Open Forum

Hey there, Cvent Community members! We've got some exciting news to share with you all. Mark your calendars for December 4th, when we'll host our next Ask the Experts discussion in the Open Forum!

This is your chance to get all your burning questions answered by three fantastic experts from Cvent's Product Management team. Our product managers will be here to address any follow-up questions you may have from the Quarterly Product Update.

Our featured experts include:

• Bella Marino - Product Manager
• Jason Lett - Product Manager
  
• Aditya Thawardas - Product Manager
• Ryan Costa - Product Lead

Join us live on Wednesday, December 4th, from 12:00 PM to 1:00 PM ET. Don't miss this opportunity to engage with our experts in real-time!

Wondering how it all works? Well, it's simple. You can ask your follow-up questions from the Quarterly Product Update right here in the thread. If your question wasn't answered during the live webinar or you have additional queries, this is the perfect chance to get them answered. You can also learn more about the new releases and get real-time answers from our expert panel.

Here are a few reminders from our Community Team on how the Ask the Experts discussion will work:

• You can add your questions below anytime before or during the live discussion thread.
• Look at other users' questions and click "Recommend" for the ones you're interested in.
• Our experts will start providing answers at 12:00 PM ET on Tuesday, December 5th.
• Make sure to click the blue star to follow the thread and stay updated.
• And remember, we'll be wrapping up the live discussion thread at 1:00 PM ET, so be sure to post your question before then.

Get ready for an engaging and informative discussion thread in the Open Forum. We look forward to reading your questions!

Note: This post contains forward-looking statements that involve risks, uncertainties, and assumptions. Specifically, any unreleased services, features, functionality, or enhancements referenced in this discussion post or in other public statements are not yet generally available and may not be delivered on time or at all. Customers who license any solutions from Cvent, Inc. should make their purchase decisions based on features that are currently available. We have based these forward-looking statements on our views with respect to future events and development plans as of the date that they were made. We assume no obligation for and do not intend to update any such forward-looking statements.

#AsktheExpert
#ProductNews

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Megan Clark
Assistant Team Lead, Online Community Marketing
Cvent
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Hi Megan, could you post the link to register for the Dec 4 Q&A please? Thanks!

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Michelle Shemon
Meetings Management Consultant
Intent Strategy Group (A Division of M&IW)
mshemon@meetings-incentives.com
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Hi Michelle,

The session is an open forum discussion. To participate, post your questions in this thread, and our experts will answer them on December 4th.

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Megan Clark
Assistant Team Lead, Online Community Marketing
Cvent
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Original Message:
Sent: 11-26-2024 08:59
From: Michelle Shemon
Subject: Q4 Quarterly Product Update Ask the Experts

Hi Megan, could you post the link to register for the Dec 5 Q&A please? Thanks!

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Michelle Shemon
Meetings Management Consultant
Intent Strategy Group (A Division of M&IW)
mshemon@meetings-incentives.com
------------------------------

In registration forms, there used to be an option on the Event Overview chart to overlay a graph line from a previous event. Will you be bringing that back so we can better compare similar/identical events in this way? It is helpful to see how our spikes in registrations compare so we can project final attendance.

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Cate Liverman
Director of Constituent Relations
UVA Medical Alumni Association and Medical School FoundationUnited States
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Hi Cate,

We are looking to add Registration Insight comparison across events to fill the gap you've mentioned soon! Please keep an eye out on the Reporting area of the roadmap for updates when a timeline is more clear for next year.

Thanks!

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Bella Marino
Product Manager, Event Management
Cvent
------------------------------

Original Message:
Sent: 12-02-2024 07:37
From: Cate Liverman
Subject: Q4 Quarterly Product Update Ask the Experts

In registration forms, there used to be an option on the Event Overview chart to overlay a graph line from a previous event. Will you be bringing that back so we can better compare similar/identical events in this way? It is helpful to see how our spikes in registrations compare so we can project final attendance.

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Cate Liverman
Director of Constituent Relations
UVA Medical Alumni Association and Medical School FoundationUnited States
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Will there be an update to Event Management registration where you can have a "sub-session" kind of like a sub-question?

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Sarah H.
Senior Cvent Manager
TCG, USA
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Hi Sarah, 

We are in development on a solution called session programs. You can learn more about it here to see if this is something that will meet your needs. https://release.cvent.com/eventmanagement/board/session-programs 

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Jackie Ramos
Director, Product Management
Cvent Staff Community MemberUnited States
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Original Message:
Sent: 12-02-2024 08:50
From: Sarah Herskovic
Subject: Q4 Quarterly Product Update Ask the Experts

Will there be an update to Event Management registration where you can have a "sub-session" kind of like a sub-question?

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Sarah H.
Senior Cvent Manager
TCG, USA
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How will AI be integrated into product management?

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Lexie McIntosh
Training Coordinator
SC ThriveUnited States
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Hi Lexie,

Catch the recording here that included special guest VP of Product Development McNeel Keenan sharing his thoughts on AI and the priorities driving our product roadmap. Let us know if you had any further thoughts in Product Ideas!

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Aditya Thawardas
Product Manager
Cvent Staff Community Member
United States
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Original Message:
Sent: 12-02-2024 08:52
From: Lexie McIntosh
Subject: Q4 Quarterly Product Update Ask the Experts

How will AI be integrated into product management?

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Lexie McIntosh
Training Coordinator
SC ThriveUnited States
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When creating an event series with the same name and content but multiple event dates and destinations, is this better to be created with each event listed as a session or as an admission item?

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Jemima Camp
Field Events Specialist
ConnectWise, LLCUnited Kingdom
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Hi Jemima,

We often see events like yours; whether in multiple event dates, destinations, or a series of some kind. These are often called "Umbrella Events," and we have a great article about the optimal way to set these up which I'll link here. 

Typically we recommend utilizing optional sessions - it's the optimal choice if people may have the option to attend more than one, but you can also ensure they are not able to attend more than one if you'd like utilizing Session Groups or Advanced Rules. Additionally there are Session level emails that can really help!

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Bella Marino
Product Manager, Event Management
Cvent
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Original Message:
Sent: 12-02-2024 09:10
From: Jemima Camp
Subject: Q4 Quarterly Product Update Ask the Experts

When creating an event series with the same name and content but multiple event dates and destinations, is this better to be created with each event listed as a session or as an admission item?

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Jemima Camp
Field Events Specialist
ConnectWise, LLCUnited Kingdom
------------------------------

Do you have an expected launch date for the Financial - Create Reports?

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James Rose | Senior Web Developer and Platform/Product Manager
Digital Infrastructure
Office of University Development | University of Michigan
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Hi James,

We are targeting for early 2025 for our first set of these Financial - Create Reports. If you haven't already, please subscribe to our Product News for updates.

Thanks for your questions!

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Ryan Costa
Product Lead
Cvent
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Original Message:
Sent: 12-02-2024 09:54
From: James Rose
Subject: Q4 Quarterly Product Update Ask the Experts

Do you have an expected launch date for the Financial - Create Reports?

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James Rose | Senior Web Developer and Platform/Product Manager
Digital Infrastructure
Office of University Development | University of Michigan
------------------------------

Hi Megan - 

Are there any plans to ever expand the number of custom event and custom contact fields?  Other tools have upwards of 800 fields per object.

Thanks, 

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Rebecca Yousif
Senior Administrator - Event Technology
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Hi Rebecca,

Great question! We are constantly evaluating our current limits to objects in the product to see how people are using things and if more is needed. I'd love to hear more about the use case that warrants upper limits as you're mentioning if you'd be willing to submit your thoughts in ideation. 

Thanks!

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Bella Marino
Product Manager, Event Management
Cvent
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Original Message:
Sent: 12-02-2024 12:20
From: Rebecca Yousif
Subject: Q4 Quarterly Product Update Ask the Experts

Hi Megan - 

Are there any plans to ever expand the number of custom event and custom contact fields?  Other tools have upwards of 800 fields per object.

Thanks, 

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Rebecca Yousif
Senior Administrator - Event Technology
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Report Data Tags - when will Admins gain access to manage/edit/delete report data tags?

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Hallie Loeb
Program Manager, Events & Experiences
CDW USA
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Hi Hallie,

Thanks for your question. While we do not have any immediate plans for updates to managing report data tags, we'd love to get more feedback from you. You can submit to our Product Ideas area of the community, and please let us know your usecase(s) for managing report data tags. 

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Ryan Costa
Product Lead
Cvent
------------------------------

Original Message:
Sent: 12-03-2024 07:33
From: Hallie Loeb
Subject: Q4 Quarterly Product Update Ask the Experts

Report Data Tags - when will Admins gain access to manage/edit/delete report data tags?

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Hallie Loeb
Program Manager, Events & Experiences
CDW USA
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When will Google Pay and Apple Pay be available in Canada through the Cvent payment system?

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Matthew Wu
Senior Administrative Assistant
CAEHCanada
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Hi Matthew,

We are diligently planning a roll out and scope for Cvent Payments into Canada to bring access to Google Pay and Apple Pay to those events and attendees. Look out for roadmap updates when planned here.

Thanks!

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Bella Marino
Product Manager, Event Management
Cvent
------------------------------

Original Message:
Sent: 12-04-2024 05:02
From: Matthew Wu
Subject: Q4 Quarterly Product Update Ask the Experts

When will Google Pay and Apple Pay be available in Canada through the Cvent payment system?

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Matthew Wu
Senior Administrative Assistant
CAEHCanada
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Will Planner Alerts receive a long overdue update?

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Katie Dreifus
reg
Dunaj Agency LLCUnited States
------------------------------

Hi Katie!

While we don't have any immediate plans for planner alert enhancements, we'd love to hear what you have in mind. Feel free to submit a Product Idea and we will be sure to review!

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Aditya Thawardas
Product Manager
Cvent Staff Community Member
United States
------------------------------

Original Message:
Sent: 12-04-2024 05:04
From: Katie Dreifus
Subject: Q4 Quarterly Product Update Ask the Experts

Will Planner Alerts receive a long overdue update?

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Katie Dreifus
reg
Dunaj Agency LLCUnited States
------------------------------

Can there be a way to update the message field right before submitting a proposal? I'd like a better way to organize my saved messages so I can easily choose which one I would like to use before sending the proposal to my client. Thanks!

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Sara Ellerbroek
Assistant Director of Sales
JW Marriott Charlotte
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Hi Sara - 

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Amy Walsh
Senior Marketing Manager
Productive UtilizationUnited States
------------------------------

Original Message:
Sent: 12-04-2024 05:07
From: Sara Ellerbroek
Subject: Q4 Quarterly Product Update Ask the Experts

Can there be a way to update the message field right before submitting a proposal? I'd like a better way to organize my saved messages so I can easily choose which one I would like to use before sending the proposal to my client. Thanks!

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Sara Ellerbroek
Assistant Director of Sales
JW Marriott Charlotte
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I have a couple so I'll put them all in one message! 

1. When we will get the ability for "guests" to update their profiles in attendee hub and the app? I know we can go around that by using groups instead of guests, but that gets confusing when using the hotel requests and flight requests and tying those together. 
2. When will we get custom fonts in the app as and not just the website for attendee hub?

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Michael Rummage
Director, Events and Special Projects
QuilityUnited States
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Hi Michael,

1. Right now we do not have plans to add profile edit to Attendee Hub. We'll continue to gather feedback, but suggest Group Registration if your guests need full access
2. Typography including custom fonts in the Event App is scheduled to release in Q1 of next year.

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Aditya Thawardas
Product Manager
Cvent Staff Community Member
United States
------------------------------

Original Message:
Sent: 12-04-2024 08:06
From: Michael Rummage
Subject: Q4 Quarterly Product Update Ask the Experts

I have a couple so I'll put them all in one message! 

1. When we will get the ability for "guests" to update their profiles in attendee hub and the app? I know we can go around that by using groups instead of guests, but that gets confusing when using the hotel requests and flight requests and tying those together. 
2. When will we get custom fonts in the app as and not just the website for attendee hub?

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Michael Rummage
Director, Events and Special Projects
QuilityUnited States
------------------------------

1. When will we be able to customize the hex codes anywhere in the Attendee Hub app/site? Ex. Font is black and I want it navy or charcoal.
2. When will the email designer be updated to copy content over between templates in the designer versus using the copy content button per path?
3. When will the Agenda Widget on the registration site have a field input area to add in tags? Right now we have to copy them from elsewhere instead of having the main list of tags to filter through.
4. When will bulk printing into a PDF be introduced into the On Arrival badge printer? We would like to see all badges in a pdf that we can print on our own printers or your on arrival printer, but use this designer that functions better than the original certificate/badge builder. The other builder doesn't let you align fields easily especially if you want them in a grid like a table.

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Alexis Terzo
Senior Associate
Farallon CapitalUnited States
------------------------------

Hi Alexis!

1. While we won't completely open up every hex value in Attendee Hub we are exploring deeper controls over text color. We will be exploring our options in 2025.
2. We're in the discovery stages for solutions related to email management, and look forward to updating our roadmap for 2025 when we have an understanding of timelines related to the respective solutions in the Community.
3. We currently have a place on the session record to add Tags to the session, and Tags can be displayed in the Agenda widget. Tags are also available as a filter. You can even create new Tags when you are adding Tags to an individual session.
4.  Look out for this feature coming out early next year!

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Aditya Thawardas
Product Manager
Cvent Staff Community MemberUnited States
------------------------------

Original Message:
Sent: 12-04-2024 11:41
From: Alexis Terzo
Subject: Q4 Quarterly Product Update Ask the Experts

1. When will we be able to customize the hex codes anywhere in the Attendee Hub app/site? Ex. Font is black and I want it navy or charcoal.
2. When will the email designer be updated to copy content over between templates in the designer versus using the copy content button per path?
3. When will the Agenda Widget on the registration site have a field input area to add in tags? Right now we have to copy them from elsewhere instead of having the main list of tags to filter through.
4. When will bulk printing into a PDF be introduced into the On Arrival badge printer? We would like to see all badges in a pdf that we can print on our own printers or your on arrival printer, but use this designer that functions better than the original certificate/badge builder. The other builder doesn't let you align fields easily especially if you want them in a grid like a table.

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Alexis Terzo
Senior Associate
Farallon CapitalUnited States
------------------------------

Will we ever be able to copy a report template across events? We build all of our virtual events in the beginning of the fiscal and throughout the year, we get requests for various reports. Currently, we have to recreate a report template in EACH event. A copy template feature would be very helpful. 

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Michelle Volonte
Senior Program Manager
Merz North America, Inc.United States
------------------------------

Hi Michelle,

Great question and something we have heard before. The Reporting team is in the design process right now and hope to have a release in early 2025. You can stay up to date on this and other releases by subscribing to our Product News.

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Ryan Costa
Product Lead
Cvent
------------------------------

Original Message:
Sent: 12-04-2024 12:03
From: Michelle Volonte
Subject: Q4 Quarterly Product Update Ask the Experts

Will we ever be able to copy a report template across events? We build all of our virtual events in the beginning of the fiscal and throughout the year, we get requests for various reports. Currently, we have to recreate a report template in EACH event. A copy template feature would be very helpful. 

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Michelle Volonte
Senior Program Manager
Merz North America, Inc.United States
------------------------------

Thanks for participating in our Q4 Product News Ask The Experts discussion thread.

 We've closed this discussion but you can always ask questions in the Community open forum.

A few noteworthy reminders: 

We're always looking for Cvent Essential Beta Trial Testers - If you're interested in giving this a try in Q1 before we officially launch this product, then complete this SURVEY to show your interest.

·        Cvent Essentials is ideally designed to provide simplified tools for organizations to execute their smaller, frequent field events. 

·        We're especially looking for feedback from field marketing testers who would be ideal users of these simplified tools. SURVEY

Did you miss our live Q4 Product News Update Webinar or need to re-watch?  Catch the recording here that included special guest VP of Product Development McNeel Keenan sharing his thoughts on AI and the priorities driving our product roadmap.

Stay current on product release updates and roadmap info. Visit the Product News home page here to:

·        Subscribe to "Updates" to receive release emails from the home page.

·        Visit the "Roadmap" tab, where you can also subscribe to follow updates on specific topics in the development pipeline. 

We hope you'll join us in March for the next Product News update webinar and Community Ask The Experts session in Q1 2025.

We wish you & yours all the best as we close the books on 2024 and look forward to supporting you with valuable and timely product news in 2025! 

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Amy Walsh
Senior Marketing Manager
Product Marketing United States
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