Open Forum

Hello,

Does anyone know how to disable the cancellation option for individuals that are registered for an event? I prefer that they reach out to us instead of cancelling their own registration online. 

#Events+

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Karina Sandoval
Membership Manager
Transportation Intermediaries AssociationUnited States
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Hello, 

I believe we completely removed the button (Widget) off the confirmation page and confirmation email that show up after the attendee registers. We also disabled the page in the registration process so that they aren't able to get there accidently. I hope that helps. 

Thanks, 

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Francis Byington
Event Coordinator
Business Development Resources IncUnited States
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Hello, in addition to what Francis said, we added a clause indicating "no refunds on cancellations, substitutions are encouraged." The cancellation button/widget automatically is on by default, therefore each time you create an event/registration page, you will need to delete/remove it. 

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Karen Francis [Designation]
Convention Director
Gulf Publishing
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Thank you both for your response. Karen, how or where do i go to remove or delete the cancellation button/widget?

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Karina Sandoval
Membership Manager
Transportation Intermediaries AssociationUnited States
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Original Message:
Sent: 08-01-2024 17:03
From: Karen Francis
Subject: How to prevent registrants to cancelling their own registration online

Hello, in addition to what Francis said, we added a clause indicating "no refunds on cancellations, substitutions are encouraged." The cancellation button/widget automatically is on by default, therefore each time you create an event/registration page, you will need to delete/remove it. 

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Karen Francis [Designation]
Convention Director
Gulf Publishing
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Hi Karina,

This will walk you through the process How do I prevent people from cancelling their registration?

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Julia Plymack
Senior Customer Success Manager
Cvent
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Original Message:
Sent: 08-02-2024 11:09
From: Karina Sandoval
Subject: How to prevent registrants to cancelling their own registration online

Thank you both for your response. Karen, how or where do i go to remove or delete the cancellation button/widget?

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Karina Sandoval
Membership Manager
Transportation Intermediaries AssociationUnited States
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Original Message:
Sent: 08-01-2024 17:03
From: Karen Francis
Subject: How to prevent registrants to cancelling their own registration online

Hello, in addition to what Francis said, we added a clause indicating "no refunds on cancellations, substitutions are encouraged." The cancellation button/widget automatically is on by default, therefore each time you create an event/registration page, you will need to delete/remove it. 

------------------------------
Karen Francis [Designation]
Convention Director
Gulf Publishing