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Clarification on Payment During "Pending Approval" and Refund For "Denied" Stage

  • 1.  Clarification on Payment During "Pending Approval" and Refund For "Denied" Stage

    Posted 09-06-2025 01:16

    Hello, 

    We are reaching out regarding a payment issue observed in our recent conference registration.

    Many attendees have reported that their payment was already processed, even though their status in CVENT showed as "pending approval", while their registrations were denied at the end.

    Could you please clarify what happens when a payment is automatically processed while still in the "pending approval" stage? The website is saying the payment will not be processed, but some of the denied attendees are sending their payment receipts.

    We would like to understand whether any actions are required on our side to ensure proper potential refunds.

    For reference, one of the affected attendees (paid during 'pending approval' yet denied) is:
    Confirmation ID: HWNBPMKDMVR

    Thank you very much for your assistance, and we look forward to your advice.

    Best regards,


    #CventPayments

    ------------------------------
    Jiwan Kim
    Postdoctoral Researcher
    Association for Computing MachineryUnited States
    ------------------------------


  • 2.  RE: Clarification on Payment During "Pending Approval" and Refund For "Denied" Stage

    Posted 09-08-2025 13:50

    Hi Jiwan,

    This helps explain how it works - When is an invitee's credit card charged if Registration Approval is enabled?

    If you have questions about specific attendee's payments within your event, I would recommend reaching out to our eCommerce team directly to discuss further: Cvent Support Hours and Toll-Free Numbers



    ------------------------------
    Julia Plymack
    Senior Customer Success Manager
    Cvent
    ------------------------------

    Original Message


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