Hi Rachel,
When clicking on add calendar from the My Schedule on the all days tab, all of the different sessions do download to your calendar, not just one. I just tested this out in several different events and that is the current functionality. I would recommend that he try again/ensure that is pop up blocker is off so he is able to download the .ics file successfully. If he is still experiencing issues, I would recommend that you open a case with our Customer Care team and they can help troubleshoot/escalate further.
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Julia Plymack
Senior Client Success Manager
Cvent
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Original Message:
Sent: 02-21-2024 19:07
From: Rachel Matheus
Subject: iCal Feature
He did have his sessions listed in My Schedule, but when downloading only one session downloaded.
Here is a screenshot he shared on 2/13/24, that shows a tab for every day, so he had at minimum 3 sessions in My Schedule. I have test it and if you do not have any sessions added to My Schedule for a day, that day does not appear on My Schedule tab.
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Rachel Matheus
Product Manager
The Church of Jesus Christ of Latter-day Saints, a Utah corporation soleUnited States
Original Message:
Sent: 02-21-2024 14:19
From: Julia Plymack
Subject: iCal Feature
Hi Rachel,
Are you using the Attendee Hub website or app or both? Within Attendee Hub website, if you are on the All Sessions/Session List, you will have to click into each session you are trying to add to you calendar and click on the individual add to calendar link within each session. However, if you navigate to "My Schedule" they will see the overall "download calendar" option at the top that will download all sessions that are on their personal schedule to their calendar at once.
This functionality does not exist for the Event App yet.
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Julia Plymack
Senior Client Success Manager
Cvent
Original Message:
Sent: 02-21-2024 12:16
From: Rachel Matheus
Subject: iCal Feature
I am trying to help one of our attendees, she has built out her schedule for our event, and wants to add the sessions she has chosen to her calendar. She downloaded her calendar via but only one session is reaching her calendar and the others are not? Anyone know how I can help her?
#AttendeeHub
#EventApp
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Rachel Matheus
Product Manager
The Church of Jesus Christ of Latter-day Saints, a Utah corporation soleUnited States
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