Open Forum

Hello, Community members! We have some exciting news to share – on May 21st we will be hosting our next Ask the Experts session in the Open Forum! We will have 3 fantastic experts from Cvent's Product Management team here to answer all your follow-up questions from the Quarterly Product Update. 

Join us on Tuesday, May 21st, from 10:00 AM to 11:00 AM ET for the live session! 

Our featured experts include:

• Bella Marino - Product Manager 
• Jason Lett - Product Manager
• Aditya Thawardas - Product Manager 

Ask your follow-up questions from the Quarterly Product Update. Was your question not answered during the live webinar? Do you have additional questions that you want to ask? Want to learn more about new releases? Ask your questions and get real-time answers from the expert panel of the Cvent Product Management team. 

Reminders from our Community Team on how the Ask the Expert session will work:
Add your follow-up questions on the Quarterly Product Update below any time before or during the Ask the Expert session. Be sure to look at other Community users' questions and click Recommend to those you would also like to learn more about. You can expect to see answers from our experts starting at 10:00 AM ET on Thursday, May 21st. Follow the thread by clicking the blue star and be ready to add follow-up questions and discuss further with other users. We'll wrap up the event at 11:00 AM ET, so be sure to post your question below. 

We look forward to reading your questions! #AsktheExpert 

Note: This post contains forward-looking statements that involve risks, uncertainties, and assumptions. Specifically, any unreleased services, features, functionality, or enhancements referenced in this discussion post or in other public statements are not yet generally available and may not be delivered on time or at all. Customers who license any solutions from Cvent, Inc. should make their purchase decisions based on features that are currently available. We have based these forward-looking statements on our views with respect to future events and development plans as of the date that they were made. We assume no obligation for and do not intend to update any such forward-looking statements.

#ProductNews

------------------------------
Megan Clark
Assistant Team Lead, Online Community Marketing
Cvent
------------------------------

Hello,

Can you provide any updates on the status of the improvements to the Media Library? This was on the Roadmap some time ago, but I haven't seen any updates in quite a while.

Second question - are the plans to allow custom reports as there used to be prior to Flex? Although there have been some improvements, not all offered reports fit each scenario. Having a custom report option would save so much time and make our sharing out so much more efficient.

Thank you!

------------------------------
Tiffany Robinson [Designation]
Meeting and Event Technologist
Pacific Life
------------------------------

Hello!

One of the product releases was that pronouns and bios are going to be part of the attendee profile with-in the event app and it was mentioned that you could pre-populate this data in advance, for the attendees. I'm wondering how that is done; are those fields now part of their contact record so you update the data into their address book/contact?

Thank you,

------------------------------
Maria Klingaman
Manager, Digital Design
Internova Travel GroupUnited States
------------------------------

Original Message:
Sent: 05-14-2024 15:10
From: Tiffany Robinson
Subject: Ask the Experts - Quarterly Product Update

Hello,

Can you provide any updates on the status of the improvements to the Media Library? This was on the Roadmap some time ago, but I haven't seen any updates in quite a while.

Second question - are the plans to allow custom reports as there used to be prior to Flex? Although there have been some improvements, not all offered reports fit each scenario. Having a custom report option would save so much time and make our sharing out so much more efficient.

Thank you!

------------------------------
Tiffany Robinson [Designation]
Meeting and Event Technologist
Pacific Life
------------------------------

I can answer this from an integrations perspective, but will allow one of my colleagues to elaborate more on the general feature. As it relates to our integration products, we are adding the 4 new contact fields of website, headline, biography, and pronouns to the field mapping area of each integration. This way, you can map these Cvent contact fields to corresponding CRM/Marketing platforms, and with any integration that allows a 2-way sync, you can populate the information into Cvent should you have responses/values for those fields in that other system. And of course, if the fields are mapped, any responses provided during registration can update the corresponding field(s) in the other platform.

------------------------------
Ryan Costa
Product Lead
Cvent
------------------------------

Original Message:
Sent: 05-21-2024 08:56
From: Maria Klingaman
Subject: Ask the Experts - Quarterly Product Update

Hello!

One of the product releases was that pronouns and bios are going to be part of the attendee profile with-in the event app and it was mentioned that you could pre-populate this data in advance, for the attendees. I'm wondering how that is done; are those fields now part of their contact record so you update the data into their address book/contact?

Thank you,

------------------------------
Maria Klingaman
Manager, Digital Design
Internova Travel GroupUnited States
------------------------------


Original Message:
Sent: 05-14-2024 15:10
From: Tiffany Robinson
Subject: Ask the Experts - Quarterly Product Update

Hello,

Can you provide any updates on the status of the improvements to the Media Library? This was on the Roadmap some time ago, but I haven't seen any updates in quite a while.

Second question - are the plans to allow custom reports as there used to be prior to Flex? Although there have been some improvements, not all offered reports fit each scenario. Having a custom report option would save so much time and make our sharing out so much more efficient.

Thank you!

------------------------------
Tiffany Robinson [Designation]
Meeting and Event Technologist
Pacific Life

Hi Maria. I'm glad you saw our release announcement about pronouns and bios being added to the Attendee Hub profiles. This was a big update we were very excited to release as we know just how important both of these fields are for so many our our customers for their attendees. You're correct, these fields are now part of the address book/contact record so once this information is filled out for an attendee it can carry over to the next event. 

------------------------------
Jason Lett
Product Manager, Attendee Hub
------------------------------

Original Message:
Sent: 05-21-2024 08:56
From: Maria Klingaman
Subject: Ask the Experts - Quarterly Product Update

Hello!

One of the product releases was that pronouns and bios are going to be part of the attendee profile with-in the event app and it was mentioned that you could pre-populate this data in advance, for the attendees. I'm wondering how that is done; are those fields now part of their contact record so you update the data into their address book/contact?

Thank you,

------------------------------
Maria Klingaman
Manager, Digital Design
Internova Travel GroupUnited States
------------------------------


Original Message:
Sent: 05-14-2024 15:10
From: Tiffany Robinson
Subject: Ask the Experts - Quarterly Product Update

Hello,

Can you provide any updates on the status of the improvements to the Media Library? This was on the Roadmap some time ago, but I haven't seen any updates in quite a while.

Second question - are the plans to allow custom reports as there used to be prior to Flex? Although there have been some improvements, not all offered reports fit each scenario. Having a custom report option would save so much time and make our sharing out so much more efficient.

Thank you!

------------------------------
Tiffany Robinson [Designation]
Meeting and Event Technologist
Pacific Life

Hi Tiffany,

Thank you so much for your questions. The media library enhancements are coming in the 2H of this year! We're very excited about them, and when we have a more specific date we'll be sure to update the Product News section of the Community on the Roadmap tab.

In terms of Custom Reports, it sounds like you're looking for some more flexibility in compiling reports? I'll be sure to pass this along to our Insights and Reporting teams who will keep the Roadmap section updated as they have more enhancements planned over time.

Thanks!

------------------------------
Bella Marino
Product Manager, Event Management
Cvent
------------------------------

Original Message:
Sent: 05-14-2024 15:10
From: Tiffany Robinson
Subject: Ask the Experts - Quarterly Product Update

Hello,

Can you provide any updates on the status of the improvements to the Media Library? This was on the Roadmap some time ago, but I haven't seen any updates in quite a while.

Second question - are the plans to allow custom reports as there used to be prior to Flex? Although there have been some improvements, not all offered reports fit each scenario. Having a custom report option would save so much time and make our sharing out so much more efficient.

Thank you!

------------------------------
Tiffany Robinson [Designation]
Meeting and Event Technologist
Pacific Life
------------------------------

Hi! 

I'm wondering if there is a plan to be able to make regsitrants into speakers within a specific event, rather than have to export then re-import their info. And as a corollary, it would be great if there was a short bio contact field - it could not only feed into the speaker profiles but also into the Attendee Hub attendee profiles. 

Cheers,

------------------------------
Beline Falzon
Event Planner
Stanford UniversityUnited States
------------------------------

Hi Beline,

As Speakers are in-fact attendees of an event, we are in the discovery stages of determining the best way to get them included in the event with minimal overhead by planners. Once this moves out of the discovery phase and onto a planned timeframe on the roadmap, we'll update the Product News Roadmap for Event Management with this information. 

https://release.cvent.com/eventmanagement/board 

Thank you so much for your question!

------------------------------
Bella Marino
Product Manager, Event Management
Cvent
------------------------------

Original Message:
Sent: 05-15-2024 11:37
From: Beline Falzon
Subject: Ask the Experts - Quarterly Product Update

Hi! 

I'm wondering if there is a plan to be able to make regsitrants into speakers within a specific event, rather than have to export then re-import their info. And as a corollary, it would be great if there was a short bio contact field - it could not only feed into the speaker profiles but also into the Attendee Hub attendee profiles. 

Cheers,

------------------------------
Beline Falzon
Event Planner
Stanford UniversityUnited States
------------------------------

Hi,

On the mobile app, is there a way to set the My Sessions tab to be the default tab, rather than All Sessions? A lot of people don't realize there is a second tab and they don't see their sessions.

------------------------------
Michelle Volonte
Event Coordinator
Merz North America, Inc.United States
------------------------------

Hi Michelle, thanks for joining today. This is actually how the app previously behaved. We received a lot of feedback from customers who wanted "All Sessions" to be the default but it sounds like how we had it originally defaulted to My Schedule is what you would prefer. This is good feedback to bring back to my team for us to consider making it an option since every event. 

------------------------------
Jason Lett
Product Manager
------------------------------

Original Message:
Sent: 05-15-2024 13:33
From: Michelle Volonte
Subject: Ask the Experts - Quarterly Product Update

Hi,

On the mobile app, is there a way to set the My Sessions tab to be the default tab, rather than All Sessions? A lot of people don't realize there is a second tab and they don't see their sessions.

------------------------------
Michelle Volonte
Event Coordinator
Merz North America, Inc.United States
------------------------------

Can you shed some light on future of flex?

------------------------------
Mary Ann Hall
Event Specialist
Federal Reserve System
------------------------------

Hi Mary,

I'm so excited that you're curious about event management features and enhancements that will be coming out over time. Please subscribe to updates via Product News, and review the "Roadmap" tab for what's coming in the future. 

https://release.cvent.com/eventmanagement 

Thanks!

------------------------------
Bella Marino
Product Manager, Event Management
Cvent
------------------------------

Original Message:
Sent: 05-17-2024 13:49
From: Mary Ann Hall
Subject: Ask the Experts - Quarterly Product Update

Can you shed some light on future of flex?

------------------------------
Mary Ann Hall
Event Specialist
Federal Reserve System
------------------------------

Can there be a better way to see what changes or updates have been made to an RFP? The current way is very confusing to both suppliers and planners.

------------------------------
Sara Ellerbroek
Assistant Director of Sales
JW Marriott Charlotte
------------------------------

Sara - I asked our product RFP expert Allie Hannesschlager and here's her response:    

This is a common piece of feedback and is absolutely on product developments roadmap as we design the future of RFPs and Proposals in the Cvent system. If there are any specific asks around how you'd like to be updated or which RFP details are most important for you to be updated on, please let us know using the Product Ideas section of the Community under "Participate" or provide the feedback directly to your account team! 

------------------------------
Amy Walsh
Senior Marketing Manager
Productive UtilizationUnited States
------------------------------

Original Message:
Sent: 05-17-2024 14:28
From: Sara Ellerbroek
Subject: Ask the Experts - Quarterly Product Update

Can there be a better way to see what changes or updates have been made to an RFP? The current way is very confusing to both suppliers and planners.

------------------------------
Sara Ellerbroek
Assistant Director of Sales
JW Marriott Charlotte
------------------------------

I love that the web designer has the ability to resize photos now. Do you think any further product updates will be made to allow additional photo editing within the Web Designer?

------------------------------
Katie Dreifus
Registration Manager
Dunaj Agency LLCUnited States
------------------------------

Katie,

I'm so happy to hear that the resizing has saved you time in building out your website. We're in discovery and aggregation for feedback and use cases to support further enhancements to the editor. When there are more changes to come, we'll be sure to update the roadmap.

Thanks!

------------------------------
Bella Marino
Product Manager, Event Management
Cvent
------------------------------

Original Message:
Sent: 05-17-2024 15:14
From: Katie Dreifus
Subject: Ask the Experts - Quarterly Product Update

I love that the web designer has the ability to resize photos now. Do you think any further product updates will be made to allow additional photo editing within the Web Designer?

------------------------------
Katie Dreifus
Registration Manager
Dunaj Agency LLCUnited States
------------------------------

What are the most important changes coming up soon?

------------------------------
Judy Smadu
Director
HelmsBriscoe - USA & CanadaUnited States
------------------------------

Hi Judy,

We have a ton of important and exciting things coming throughout the rest of the year! To review event management features and enhancements that will be coming out over time, please subscribe to updates via Product News, and review the "Roadmap" tab.

https://release.cvent.com/eventmanagement 

Thanks!

------------------------------
Bella Marino
Product Manager, Event Management
Cvent
------------------------------

Original Message:
Sent: 05-17-2024 15:46
From: Judy Smadu
Subject: Ask the Experts - Quarterly Product Update

What are the most important changes coming up soon?

------------------------------
Judy Smadu
Director
HelmsBriscoe - USA & CanadaUnited States
------------------------------

Am I missing something? Where's the link to sign up?

------------------------------
Mary Zampino, CSP, CSMP | Vice President – Content, Research & Analytics | SIG
mzampino@sig.org | LinkedIn: maryzampino
------------------------------

Hi Mary,

The session will be a live discussion here in the Open Forum. Our experts will respond to the questions we have received in this thread. 
Please feel free to ask your questions here now.

------------------------------
Megan Clark
Assistant Team Lead, Online Community Marketing
Cvent
------------------------------

Original Message:
Sent: 05-17-2024 15:58
From: Mary Zampino
Subject: Ask the Experts - Quarterly Product Update

Am I missing something? Where's the link to sign up?

------------------------------
Mary Zampino, CSP, CSMP | Vice President – Content, Research & Analytics | SIG
mzampino@sig.org | LinkedIn: maryzampino
------------------------------

Is there a plan to be able to turn registrants into speakers without having to copy over the info/make them an account-wide speaker? And also add a short bio as a contact field (that would feed also into the Attendee Hub profile)? 

------------------------------
Béline Falzon, CMP
Senior Event Planner
Stanford University
------------------------------

Hi Beline,

As Speakers are in-fact attendees of an event, we are in the discovery stages of determining the best way to get them included in the event with minimal overhead by planners. Once this moves out of the discovery phase and onto a planned timeframe on the roadmap, we'll update the Product News Roadmap for Event Management with this information. 

https://release.cvent.com/eventmanagement/board 

Thank you so much for your question!

------------------------------
Bella Marino
Product Manager, Event Management
Cvent
------------------------------

Original Message:
Sent: 05-20-2024 09:15
From: Beline Falzon
Subject: Ask the Experts - Quarterly Product Update

Is there a plan to be able to turn registrants into speakers without having to copy over the info/make them an account-wide speaker? And also add a short bio as a contact field (that would feed also into the Attendee Hub profile)? 

------------------------------
Béline Falzon, CMP
Senior Event Planner
Stanford University
------------------------------

Can you please create a data chart where we can overlay an Archived event's registration data on top of a Current Event? This used to be possible before Flex, and is a helpful way to track how this event compares to a previous event's registration trends.

------------------------------
Cate Liverman
Director- Constituent Relations
UVA Medical Alumni Association and Medical School FoundationUnited States
------------------------------

Cate,

Great feedback, thank you! I'll pass this along to our Insights discovery team. They're constantly reviewing the best way to view, analyze, and take action on the data that is most relevant when looking at an event or across events to gauge impact.

------------------------------
Bella Marino
Product Lead, Event Management
Cvent
------------------------------

Original Message:
Sent: 05-20-2024 09:45
From: Cate Liverman
Subject: Ask the Experts - Quarterly Product Update

Can you please create a data chart where we can overlay an Archived event's registration data on top of a Current Event? This used to be possible before Flex, and is a helpful way to track how this event compares to a previous event's registration trends.

------------------------------
Cate Liverman
Director- Constituent Relations
UVA Medical Alumni Association and Medical School FoundationUnited States
------------------------------

If something goes missing, do we have a mechanism to trace who modified or deleted it with a timestamp?

------------------------------
Maddy(Manmadharaj) Dhanapal
Management Consultant
AstraZenecaUnited States
------------------------------

Hi Maddy,

It definitely depends on what it is, but for auditing options in scenarios like this, I'd reach out to your account team to talk through what we can help you trace. Some can be seen through reporting, some more in depth are things we can help pull, it's all a matter of what you're looking for. 

Thanks!

------------------------------
Bella Marino
Product Manager, Event Management
Cvent
------------------------------

Original Message:
Sent: 05-20-2024 13:12
From: Maddy(Manmadharaj) Dhanapal
Subject: Ask the Experts - Quarterly Product Update

If something goes missing, do we have a mechanism to trace who modified or deleted it with a timestamp?

------------------------------
Maddy(Manmadharaj) Dhanapal
Management Consultant
AstraZenecaUnited States
------------------------------

Hi Maddy. Thanks for joining today. Internally our system does keep an audit history of most actions done within the product. Please reach out to your account or CS team and they can put in a request for us to investigate the information you need to figure out. 

------------------------------
Jason Lett
Product Manager
------------------------------

Original Message:
Sent: 05-20-2024 13:12
From: Maddy(Manmadharaj) Dhanapal
Subject: Ask the Experts - Quarterly Product Update

If something goes missing, do we have a mechanism to trace who modified or deleted it with a timestamp?

------------------------------
Maddy(Manmadharaj) Dhanapal
Management Consultant
AstraZenecaUnited States
------------------------------

Are there any new products that you will be rolling out?  What are these?

------------------------------
Irena Riagouzova
Area Director, Sales & Marketing
Hilton Garden Inn Denver/Cherry CreekUnited States
------------------------------

Hi Irena,

We have many enhancements that will be coming in the near term and later this year! To review features and enhancements that will be coming out over time, please subscribe to updates via Product News, and review the "Roadmap" tab.

https://release.cvent.com/eventmanagement 

Thanks!

------------------------------
Bella Marino
Product Manager, Event Management
Cvent
------------------------------

Original Message:
Sent: 05-20-2024 13:47
From: Irena Riagouzova
Subject: Ask the Experts - Quarterly Product Update

Are there any new products that you will be rolling out?  What are these?

------------------------------
Irena Riagouzova
Area Director, Sales & Marketing
Hilton Garden Inn Denver/Cherry CreekUnited States
------------------------------

Also, if you want to hear more about our product roadmap vision, you can tune into Cvent CONNECT 2024 and listen to our Event Marketing & Management Product Roadmap session on Tuesday, June 11 at 10am.  Register here

------------------------------
Amy Walsh
Senior Marketing Manager
Productive UtilizationUnited States
------------------------------

Original Message:
Sent: 05-20-2024 13:47
From: Irena Riagouzova
Subject: Ask the Experts - Quarterly Product Update

Are there any new products that you will be rolling out?  What are these?

------------------------------
Irena Riagouzova
Area Director, Sales & Marketing
Hilton Garden Inn Denver/Cherry CreekUnited States
------------------------------

Updated reports for the Exhibitor Portal reporting - has this been released? Specifically the appointment reports.

------------------------------
Jessica Nunnally
Marketing Specialist
Performance Foodservice
12500 W Creek Parkway
Richmond, VA 23238
------------------------------

Hi Jessica,

Look out for these updated reports slotted for release tomorrow!

------------------------------
Aditya Thawardas
Product Manager
Cvent Staff Community MemberUnited States
------------------------------

Original Message:
Sent: 05-21-2024 00:37
From: Jessica Nunnally
Subject: Ask the Experts - Quarterly Product Update

Updated reports for the Exhibitor Portal reporting - has this been released? Specifically the appointment reports.

------------------------------
Jessica Nunnally
Marketing Specialist
Performance Foodservice
12500 W Creek Parkway
Richmond, VA 23238
------------------------------

During the webinar, could you share some real-world use cases for how Cvent users can leverage the new features and functionalities mentioned in the Quarterly Product Update? This would help me understand how these features can be applied to my specific needs.

------------------------------
Mario Gutierrez
hybrid
VGA Forward Business SolutionsMexico
------------------------------

Hi Mario - Thanks for the feedback on our new format!  I love this idea & will take this back to our production team to try to work this into our future calls.

------------------------------
Amy Walsh
Senior Marketing Manager
Productive UtilizationUnited States
------------------------------

Original Message:
Sent: 05-21-2024 01:38
From: Mario Gutierrez
Subject: Ask the Experts - Quarterly Product Update

During the webinar, could you share some real-world use cases for how Cvent users can leverage the new features and functionalities mentioned in the Quarterly Product Update? This would help me understand how these features can be applied to my specific needs.

------------------------------
Mario Gutierrez
hybrid
VGA Forward Business SolutionsMexico
------------------------------

It would be super cool to have a "registration website" automatic update when we close registration! Ex. when registration deadline comes, the registration website can be updated with new information like "Registration now closed, contact us at---". Will something like this ever be implemented? 

------------------------------
Sierra Moore
Event Registration Coordinator
InformaTurkey
------------------------------

Sierra, 

I love that idea! We do have the ability to override current messaging that appears whenever events are closed to attendees in Language Management within events. However, a more direct productized solution to time-based/scheduled versions of the site based on statuses or dates is something we are reviewing in discovery. There are no current scheduled enhancements at this time, but if after our discovery period we are able to determine that solutioning in this space is the right next step, we'll update the Roadmap in the Product News area of the Community.

https://release.cvent.com/eventmanagement/board

Thanks!

------------------------------
Bella Marino
Product Manager, Event Management
Cvent
------------------------------

Original Message:
Sent: 05-21-2024 02:12
From: Sierra Moore
Subject: Ask the Experts - Quarterly Product Update

It would be super cool to have a "registration website" automatic update when we close registration! Ex. when registration deadline comes, the registration website can be updated with new information like "Registration now closed, contact us at---". Will something like this ever be implemented? 

------------------------------
Sierra Moore
Event Registration Coordinator
InformaTurkey
------------------------------

There seems to be an issue using Android for OnArrival in which it does not populate pre-event questions when checking someone in so mobile applications need to be run via Apple products to see the questions. Is there a timeline for fixing this issue, or a way to troubleshoot (aside from using Apple)? We didn't have access to the online version due to the licensing agreement.

------------------------------
Julie-Michelle Davis, CMP
Meetings Manager
Amex GBT - USA
Remote Location - Texas
------------------------------

Hi Julie,

Thanks for the feedback. While this is currently a limitation, we are looking at enhancements for check-in messges for both iOS and Android going into next year.

------------------------------
Aditya Thawardas
Product Manager
Cvent Staff Community MemberUnited States
------------------------------

Original Message:
Sent: 05-21-2024 09:03
From: Julie-Michelle Davis
Subject: Ask the Experts - Quarterly Product Update

There seems to be an issue using Android for OnArrival in which it does not populate pre-event questions when checking someone in so mobile applications need to be run via Apple products to see the questions. Is there a timeline for fixing this issue, or a way to troubleshoot (aside from using Apple)? We didn't have access to the online version due to the licensing agreement.

------------------------------
Julie-Michelle Davis, CMP
Meetings Manager
Amex GBT - USA
Remote Location - Texas
------------------------------

Hi there,

When uploading the template for sessions, there is not a column to upload registration type. Is there any plan to add registration type to the import template? When you have 200 sessions, clicking into each session and associating the appropriate registration types takes up a decent amount of time.

Thank you,

------------------------------
Madison Kennerly
BCD Meetings & Events
Web Developer
------------------------------

Madison,

Love this feedback! Currently our teams are reviewing something similar with regards to our Audience Segments which are groupings of attendees that can include the Registration Types. Once there is a time associated to development for that solution, we'll be sure to update the Roadmap tab of Product News.

Thanks!

------------------------------
Bella Marino
Product Manager, Event Management
Cvent
------------------------------

Original Message:
Sent: 05-21-2024 09:34
From: Madison Kennerly
Subject: Ask the Experts - Quarterly Product Update

Hi there,

When uploading the template for sessions, there is not a column to upload registration type. Is there any plan to add registration type to the import template? When you have 200 sessions, clicking into each session and associating the appropriate registration types takes up a decent amount of time.

Thank you,

------------------------------
Madison Kennerly
BCD Meetings & Events
Web Developer
------------------------------

Hi,

When uploading Notifications for the Attendee Hub, the template includes a column for 'Registration Types'. My Team & I have tried to upload the notifications with registration types and the file does not upload. I chatted/called support numerous times regarding this issue, and they were only able to upload the file without registration type, & then manually go into each notification for me and associate to the applicable registration types, which obviously leaves so much room for error as it becomes extremely manual. Can you shed some light on this process? Is there a way to successfully upload the file with registration types? I was told it was a Cvent Internal Issue.

Also, if we have multiple languages on the app, it would be helpful if the notifications could be translated within the Language Management for the Event app based off the language the attendee selects within the app. If we don't know their preferred language before hand, we would have to send numerous notifications (1 for each language) as the character count wouldn't allow for each language translation to fit within 1 notification. It doesn't make much sense to schedule say 3 notifications (1 for each language, English, Spanish, Portuguese, etc.

Thank you,

------------------------------
Madison Kennerly
BCD Meetings & Events
Web Developer
------------------------------

Hi Madison. Thanks for joining today's Ask the Experts session.

I'm sorry you've run into problems trying to import notifications with registration types. To get this to work, there's a couple of key pieces that need to be setup in the import file for it to work. 
1. The "Send To" column needs to have the value "People with the following registration types"
2. The "Registration Type Code" column needs to have the value of the reg type's code which appears in brackets [ ] in the list of registration types from the create notification form

As for multiple languages with notifications we don't have any near term plans to support notifications in language management. Please post in the Product Ideas section to get others to vote on this product enhancement for us to consider in the future.

https://community.cvent.com/ideas

Thanks

------------------------------
Jason Lett
Product Manager
------------------------------

Original Message:
Sent: 05-21-2024 09:44
From: Madison Kennerly
Subject: Ask the Experts - Quarterly Product Update

Hi,

When uploading Notifications for the Attendee Hub, the template includes a column for 'Registration Types'. My Team & I have tried to upload the notifications with registration types and the file does not upload. I chatted/called support numerous times regarding this issue, and they were only able to upload the file without registration type, & then manually go into each notification for me and associate to the applicable registration types, which obviously leaves so much room for error as it becomes extremely manual. Can you shed some light on this process? Is there a way to successfully upload the file with registration types? I was told it was a Cvent Internal Issue.

Also, if we have multiple languages on the app, it would be helpful if the notifications could be translated within the Language Management for the Event app based off the language the attendee selects within the app. If we don't know their preferred language before hand, we would have to send numerous notifications (1 for each language) as the character count wouldn't allow for each language translation to fit within 1 notification. It doesn't make much sense to schedule say 3 notifications (1 for each language, English, Spanish, Portuguese, etc.

Thank you,

------------------------------
Madison Kennerly
BCD Meetings & Events
Web Developer
------------------------------

On last week's quarterly Product News update webinar there were a several questions about our integrations.  We did our best to answer those questions with the product team on the call, but with such a broad portfolio of products, we won't always have every expert on the quarterly call.  So we're going to revisit some of those questions below as our experts are available now!  

Several questions were asked about out Microsoft Teams integrations.....I'll let the team take it from here....

------------------------------
Amy Walsh
Senior Marketing Manager
Productive UtilizationUnited States
------------------------------

Thanks Amy! 

We received several questions around our Microsoft Teams release, so I thought I'd consolidate them into a single post:

Q: Can you reiterate the update between MS Teams and Cvent?

A: Our legacy MS Teams connector was modernized and is more self-service (previous version required more setup from the Cvent team). Functionality, it is the same functionality as before, just on newer integrations infrastructure. 

Q: Does the new Teams integration allow you to create meetings for each session?

A: Yes; you can create a meeting for the entire event, and/or you can create meetings for each session. https://support.cvent.com/s/communityarticle/Microsoft-Teams-Quick-Start-Guide

Q: Does the Teams integration create Teams Webinars and/or Town Halls? 

A: The integration creates Teams Webinars. Town Halls is not supported yet, as Microsoft as there are no APIs yet. Once added by Microsoft, we'll investigate adding support for Town Halls.

Q: If you are using Teams integration with the Cvent Salesforce App, will those MS Teams also get synced to Salesforce?

A: I hope I understand the question correctly, but I believe you're asking either: 1) will the individual teams join links be stored in Salesforce with the Attendee? or 2) Will the Teams meeting be stored somewhere as an activity, etc...? If that is the question, we do not sync the Teams information to Salesforce using the Cvent Salesforce App. What can be tracked is the Attendees registration and/or attendance to events/sessions that may have a Teams Meeting associated to them. If you simply want to know if an event is or is not integrated with Teams, you could map that event custom field that controls whether the integration is enabled or not. This would then show that Yes/No value in the Event custom object in Salesforce.

Q: For Teams integration, does an attendee join through a Teams link or a Cvent link?

A: Teams integration does sync the personalized link back to Cvent, however, for attendee-facing purposes, the link is stored/shown as a Cvent link, typically used behind a join button from an email and/or attendee hub, calendar invite, etc...

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Ryan Costa
Product Lead
Cvent
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Original Message:
Sent: 05-21-2024 10:19
From: Amy Walsh
Subject: Ask the Experts - Quarterly Product Update

On last week's quarterly Product News update webinar there were a several questions about our integrations.  We did our best to answer those questions with the product team on the call, but with such a broad portfolio of products, we won't always have every expert on the quarterly call.  So we're going to revisit some of those questions below as our experts are available now!  

Several questions were asked about out Microsoft Teams integrations.....I'll let the team take it from here....

------------------------------
Amy Walsh
Senior Marketing Manager
Productive UtilizationUnited States
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There was also a question around the Cvent Salesforce App: For the Cvent Salesforce App matching, if someone opts-out in Cvent, will it map over to the contact record in Salesforce as well?

A: Yes. You can choose to map Cvent's opt-out field to any compatible Salesforce contact/lead field. For whatever reason, if that field changes in Cvent's address book (multiple email invite bounces, planner change, etc...), we will update the mapped Salesforce field on the next scheduled sync.

To note, you can also sync the data from a Salesforce contact/lead to a Cvent contact record, too. 

We understand email opt-out and other privacy/spam concerns are top of mind for customers, so we strive to provide tools/features that allow you to adhere to your definition of compliance with these rules and regulations.

------------------------------
Ryan Costa
Product Lead
Cvent
------------------------------

Original Message:
Sent: 05-21-2024 10:19
From: Amy Walsh
Subject: Ask the Experts - Quarterly Product Update

On last week's quarterly Product News update webinar there were a several questions about our integrations.  We did our best to answer those questions with the product team on the call, but with such a broad portfolio of products, we won't always have every expert on the quarterly call.  So we're going to revisit some of those questions below as our experts are available now!  

Several questions were asked about out Microsoft Teams integrations.....I'll let the team take it from here....

------------------------------
Amy Walsh
Senior Marketing Manager
Productive UtilizationUnited States
------------------------------

Thanks for your questions today  and for the Product Development experts who made the time to help answer them.  We'll close this discussion thread but if you have additional questions, you can always ask them in the Community open forum.

Also, remember to stay current on product release updates and roadmap work you should:

  1)  Subscribe or visit Product News here   AND

 2) Attend Cvent CONNECT 2024 (in-person or virtually) and mark your calendar for the Event Marketing & Management Product Roadmap session on Tuesday, June 11 at 10am ET.  Register here

We hope you'll join us next quarter -- likely in August -- for our next Product News update webinar & Ask The Experts session!

------------------------------
Amy Walsh
Senior Marketing Manager
Productive UtilizationUnited States
------------------------------