Open Forum

Why isn't the mobile phone field in phone number format? Or am I missing the place where I can control that?

#MeetingsManagement

------------------------------
Jennie Hynson
Covington Meetings & Events
------------------------------

I haven't seen a way to for mobile numbers to be formatted in a particular way.

I end up exporting the phone number, formatting the way I want to importing back.

I do see that you can have a text question, answer format: Phone Number.

------------------------------
Steven Schlossman
Jack of all trades. Master of none.
BMW Car Club of America
------------------------------

I believe the reason they haven't enforced formatting on the phone number fields is in case of international numbers? But as Steven noted, you can do a custom phone number field from the text question if you know you won't have any.

------------------------------
Tori Martinez
Event Technology Specialist
Direct Travel
United States
------------------------------

We ran into this issue for a virtual event this week.  We asked for the mobile number in registration so the 6-digit registration code could be texted to them to access the attendee hub.  Many in Europe did not include their country code which caused some access issues.  

------------------------------
Renee Corley
Strategic Program Manager - Marketing Events
Micro FocusUnited States
------------------------------

It looks like the mobile phone field isn't automatically formatted in phone number format. Depending on the platform you're using, there may be a setting or a field type that you need to enable or configure to display the phone numbers correctly.

If you're working with Cvent or a similar platform, you can typically adjust the field settings under the form or registration setup section. You may want to check if there's an option to specify the field as a "phone number" type, which will automatically format the input.

------------------------------
Aryan Khan
SalesforceGenericAccountUnited States
------------------------------