Hi Maddie,
Thank you for your question! It depends where virtual is being pre-selected, as it could be based off of admission item availability or you were pre-assigned at the registration type level. If you want to walk through this with someone, I would recommend calling into our Customer Care team at 866-318-4357, Option 1. They can log into your account with you to see exactly what is happening.
Thank you!
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Erica Wise
Senior Client Success Manager
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Original Message:
Sent: 11-16-2022 12:22
From: Maddie Beatson
Subject: Hybrid registration path
Hi! Does anyone know why when I register for my hybrid event why virtual is being pre-selected?
#EventApp-Building/managing
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Maddie Beatson
Ares Management LLCUnited States
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