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  • 1.  πŸ“’ Getting the Most out of Valerie, our AI Chatbot πŸ€–

    Posted 08-07-2024 06:33

    Have you met Valerie, the new AI chatbot in the Cvent Community? She's here to make your experience even better! Here are a few tips on how to make the most of Valerie's capabilities:

    1️⃣ Navigation Assistance: Valerie is designed to help you navigate community and find the necessary resources. If you're unsure where to start, ask Valerie for guidance, and she'll point you in the right direction.

    2️⃣ Product-Specific Support: Valerie is a conversational decision tree who can provide tailored support based on your specific product-related challenges. Describe your issue or question, and Valerie will guide you to the most relevant resources to help you find a solution.

    3️⃣ Virtual Assistant Features: Similar to other technology company chatbots, Valerie can assist you as a virtual assistant. Feel free to ask her general questions about Cvent Community, such as how to update your profile, how to access certain features, or any other inquiries you may have.

    4️⃣ Engagement and Feedback: We value your thoughts and feedback on Valerie's performance. If you have any suggestions or encounter any issues while using the chatbot, please leave a comment below the announcement. Your input will help us improve Valerie's functionality and make her even smarter and more intuitive.

    So, why wait? Take Valerie for a test drive today! You can find her conveniently located in the lower right corner of the Cvent Community. Look for the chat icon and start a conversation with Valerie to experience the benefits of this helpful AI assistant.

    Remember, Valerie is here to assist you 24/7, making your journey through the Cvent Community smoother and more efficient. With Valerie's continuous support, enjoy exploring the resources and engaging with other community members!

    Questions for you: 

    • Have you used Valerie yet? Share your experience

    #CventTip


    #CommunityHow-to

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    Megha Jetley
    Manager, Customer Marketing
    Cvent Marketing Department
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  • 2.  RE: πŸ“’ Getting the Most out of Valerie, our AI Chatbot πŸ€–

    Posted 08-07-2024 07:03

    How can we turn off the chatbot from dinging constantly while I'm in the open forum? It is very disruptive to those around me. Thanks!



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    Laurie Samuels [Designation]
    American United Life Insurance Company, Inc.
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  • 3.  RE: πŸ“’ Getting the Most out of Valerie, our AI Chatbot πŸ€–

    Posted 08-09-2024 13:12

    I did test out Valarie today.

    I knew the answer and wanted to test it out. With 6 very long explanation which could be causing the issue, Valarie's 5th answer was the issue I was having. But Valarie's first answer of clearing the cache is what I tell my account users so I liked having that as an option/fix.



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    James Rose | Senior Web Developer and Platform/Product Manager
    Digital Infrastructure
    Office of University Development | University of Michigan
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  • 4.  RE: πŸ“’ Getting the Most out of Valerie, our AI Chatbot πŸ€–

    Posted 08-11-2024 13:28
    • Have you used Valerie yet? I haven't, but I look forward to trying it!


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    Cate Liverman
    Director of Constituent Relations
    UVA Medical Alumni Association and Medical School FoundationUnited States
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  • 5.  RE: πŸ“’ Getting the Most out of Valerie, our AI Chatbot πŸ€–

    Posted 08-12-2024 15:45
    • Have you used Valerie yet? I think my question was too specific, so I didn't get results. I agree that I would like the option to disable Valerie's sound. thanks!


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    Hallie Loeb
    Program Manager, Events & Experiences
    CDW USA
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  • 6.  RE: πŸ“’ Getting the Most out of Valerie, our AI Chatbot πŸ€–

    Posted 08-13-2024 09:03

    I haven't used it yet, but looking forward to it when I need help!



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    Lori Wildman
    Marketing Director
    lwildman@dmainc.com
    DuCharme, McMillen & Associates, Inc.United States
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  • 7.  RE: πŸ“’ Getting the Most out of Valerie, our AI Chatbot πŸ€–

    Posted 08-23-2024 10:13

    I tried Valerie out the other day when I was having trouble finding the setting I was looking for in my Admin account.  She wasn't able to help me, but I REALLY appreciated that she transferred the chat to a human support agent, who was able to review the chat history and see what my problem was without my having to restart the support process.  (And I did feel better about not being able to find the setting when it took the support agent over 30 minutes to find it!)



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    Jess Olcott
    Training Program Coordinator
    ETC, Inc.
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  • 8.  RE: πŸ“’ Getting the Most out of Valerie, our AI Chatbot πŸ€–

    Posted 08-28-2024 12:10

    I havent but will have to give it a try. It just keeps saying loading for now so might be having some network issues.



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    rachel
    NJ
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  • 9.  RE: πŸ“’ Getting the Most out of Valerie, our AI Chatbot πŸ€–

    Posted 08-29-2024 09:10

    I have not tried it out yet but with a conference coming up, I will try that support option first. 



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    Erica Lovercamp
    coordinator
    Curators of the University of MissouriUnited States
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  • 10.  RE: πŸ“’ Getting the Most out of Valerie, our AI Chatbot πŸ€–

    Posted 08-30-2024 10:26
    • Have you used Valerie yet? Share your experience - It seems less efficient than using the search bar, but a bit more thorough in response (I don't have to filter through thousands of results).  For now, it feels a bit more cumbersome than using the search bar.


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    Julie-Michelle Davis, CMP
    Meetings Manager
    Amex GBT - USA
    Remote Location - Texas
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