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  • 1.  Issues with Cvent Forum – Anyone Else Experiencing This?

    Posted 14 days ago
    Edited by Amarnath Annamalai 14 days ago

    Hi Everyone,

    I've posted many answers in the Cvent forum community, but I've noticed some major issues. 

    1. Incorrect Company Name – My profile shows my company as "Qatar Media Foundation," which is incorrect. 
    2. No Reply Option in Forum Inbox – When I receive a message in my forum inbox, the only available action is to delete it. There's no option to reply, which doesn't make sense.
    3. No Email Alerts for Replies – When someone replies to my comment on their question, I don't receive an email notification.


    Is anyone else facing these issues? I'd love to hear your experiences with the Cvent forum community.

    Here is the screenshot:

    Thank you!


    #CommunityUserGroups

    ------------------------------
    Amarnath Annamalai
    Freelance Cvent Specialist
    www.cvntexpert.com
    info@cvntexpert.com
    ------------------------------



  • 2.  RE: Issues with Cvent Forum – Anyone Else Experiencing This?

    Posted 7 days ago
    Edited by Kameron Kidd 7 days ago

    Hi @Amarnath Annamalai

    1.  I know we were able to get this updated for you since posting and seeing it read correctly in your discussion signature here.

    2. If you receive a notification in your inbox from a discussion in the Open Forum or a user group, you will have the option to reply using the link where it reads "View inbox and reply to the message online". 

      However, if someone messages you directly rather than in a discussion, you may not have the option to respond due to that user's privacy settings. I know there was a recent instance of this occurring for you and we were able to get that one solved as well and allow you to respond. 

    3. Your Forum Notification settings can affect real-time notifications and depend on what is selected there, including your consolidated weekly digest email. We're currently looking into your examples of this to make sure things are set up correctly and that there's no potential bug or error on the Community platform side.

    Thanks for your patience and for your valued engagement in the Community. I know many have noticed your efforts to assist and help other users when possible!



    ------------------------------
    Kameron Kidd
    Community Manager
    Cvent Community Team
    ------------------------------

    Original Message


  • 3.  RE: Issues with Cvent Forum – Anyone Else Experiencing This?

    Posted 7 days ago
      |   view attached

    Hi Kameron,

    Thanks for your response. I received a direct message just now, but there is no option to reply from my inbox. Please check the screenshot. 



    ------------------------------
    Amarnath Annamalai
    Freelance Cvent Specialist
    www.cvntexpert.com
    info@cvntexpert.com
    ------------------------------

    Original Message


  • 4.  RE: Issues with Cvent Forum – Anyone Else Experiencing This?

    Posted 7 days ago
    Edited by Kameron Kidd 7 days ago

    Thanks for sharing this as well. I agree that this is not working as it should on your end. I will add this to our notes on our community platform for further investigation. 

    Apologies for the inconvenience

    ------------------------------
    Kameron Kidd
    Community Manager
    Cvent Community Team
    ------------------------------

    Original Message


  • 5.  RE: Issues with Cvent Forum – Anyone Else Experiencing This?

    Posted 7 days ago

    Hi Kameron,

    Now I see the option to reply to the message when I received another message from the same person. Strange!



    ------------------------------
    Amarnath Annamalai
    Freelance Cvent Specialist
    www.cvntexpert.com
    info@cvntexpert.com
    ------------------------------

    Original Message


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