session that maybe could use an attendance bump or has just been added or capacity bumped up. Really keen on finding ways to incorporate this into our every day work. :) 

Thanks your time and brilliant ideas! 
------------------------------
Kate Cobb
Program Coordinator
Alumni Engagement and Development
Duke University
------------------------------

I would love to see an update to the budget widget for the MRF. It is a bit wonky and needs more customization or functionality for ease of use.

------------------------------
Lindsay Buchanan
OpEx Technology Administrator
Gilead Sciences, Inc.United States
------------------------------

I also would love to know when the "Auto Save" function will be rolled out to the other areas of the Site Designer? Ie. Meeting Request Forms, Access Portals, etc.

------------------------------
Lindsay Buchanan
OpEx Technology Administrator
Gilead Sciences, Inc.United States
------------------------------

Original Message:
Sent: 05-26-2025 21:30
From: Lindsay Buchanan
Subject: Ask the Experts - Q2 Product News Live: Event & Exchange Product Updates

I would love to see an update to the budget widget for the MRF. It is a bit wonky and needs more customization or functionality for ease of use.

------------------------------
Lindsay Buchanan
OpEx Technology Administrator
Gilead Sciences, Inc.United States
------------------------------

Lindsay,

Great question! I'm glad to hear it's been so valuable to you. I'll be sure to pass along this request to our cross-platform team to see when we might be able to see cross-functional usage of this feature to save your draft as you go.

Thanks!

------------------------------
Bella Marino
Product Manager, Event Management
Cvent
------------------------------

Original Message:
Sent: 05-27-2025 09:19
From: Lindsay Buchanan
Subject: Ask the Experts - Q2 Product News Live: Event & Exchange Product Updates

I also would love to know when the "Auto Save" function will be rolled out to the other areas of the Site Designer? Ie. Meeting Request Forms, Access Portals, etc.

------------------------------
Lindsay Buchanan
OpEx Technology Administrator
Gilead Sciences, Inc.United States
------------------------------


Original Message:
Sent: 05-26-2025 21:30
From: Lindsay Buchanan
Subject: Ask the Experts - Q2 Product News Live: Event & Exchange Product Updates

I would love to see an update to the budget widget for the MRF. It is a bit wonky and needs more customization or functionality for ease of use.

------------------------------
Lindsay Buchanan
OpEx Technology Administrator
Gilead Sciences, Inc.United States

Hi Lindsay, 

We'd love to hear what aspects you love to see changed! You mentioned more customization or functionality, and our Product Managers can certainly take the broad strokes feedback there, but if you have more specifics please feel free to add them here to the Cvent Ideas area. We review this area often and love to see use cases, which items are "upvoted" and shared among users, and hear what people are looking for! 

Thanks,

------------------------------
Bella Marino
Product Manager, Event Management
Cvent
------------------------------

Original Message:
Sent: 05-26-2025 21:30
From: Lindsay Buchanan
Subject: Ask the Experts - Q2 Product News Live: Event & Exchange Product Updates

I would love to see an update to the budget widget for the MRF. It is a bit wonky and needs more customization or functionality for ease of use.

------------------------------
Lindsay Buchanan
OpEx Technology Administrator
Gilead Sciences, Inc.United States
------------------------------

Hello,

When should we expect the "Create Report" for the Financial type? We've been waiting on this for a while.

------------------------------
James Rose | Senior Web Developer and Platform/Product Manager
Digital Infrastructure
Office of University Development | University of Michigan
------------------------------

Hi James!

Great question. Build Your Own Financial Reports is in development and you can follow along with the Roadmap item here: https://release.cvent.com/eventmanagement/board/build-your-own-reports-financial !

It looks like there's also a Beta program, so be sure to sign up if you're willing to provide your feedback early on.

Thanks,

------------------------------
Bella Marino
Product Manager, Event Management
Cvent
------------------------------

Original Message:
Sent: 05-27-2025 13:59
From: James Rose
Subject: Ask the Experts - Q2 Product News Live: Event & Exchange Product Updates

Hello,

When should we expect the "Create Report" for the Financial type? We've been waiting on this for a while.

------------------------------
James Rose | Senior Web Developer and Platform/Product Manager
Digital Infrastructure
Office of University Development | University of Michigan
------------------------------

Access Portal data tags - it would be great to have admin control over permissions to create, modify and delete data tags in Access Portals.

------------------------------
Hallie Loeb
Program Manager, Events & Experiences
CDW USA
------------------------------

Hallie,

Thank you so much for the feedback! I'll be sure to pass this along to our Access Portal Product Managers. I know that they frequently review the Ideas area of the Community (https://community.cvent.com/ideas) for feedback submitted, especially those that are "upvoted" to see what sorts of changes might make an impact. Feel free to post this there as well.

Thanks,

------------------------------
Bella Marino
Product Manager, Event Management
Cvent
------------------------------

Original Message:
Sent: 05-27-2025 15:25
From: Hallie Loeb
Subject: Ask the Experts - Q2 Product News Live: Event & Exchange Product Updates

Access Portal data tags - it would be great to have admin control over permissions to create, modify and delete data tags in Access Portals.

------------------------------
Hallie Loeb
Program Manager, Events & Experiences
CDW USA
------------------------------

Will there be any updates to the certificate/invoice builder? Hoping for something similar to the OnArrival Badge designer. It is hard to create certificates without being able to see the entire page. 

------------------------------
Madison Lloyd
Event Manager
DNV Healthcare USA IncUnited States
------------------------------

Madison,

There will be! We'll be discussing Certificate building updates at Cvent Connect this year! But both areas (Certificates and Invoicing) have been getting some development love as of late. Keep an eye out in the Cvent Product News area (both in the Roadmap and the Announcements area) for these features in particular! 

Exciting things to come!

Thanks,

------------------------------
Bella Marino
Product Manager, Event Management
Cvent
------------------------------

Original Message:
Sent: 05-27-2025 16:47
From: Madison Lloyd
Subject: Ask the Experts - Q2 Product News Live: Event & Exchange Product Updates

Will there be any updates to the certificate/invoice builder? Hoping for something similar to the OnArrival Badge designer. It is hard to create certificates without being able to see the entire page. 

------------------------------
Madison Lloyd
Event Manager
DNV Healthcare USA IncUnited States
------------------------------

• Did you miss our live Q2 Product News Live: Event & Exchange Product Updates or need to re-watch? Catch the recording here
  
  
• Stay current on product release updates and roadmap information. Visit Product News to:
  • Subscribe to "Updates" to receive release emails.
  • Visit the "Roadmap" tab, where you can also subscribe to follow updates on specific topics in the development pipeline.
    
    

• We hope you'll join us for the next Quarterly Product Update webinar and Ask The Experts session in August

• Additionally, don't miss out on Cvent CONNECT 2025 (in-person or virtually), and mark your calendar for the Event Marketing & Management Product Roadmap session on Tuesday, June 10, at 11:15 am ET. Register today!

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Amy Walsh
Senior Manager, Customer Marketing
Cvent Staff Community MemberUnited States
------------------------------