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Internal Note Disappearing - Anyone else having this issue all of a sudden?

  • 1.  Internal Note Disappearing - Anyone else having this issue all of a sudden?

    Posted 06-09-2023 10:22

    If you have an internal note for someone then make any updates to registration, the internal note disappears?  Has anyone else experienced this or noticed?


    #Registration

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    Lauren Forbes
    Senior Manager, Registration and Program Development
    The Lane GroupUnited States
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  • 2.  RE: Internal Note Disappearing - Anyone else having this issue all of a sudden?

    Posted 06-13-2023 10:08

    I haven't had this issue, but I'm not clear on if you are referring to changing the individual's registration or the registration path. I would think it shouldn't matter either way, but I have limited experience with internal notes, too. 



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    Tori Martinez
    Event Technology Specialist
    Direct Travel
    United States
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    Original Message


  • 3.  RE: Internal Note Disappearing - Anyone else having this issue all of a sudden?

    Posted 06-15-2023 09:53

    We have this issue as well - and it's really impacting us as we use internal information fields a lot in event reporting.  We've contacted support prevously - and no one let us know this was a known issue without a resolution date.  it would be really helpful if there was somewhere to see "known issues" and updates.



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    Heather Payne
    Director, Conference & Event Marketing
    RBC Dominion Securities, Inc.Canada
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    Original Message


  • 4.  RE: Internal Note Disappearing - Anyone else having this issue all of a sudden?

    Posted 06-13-2023 14:18

    Yes.  This just started happening recently.



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    Jeanette Narvaez
    Director Operations and Research Dissemination Create
    College BoardUnited States
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    Original Message


  • 5.  RE: Internal Note Disappearing - Anyone else having this issue all of a sudden?

    Posted 06-14-2023 08:04

    I haven't had an internal note to know whether that is happening or not. Cvent has tech support - open a ticket and see if they can help you figure out why that is happening. 



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    Lori Wildman
    Marketing Director
    DuCharme, McMillen & Associates, Inc.United States
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    Original Message


  • 6.  RE: Internal Note Disappearing - Anyone else having this issue all of a sudden?

    Posted 06-15-2023 08:16

    I have not had that issue.



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    Mary Ann Hall
    Event Specialist
    Federal Reserve System
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    Original Message


  • 7.  RE: Internal Note Disappearing - Anyone else having this issue all of a sudden?

    Posted 06-15-2023 09:04
    Edited by Daniel Marotta 07-31-2023 15:35

    Hi Lauren,

    Hope you are well.

    I have reviewed your query and I also checked our internal case logs.

    This is a known issue and our technology team is already working towards fixing it, however, it seems like it might take some time to get this fixed as it is affecting multiple Cvent Accounts.

    I hope this helps.


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    Raashi Semwal Khati
    Senior Quality Analyst
    Cvent
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    Original Message


  • 8.  RE: Internal Note Disappearing - Anyone else having this issue all of a sudden?

    Posted 06-18-2023 15:19

    Looks like it's a known issue that they're working on, which is a good thing, because that could really impact things - we use internal notes for all kinds of things, and need those to be maintained through updates & changes.



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    Elena PEREZ
    Communications Coordinator
    SEIU - UHWUnited States
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    Original Message


  • 9.  RE: Internal Note Disappearing - Anyone else having this issue all of a sudden?

    Posted 06-20-2023 15:36

    Hi all,

    I just wanted to let you know that this issue has been fixed as of this afternoon! Please don't hesitate to reach out to support if you are still experiencing any issues. 



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    Julia Plymack
    Client Success Manager
    Cvent
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    Original Message


  • 10.  RE: Internal Note Disappearing - Anyone else having this issue all of a sudden?

    Posted 06-27-2023 09:07

    I experienced this last week while onsite for a program. With the fix, will the internal note, that disappeared, appear back into the individual's registration? Or is this something that is gone and we will need to manually update.  Thanks!



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    Michelle Thomas
    Sr. Project Manager, Attendee Experience
    Meetings & Incentives Worldwide, Inc.United Kingdom
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    Original Message


  • 11.  RE: Internal Note Disappearing - Anyone else having this issue all of a sudden?

    Posted 06-30-2023 10:08

    Hi Michelle,

    It will need to be added back in! 



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    Julia Plymack
    Client Success Manager
    Cvent
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    Original Message


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