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  • 1.  Can you change the mobile phone flag icon to automatically be a certain country?

    Posted 01-22-2026 23:20

    Looking to make the little flag icon, when entering your phone number during registration, automatically be a certain country. 


    #Registration

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    Kat Cooper
    Sr Meeting Planner
    ZS Associates, Inc.United States
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  • 2.  RE: Can you change the mobile phone flag icon to automatically be a certain country?
    Best Answer

    Posted 01-26-2026 15:53

    Hi Kat,

    At the moment, the mobile number field's default country is controlled by the system and can't be manually set to a specific country by planners. Today, the behavior is:

    • The default country/flag is based on the event's locale (and in some cases, the attendee's device), not a per‑event setting.

    • When attendees start typing their number, the system updates the flag based on the digits they enter, or they can pick their country from the dropdown, which will then populate the correct country code.

    Product has confirmed that giving planners the ability to choose a default country (for example, always defaulting to +1 for US events) is on the roadmap, but it hasn't been released yet.

    In the meantime, the best workaround is to:

    • Set the event locale to your primary country where possible, and

    • Add clear help text next to the mobile field (e.g., "Please begin your mobile number with +[country code]") to guide attendees.

    Hope this helps!

    Julianna 



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    Julianna Hampshire
    Lead Customer Success Advisor
    SalesforceGenericAccountUnited States
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  • 3.  RE: Can you change the mobile phone flag icon to automatically be a certain country?

    Posted 28 days ago

    Hi Julianna,
    I want to point out that the locale is still not being picked up, nor is the location of the attendee, with this widget in a multi-lingual setting. We have our event to be in both english and french, and when the registrant selects french it shows the country code for france. Our client is based in Montreal. Can you let me know if there is an update for this coming soon, or if this is a glitch?
    Thanks!



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    Sianya Espinoza
    Event & Registration Specialist
    Premio GroupUnited States
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  • 4.  RE: Can you change the mobile phone flag icon to automatically be a certain country?

    Posted 28 days ago

    Hi there,

    I recommend opening a case with our Customer Care team so that they can confirm based on your event settings if this is intended behavior or if it requires further troubleshooting.

    Thanks!
    Julianna



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    Julianna Hampshire
    Lead Customer Success Advisor
    SalesforceGenericAccountUnited States
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