Open Forum

 View Only

  • 1.  Autofill from Browser

    Posted 10-19-2023 14:43

    We've been experiencing an issue with a number of registrants having an incorrect phone number autofill the mobile phone field with info from their browser.  The phone number is a number that's already saved in their browser (spouse or child's number, etc) but they don't realize it's incorrect until they catch the error in their confirmation email, or we try to get in touch with them and get the wrong perosn.  Has anyone experienced this and have any recommendations?  


    #Registration

    ------------------------------
    Ryan Becker
    Manager, Event Technology
    The Westfield GroupUnited States
    ------------------------------


  • 2.  RE: Autofill from Browser

    Posted 10-19-2023 15:02

    Are you using a public or a private site? If public, there is an option to not "Autofill" the registrants information in each path. 

    We had this issue in the past as well and decided to turn it off not only to prevent errors but for privacy reasons as well, screenshot below on how to turn it off:


    Hope this helps! 



    ------------------------------
    Lynn Kijowski
    Sr. Mgr., Event Operations
    IEEE
    ------------------------------



  • 3.  RE: Autofill from Browser

    Posted 10-19-2023 15:08

    Thank you, we use private sites.



    ------------------------------
    Ryan Becker
    Manager, Event Technology
    The Westfield GroupUnited States
    ------------------------------

    Original Message


Related Content