Open Forum

I am trying to edit a survey that I created 1 week ago. I am able to publish the changes to the survey designer, and they are reflected in the previews. The changes are not reflected on the site link. Is there a way to update the survey link, or do I need to create a new survey?

#Surveys

------------------------------
Victoria Wehrman
Conference Services Specialist
National Research CorporationUnited States
------------------------------

Hi Victoria,

You do not need to create a new survey. As long as you have published the changes (not just saved) within the survey designer, those changes will also push through to the active survey weblink as well. Are you still experiencing this issue? 

------------------------------
Julia Plymack
Senior Customer Success Manager
Cvent
------------------------------

Hi Julia!

Thank you for getting back to me. I am unfortunately still having this problem That is my understanding of how the surveys should work, but the changes are not being reflected in the link after being published. 

Thanks,

Victoria

------------------------------
Victoria Wehrman
Conference Services Specialist
National Research CorporationUnited States
------------------------------

Original Message:
Sent: 12-13-2024 09:39
From: Julia Plymack
Subject: Editing a survey

Hi Victoria,

You do not need to create a new survey. As long as you have published the changes (not just saved) within the survey designer, those changes will also push through to the active survey weblink as well. Are you still experiencing this issue? 

------------------------------
Julia Plymack
Senior Customer Success Manager
Cvent
------------------------------

Hi Victoria,

Can you please contact our Cvent Support team (either by chatting with them, opening a case or giving them a call directly) and they will be able to log into your account, get the specific survey details/example from you, and help you troubleshoot this live to see what may be going on. Cvent Support Hours and Toll-Free Numbers

------------------------------
Julia Plymack
Senior Customer Success Manager
Cvent
------------------------------

Original Message:
Sent: 12-13-2024 14:37
From: Victoria Wehrman
Subject: Editing a survey

Hi Julia!

Thank you for getting back to me. I am unfortunately still having this problem That is my understanding of how the surveys should work, but the changes are not being reflected in the link after being published. 

Thanks,

Victoria

------------------------------
Victoria Wehrman
Conference Services Specialist
National Research CorporationUnited States
------------------------------


Original Message:
Sent: 12-13-2024 09:39
From: Julia Plymack
Subject: Editing a survey

Hi Victoria,

You do not need to create a new survey. As long as you have published the changes (not just saved) within the survey designer, those changes will also push through to the active survey weblink as well. Are you still experiencing this issue? 

------------------------------
Julia Plymack
Senior Customer Success Manager
Cvent