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Ask the Experts - Q4 Product News Live: Event & Exchange Product Updates

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  • 1.  Ask the Experts - Q4 Product News Live: Event & Exchange Product Updates

    Posted 20 days ago
    Edited by Megan Clark 5 days ago
    No replies, thread closed.

    Get ready, Cvent Community! We're excited to announce our upcoming Q4 Ask the Experts - Product News Live: Event & Exchange Product Updates, which will take place right here in the Open Forum.

    Do you have questions about Cvent's Product Roadmap or want to dive deeper into the latest updates? This is your chance to connect directly with our Product Management team and get answers from the experts. Whether you're curious about new releases, want to follow up on something from the Product News Live webinar, or have questions about what's coming next, our panel is here for you.


    Our featured experts

    • Bella Marino - Product Manager
    • Jason Lett - Product Manager
    • Riley Lopez - Product Lead
    • Anushka Bahl - Senior Product Analyst


    Join us live

    Wednesday, December 3, 12:00–1:00 PM ET for a live, interactive forum discussion. Don't miss this opportunity to engage with our experts in real time!


    How it works

    • Post your follow‑up questions from the Product News Live webinar right here in this thread.
    • If your question wasn't answered during the live session, or if you have new questions, now's the perfect time to ask.

    • Learn more about the latest product releases and get instant responses from our expert panel.


    A few reminders from the Community Team

    • Please submit your questions below at any time, either before or during the live discussion.
    • Browse other users' questions and click "Like" on the ones you're interested in.
    • Our experts will begin answering at 12:00 PM ET on Wednesday, December 3.
    • Click the blue star to follow the thread and stay updated.

    • The live forum discussion will conclude at 1:00 PM ET, so please post your questions before then.


    Don't miss this opportunity to engage directly with our product team, learn about the newest features, and get instant responses to your questions. We look forward to an engaging and insightful discussion in the Open Forum. Bring your questions and join us for this special Q4 edition!


    #ProductNews
    #QuarterlyProductUpdate
    #AsktheExpert

    ------------------------------
    Megan Clark
    Team Lead, Online Community Marketing
    Cvent
    ------------------------------



  • 2.  RE: Ask the Experts - Q4 Product News Live: Event & Exchange Product Updates

    Posted 18 days ago
    No replies, thread closed.

    Will the website branding feature being integrated into the emails and surveys eventually go into the other components like exhibitors and speaker resource center and even the attendeehub? Setting up colors and fonts over and over can get quite daunting. 



    ------------------------------
    Madison Lloyd
    Event Manager
    DNV Healthcare USA IncUnited States
    ------------------------------

    Original Message


  • 3.  RE: Ask the Experts - Q4 Product News Live: Event & Exchange Product Updates

    Posted 6 days ago
    No replies, thread closed.

    Hi Madison,

    Great question! And we couldn't agree more about it being daunting, so we're excited to see this change. The Event Theme will absolutely enable you to set colors and fonts once and have it apply to Emails, Surveys, Websites, Registration, and Attendee Hub!

    Thank you,



    ------------------------------
    Bella Marino
    Product Manager, Event Management
    Cvent
    ------------------------------

    Original Message


  • 4.  RE: Ask the Experts - Q4 Product News Live: Event & Exchange Product Updates

    Posted 15 days ago
    No replies, thread closed.

    For the multiple group members, pay once - is there a limit ion the number of members? Can the group manager come back and add/pay for more members?  or do they need to create a new group to add more members?  



    ------------------------------
    jon
    ------------------------------

    Original Message


  • 5.  RE: Ask the Experts - Q4 Product News Live: Event & Exchange Product Updates

    Posted 6 days ago
    No replies, thread closed.

    Hi Jon,

    While we have upper limits to prevent site degradation and uphold performance, the soft limit for standard group registration is 100 which should cover the spread! Let us know if you have any questions specific to your use case about limits. 

    In terms of adding more, yes Group Leaders may come back and add more group members, but now instead of having to add them one by one they can add them and pay for them all at once! 

    Thank you for your questions!



    ------------------------------
    Bella Marino
    Product Manager, Event Management
    Cvent
    ------------------------------

    Original Message


  • 6.  RE: Ask the Experts - Q4 Product News Live: Event & Exchange Product Updates

    Posted 11 days ago
    No replies, thread closed.

    Will you provide an update on Abstract Management? Specifically, regarding custom fields. I'm also looking forward to learning about any AI upgrades in Event Management. 



    ------------------------------
    Jenn Freeman
    Director of Professional Development
    Louisiana Community & Technical College System
    Baton Rouge, LA
    ------------------------------

    Original Message


  • 7.  RE: Ask the Experts - Q4 Product News Live: Event & Exchange Product Updates

    Posted 6 days ago
    No replies, thread closed.

    Jenn,

    Our teams are hard at work reviewing Abstract Management and discovering the right next steps for it. We will update the Product News area with details on the solutions planned in the Call for Papers space when they have updates to share. 

    In terms of AI upgrades, what an exciting time! We have many AI related endeavors underway aligned with CventIQ and our vision for the way you'll build, manage, and derive insights as a user or engage, network, and experience events as an attendee - follow along here for all roadmap items, some soon to be added and some already released or in Beta. And take a look at our run through of CventIQ here to see the full picture!

    Thank you,



    ------------------------------
    Bella Marino
    Product Manager, Event Management
    Cvent
    ------------------------------

    Original Message


  • 8.  RE: Ask the Experts - Q4 Product News Live: Event & Exchange Product Updates

    Posted 9 days ago
    No replies, thread closed.

    What upcoming enhancements are planned for the Event App, especially around gamification and engagement tools?



    ------------------------------
    Amir Khan
    Manager, Corporate Events Brand Marketing
    Avalara, Inc.India
    ------------------------------

    Original Message


  • 9.  RE: Ask the Experts - Q4 Product News Live: Event & Exchange Product Updates

    Posted 6 days ago
    No replies, thread closed.

    Hi Amir! We'll be looking to improve how organizers assign their Engagement features to sessions and will consider how Audience Segments can improve Attendee's Gamification experience.



    ------------------------------
    Riley Lopez
    Product Lead
    Cvent
    ------------------------------

    Original Message


  • 10.  RE: Ask the Experts - Q4 Product News Live: Event & Exchange Product Updates

    Posted 8 days ago
    No replies, thread closed.

     Event Theming and websites outside of the event products.

    The product lays out that it touches email and a number of event products, but will it also touch on eMarketing emails and the websites (like the  Contact Websites, Manage Profile Page ,Sign Up Page, etc)  that are still not using the designer interface to update their looks as well? There haven't been any updates on these pages other than eMarketing emails finally getting a designer. 



    ------------------------------
    Sean Daniel
    Member Services Manager
    Kerton GroupUnited States
    ------------------------------

    Original Message


  • 11.  RE: Ask the Experts - Q4 Product News Live: Event & Exchange Product Updates

    Posted 6 days ago
    No replies, thread closed.

    Hello Sean,

    Love this question! Expanding to things outside of an event is a part of the future vision of the theme overall. We'd love to see a unified theme and save time for Organizers and Admins alike. While the first focus has been Events, we are in discovery with appropriate teams to evaluate where the theme should extend to and will communicate timelines as they arise in the Roadmap area of the Product News. 

    Thank you,



    ------------------------------
    Bella Marino
    Product Manager, Event Management
    Cvent
    ------------------------------

    Original Message


  • 12.  RE: Ask the Experts - Q4 Product News Live: Event & Exchange Product Updates

    Posted 8 days ago
    No replies, thread closed.

    Is it possible to create a 'test' option for group packages so that we can see what users would see without actually impacting the existing event?



    ------------------------------
    Andrea Hegedus
    Events and Experiences Coordinator
    American College Of Financial ServicesUnited States
    ------------------------------

    Original Message


  • 13.  RE: Ask the Experts - Q4 Product News Live: Event & Exchange Product Updates

    Posted 6 days ago
    No replies, thread closed.

    Hi Andrea,

    Awesome suggestion! Right now Group Packages does not have a pre-launched testing state. In order to test end-to-end, you may use a test package with a $0 price point. I'll pass along the feedback to the Product Manager for Group Packages though, test mode (in my opinion) is truly the best mode!

    Thank you,



    ------------------------------
    Bella Marino
    Product Manager, Event Management
    Cvent
    ------------------------------

    Original Message


  • 14.  RE: Ask the Experts - Q4 Product News Live: Event & Exchange Product Updates

    Posted 6 days ago
    No replies, thread closed.

    Are there special instructions in order to see the new Budget Item API release endpoints, as well as the documentation?



    ------------------------------
    Chris Christie
    Senior Vice President, Senior Channel Strategy and Development Manager
    Bank of AmericaUnited States
    ------------------------------

    Original Message


  • 15.  RE: Ask the Experts - Q4 Product News Live: Event & Exchange Product Updates

    Posted 6 days ago
    No replies, thread closed.

    Chris,

    The new account‑wide Budget Items endpoint is releasing now, and the Developer Portal will be updated shortly for you to review.

    Thank you,



    ------------------------------
    Bella Marino
    Product Manager, Event Management
    Cvent
    ------------------------------

    Original Message


  • 16.  RE: Ask the Experts - Q4 Product News Live: Event & Exchange Product Updates

    Posted 6 days ago
    Edited by Community Manager 6 days ago
    No replies, thread closed.

    Thank you for all the great questions during the Q4 Product News Live: Event & Exchange Product Updates! We couldn't get to all of them live, so we've listed the unanswered questions and will answer them below.

    1. The event website only tracks clicks of people who are already registered for the event. It would be nice to see how many, or who, clicked that are not registrants. Is that on the roadmap?

    2. I would love to have access to delete old employees (admins, etc.) and understand we can't do that because each event has to be tied to an administrator. Could you create a generic one so that we can keep our data clean?

    3. Just to clarify, attendees can connect and share contact information in Attendee Hub? Is this information that they need to have inputted themselves or is it pulling from something else?

    4. Is a site builder for the event app being created?

    5. Can the educators use Cvent for getting students pulse reaction after class or exam?

    6. If an admin is using the Exhibitor Portal and is registering booth staff through the teams tab can they use group registration to access their additional available registrations that are allotted to them? Or does the registration have to be separated?



    ------------------------------
    Community Manager
    Cvent Staff Community Member
    ------------------------------

    Original Message


  • 17.  RE: Ask the Experts - Q4 Product News Live: Event & Exchange Product Updates

    Posted 6 days ago
    No replies, thread closed.

    Hello Cvent Community! So glad to see this engagement during our QPU - thanks for tuning in.

    1. We track the unique visitors of websites pre-registration which is visible in the registration insights. Individual clicks aren't captured pre-registration, but we'll keep this feedback for future review.
    2. You may obfuscate old account users by following this process for Personal data requests: https://www.cvent.com/personal-data-requests?ccpa=ca. However, given you mentioned them being tied to events, if you mean that you'd like to remove account email addresses, you can follow the steps outlined in this article: Adding or Removing Account Email Addresses

    3. Attendees can currently connect in Attendee Hub, to build their network. Soon, adding someone as a connection will also serve as a way to share contact details. We're even adding the ability for attendees to use the app to scan each other's name badges when onsite for quick and easy exchange of contact details. This way, the app helps attendees build their network by creating actual, in-person connections. The Contact details can then be used to keep in touch post-event and will be pulled from the information provided during registration - starting with email address.

    4. Yes! We recently introduced the Attendee Hub Designer experience to enable you to configure your Event App Navigation and are planning to introduce more workflows over the course of the next year. Please let us know what other workflows you'd like to see here!

    5. Absolutely! We would recommend strategizing with your account team to determine the best way to gather this feedback based off the needs of your event. Depending on when you are looking to gather the feedback and in what format, Surveys or Polls could be viable options to start with.

    6. Yes, they must be separate right now. Exhibitor Booth Staff registration is not currently compatible with group registration. We are exploring how we might facilitate registering groups more easily. There might be a path using Group Packages, but we're still early in discovery over there.


    ------------------------------
    Riley Lopez
    Product Lead
    Cvent
    ------------------------------

    Original Message


  • 18.  RE: Ask the Experts - Q4 Product News Live: Event & Exchange Product Updates

    Posted 5 days ago
    Edited by Community Manager 5 days ago
    No replies, thread closed.

    Thanks for joining Q4 Product News Live: Event & Exchange Product Updates-and for all your thoughtful questions. Below, you'll find the questions asked during the webinar, along with our answers, for easy reference.

    1. Will the concept of Media Library Subfolders apply to the Document Library under Admin?

      • The update is currently available for the Media Library only. 

    2. Do you plan to add Custom Sections for registration or emails?

      • Yes, we are evaluating this for the future. Registrations and email content reusability are also under consideration. 

    3. For group registration, would admins be able to log back in post-registration to add additional group members?

      • Yes 

    4. How will Snapshots work for in-person events w/o livestreaming? How is the audio streaming/captured for real-time transcription?

      • On the laptop that you use for the PowerPoint, you will log into the Attendee Hub Live Display in your browser. Once you select your session, you will be able to record the screen and the audio and test the connection. You will also want to ensure that you have a line out from the soundboard connected to the laptop. 

    5. Is the transcript in Snapshot only for virtual sessions, or does it work for in-person sessions?

      • Today, it is only available for IN-PERSON sessions.

    6. Is there an added cost for Snapshot?

      • There is no added cost. It is just a feature of Attendee Hub. 

    7. Will the Session Snapshot work during recording viewing, as well, or only when viewing livestreams?

      • This feature is only available live and for in-person events. It does not require you to have a livestream for the session. 

    8. Would you please confirm if the Session AI Snapshots are delivered in the manner of how the "event speaks" or "how the organization speaks"? Looking to understand how and who can claim the accuracy or inaccuracy of the session's information captured?

      • We also offer functionality that allows you to manage a custom dictionary. If you have a lot of proper nouns, acronyms, or industry-specific terms that AI is unlikely to transcribe accurately, this feature will help with that. 

    9. Does Predictive Insights use cross-event reporting, or is it only at the individual event level?

      • Will start at the event level. Then we will look to expand to cross-event. 

    10. Does the Session Snapshot work both with the mobile app as well as the website?

      • Right now, it's only available in the mobile app.  

    11. For group registrations, does this mean someone can register a group, submit payment, and then later return to the registration to add another group member and submit an additional payment?"

      • Yes, you are spot on! 

    12. The last month's LinkedIn feature is great. We are interested in seeing how it behaves. The LinkedIn promotional landscape is pretty wacky right now, so we would be interested in seeing how they cut through a lot of the white noise. Can you address this here? 

      • We'll sync over invitees who have not yet registered, as well as those based on additional criteria you have defined in Audience Segments, so the messaging on LinkedIn will be targeted to meet your needs. 

    13. Is the custom sections feature also available for the attendee hub?

      • I assume this refers to the homepage sections. If so, it applies to all of Attendee Hub (web and app). 

    14. When can we park Insights Reports / Dashboards in the Access Portal?

      • We are currently exploring this, and it is a planned roadmap item for 2026. 

    15. The categories under the audience segment don't include all the options available under attendee filters (e.g., Amount due). Are there plans to increase the number of subcategories?

      • Yes, we will continue adding more and more criteria in audience segments all year across many different categories of attendee data. 

    16. Can Group Registration be used in the Exhibitor Module?

      • We do support booth staff registration from the exhibitor module. and I believe we also support guests and group reg. That said, we are also evaluating how we might support more advanced capabilities, such as booth purchase and more complex team management. 

    17. Are you going to make it easier for attendees to self check-in to sessions?

      • We have the ability to self-check in via Attendee Hub today. It simply requires entering the session code. 

    18. Could you elaborate on the conceptual shift from event apps to event assistants? We are not referring to a new product per se, but rather a different approach to using the Attendee Hub. 

      • Correct - not a new product, but rather how we envision Attendee Hub evolving over time. Audiences will expect more from their 'event apps'; they will expect an assistant. 

    19. Problems setting this up: event diagramming/table purchases for up to 10 people, where one person is paying for the table but needs to provide information for the other 9 people. What is the most efficient way to NOT click the "Add Guest" button 10 times?

      • On the Event Reg side, the attendee can select the number of guests they are bringing from the dropdown. On the CED side, we're currently working on an easier way to add additional guests. You'll be able to set a number of additional guests in the create attendee modal, which will automatically create additional guests 

    20.  Is there an opt-in/opt-out for attendees with Snapshot/transcripts? They grant access to their device's microphone and acknowledge that Cvent is using their device.

      • We do not use the attendee's device to record the audio. As the organizer, you will connect the presentation laptop to the Attendee Hub via the Live Display. 

    21. Will there be a link to this recording?

      • After the webinar is over, you can access the recording any time by logging into Cvent Webinar (the webinar platform you're in now), and you'll see the Watch Recording button. You'll also receive a link to the recording in a follow-up email. Q4 Product News Live: Event & Exchange Product Updates​

    22. Can Snapshots/Transcripts be turned off in event setup - if we don't want that feature active for a specific live event?

      • Yes, you can enable or disable Snapshots and Takeaways for the event. and you can simply not record specific sessions that you may not want to make available for snapshots. 

    23. Is there a fee to use the Budget feature in Cvent?

      • It's best to discuss this with your Account Manager, as it's included with certain other Cvent SKUs but also can be purchased separately. 

    24. Is there an enhancement on the roadmap to allow Planners without a Passkey license the ability to add more than one hotel in an event to utilize the two-way integration, so we can report on the hotel reservations from the event? 

      • There are 2 ways to support multi-hotel Passkey events with Event Registration: 1) If the hotels share ownership, Passkey can set up a multi-hotel org with an above-property account, letting Event Management integrate with multiple hotels - no planner license needed. 2) The planner can get their own Passkey license, enabling events across unlimited hotels. 

    25. Could beta participation be aligned with account leads during renewals or strategic planning? Two weeks' notice is often too short for internal prep-collaborative planning would ensure meaningful engagement and smoother adoption. 3-5 year plans?

      • Great feedback. Some of our beta programs are larger in scale and longer-running than others, but either way, we can work on providing more lead time for upcoming beta programs. Also note that we now flag all roadmap items in Product News with a beta flag if they are planning to run a Beta. 

    26. Will you be integrating AI check-in features, such as facial recognition, to automate the check-in process at the registration desk area with OnArrival?

      • Nothing planned on the immediate-term roadmap, but this is something we continue to evaluate. We aim to verify that there is genuine demand for this functionality from event organizers and that it will significantly enhance the on-site attendee experience. We haven't quite reached that point yet. 

    27. Wouldn't contact exchange cannibalize lead capture service?  

      • Good question. Contact exchange will only send a connection request that needs to be confirmed by the other attendee. And it only includes contact information. It will not provide the ability for a user to add qualifying notes or send sales collateral. 

    28. What is the purpose of the PDF badge printing? Is it a workaround or small-batch printing instead of using badge printers like Zebra? 

      • The use case primarily involves pre-printing badges when you don't want to print on-site, on demand. 

    29. Will the AI Report builder be available for Cross-Event Reports, or is it only for Event Reports at this time? 

      • It is being scoped for the individual event only. 

    30. How is Group Registration different than using Administrator Registration?

      • Group Registration includes the person who is registering themselves, along with the group members. Admin registration is typically handled by a person who is not planning to attend the event, such as an executive assistant. 

    31. When hosting a CPE-eligible webinar, should we use the standard webinar setup or Events+? We need precise tracking of attendee login time, engagement, and poll responses to stay compliant, so I want to confirm which option supports those requirements

      • You should use our standard event management solution. We do not provide those capabilities with Events+. We will also be introducing our credit tracking capabilities to Cvent Webinar in early 2026. 

    32. If I have update requests/ideas for Jifflenow, where can I send those? 

      • Please add your ideas to the Product Ideas section within Cvent Community. 

    33. Is there a 1 or 2-pager guide to snapshot summarizing/itemizing that very helpful answer? Is there something we can provide to both stakeholders and technology for consideration?

      • Please check the community. I know we were working on a ton here, so hopefully it has been posted. 


    ------------------------------
    Community Manager
    Cvent Staff Community Member
    ------------------------------

    Original Message


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