Open Forum

Is there a way to disable the policing of formatting for phone numbers in registration forms, particularly for the inclusion of country codes?

We'll commonly run registration for events in non-local countries, but where it's expected that registrants will all be from the local country. Given that they are local, it is not intuitive for them to include the country code when submitting a registration form, but the Cvent form pops up a warning when it is omitted or not in the expected format. Can the validating of phone number fields be disabled, so that it accepts whatever format a user submits?

Hi Simon,

We do have this item on the roadmap that might help. It is currently in development and makes some enhancements to the mobile number field in registration. Enhanced Mobile Number Field in Registration

If interested, I would recommend subscribing to the product update via that link and then you will be notified when it is released. 

Is there a way to disable the policing of formatting for phone numbers in registration forms, particularly for the inclusion of country codes?

We'll commonly run registration for events in non-local countries, but where it's expected that registrants will all be from the local country. Given that they are local, it is not intuitive for them to include the country code when submitting a registration form, but the Cvent form pops up a warning when it is omitted or not in the expected format. Can the validating of phone number fields be disabled, so that it accepts whatever format a user submits?

Thanks! From reading the notes, I'm assuming that this feature might not work if we aren't using the Cvent-standard "Country" field, as that's being used to populate the phone country code?

Unfortunately we need to use a custom Country picklist in order to match the list that's used in our Marketo and Salesforce instances.

Hi Simon,

We do have this item on the roadmap that might help. It is currently in development and makes some enhancements to the mobile number field in registration. Enhanced Mobile Number Field in Registration

If interested, I would recommend subscribing to the product update via that link and then you will be notified when it is released. 

Is there a way to disable the policing of formatting for phone numbers in registration forms, particularly for the inclusion of country codes?

We'll commonly run registration for events in non-local countries, but where it's expected that registrants will all be from the local country. Given that they are local, it is not intuitive for them to include the country code when submitting a registration form, but the Cvent form pops up a warning when it is omitted or not in the expected format. Can the validating of phone number fields be disabled, so that it accepts whatever format a user submits?