Hi Rosa,
We are not able to change registration types when attendees are in Pending Approval. You will need to accept the attendee first and then change their registration type by following the steps that Michele listed out above.
Thank you!
------------------------------
Erica Kennedy
Senior Client Success Manager
------------------------------
Original Message:
Sent: 12-19-2023 09:55
From: Rosa Rudd
Subject: Changing Registration Type from Dr. to Employee
Thanks, Michele. Because he is in pending approval status I don't have the option to select the switch registration. Is there another way to do it if the participant is pending?
Thank you in advance
Rosa Rudd | Medical Education Events Operations Specialist
Rosa.Rudd@smith-nephew.com
Mobile: +1.203.293.5346
www.smith-nephew.com
Original Message:
Sent: 12/19/2023 8:48:00 AM
From: Michele Runge
Subject: RE: Changing Registration Type from Dr. to Employee
When you look at your Attendee list, or if you have searched for a specific person, there is a dropdown arrow to the right of their name. In that menu you can Switch Registration Types. Once you select the new Registration Type, it will also give you a list of areas where changes may need to be made (manually) within the existing registration path.
------------------------------
Michele Runge
Program Manager, Housing
HPN GlobalUnited States
Original Message:
Sent: 12-18-2023 14:32
From: Rosa Rudd
Subject: Changing Registration Type from Dr. to Employee
Good afternoon.
My question is I have an employee who has registered as an HCP. I need to change him to a S+N employee. Can you give me some direction on how to make the change?
#Registration
------------------------------
Rosa Rudd
Events Planner
Smith & Nephew, Inc.United States
------------------------------