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I am having trouble locating where to edit the colors in this error message in my event. In the theme, the header background is blue and text is white. Are these colors in the image of the error message tied to the theme? The blue is very hard to see on the green and I want to change it.

#ManagingEvents

This existing question gives steps for updating that area in the answer!

https://community.cvent.com/discussion/how-to-change-pop-up-color-text-box-field-and-color-on-enter-your-confirmation-number

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Alexis Terzo
Manager of Investor Relations
Farallon Capital

Original Message:
Sent: 08-27-2025 10:17
From: Elizabeth Dang
Subject: How to edit error message popups? Such as the "Looks like you're offline"

I am having trouble locating where to edit the colors in this error message in my event. In the theme, the header background is blue and text is white. Are these colors in the image of the error message tied to the theme? The blue is very hard to see on the green and I want to change it.

#ManagingEvents

Hi Alexis, thanks for sharing this link.

That question's answers only addresses the background of the popup from my question. My current settings for background are white, with popup headers blue, and header text white. The issue with the popup in the screenshot I sent is that the header is green and the header text is blue. 

Original Message:
Sent: 08-28-2025 07:55
From: Alexis Terzo
Subject: How to edit error message popups? Such as the "Looks like you're offline"

This existing question gives steps for updating that area in the answer!

https://community.cvent.com/discussion/how-to-change-pop-up-color-text-box-field-and-color-on-enter-your-confirmation-number

------------------------------
Alexis Terzo
Manager of Investor Relations
Farallon Capital

Original Message:
Sent: 08-27-2025 10:17
From: Elizabeth Dang
Subject: How to edit error message popups? Such as the "Looks like you're offline"

I am having trouble locating where to edit the colors in this error message in my event. In the theme, the header background is blue and text is white. Are these colors in the image of the error message tied to the theme? The blue is very hard to see on the green and I want to change it.

#ManagingEvents

Hi Alexis, thanks for sharing this link.

That question's answers only addresses the background of the popup from my question. My current settings for background are white, with popup headers blue, and header text white. The issue with the popup in the screenshot I sent is that the header is green and the header text is blue. 

Original Message:
Sent: 08-28-2025 07:55
From: Alexis Terzo
Subject: How to edit error message popups? Such as the "Looks like you're offline"

This existing question gives steps for updating that area in the answer!

https://community.cvent.com/discussion/how-to-change-pop-up-color-text-box-field-and-color-on-enter-your-confirmation-number

------------------------------
Alexis Terzo
Manager of Investor Relations
Farallon Capital

Original Message:
Sent: 08-27-2025 10:17
From: Elizabeth Dang
Subject: How to edit error message popups? Such as the "Looks like you're offline"

I am having trouble locating where to edit the colors in this error message in my event. In the theme, the header background is blue and text is white. Are these colors in the image of the error message tied to the theme? The blue is very hard to see on the green and I want to change it.

#ManagingEvents

I am having trouble locating where to edit the colors in this error message in my event. In the theme, the header background is blue and text is white. Are these colors in the image of the error message tied to the theme? The blue is very hard to see on the green and I want to change it.

#ManagingEvents

This link may help. Some of the theme colors are hard-coded to pop-up boxes, so the only way to change them is to change the theme color associated with it. https://support.cvent.com/s/communityarticle/Flex-s-Theme-Color-Defaults?is_article=true&lang=en_US&searchFor=what%20theme%20colors%20are%20tied%20to%20which%20pop%20up%20boxes

I am having trouble locating where to edit the colors in this error message in my event. In the theme, the header background is blue and text is white. Are these colors in the image of the error message tied to the theme? The blue is very hard to see on the green and I want to change it.

#ManagingEvents

Hi Denise, thanks for sending the link.

For some reason, the color order in our theme still doesn't match that error message popup. I have attached: picture of color order showing up when looking at theme options, the actual color order, and the pop-up message theme. 

This link may help. Some of the theme colors are hard-coded to pop-up boxes, so the only way to change them is to change the theme color associated with it. https://support.cvent.com/s/communityarticle/Flex-s-Theme-Color-Defaults?is_article=true&lang=en_US&searchFor=what%20theme%20colors%20are%20tied%20to%20which%20pop%20up%20boxes

I am having trouble locating where to edit the colors in this error message in my event. In the theme, the header background is blue and text is white. Are these colors in the image of the error message tied to the theme? The blue is very hard to see on the green and I want to change it.

#ManagingEvents