Open Forum

We have an issue of hierarchy / ensuring certain executives and guests are placed in better rooms / higher floors. It becomes a whole to do. Whats the best way to assess your room options/availabilities and place as appropriate?

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Rachel
NJ
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• How much emphasis do you put into rooming requests?  It often feels like they aren't looked at until the person arrives to the front desk and then some glances at the rooms available and finds something that best fits the requests at that time.
• When comparing two comparable RFPs, does RevPAR always trump history?  We're having trouble with hotels giving us any motivation for repeat business - they are just quoting a take-it-or-leave-it rate.  It feels like loyalty is meaningless.

We're a small venue (30 suites) with meeting space. My question is, how do we connect with the right planners for our unique, niche property? Most of the marketing events I go to are all for planners needing 50 or more hotel rooms. 

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Carolyne Stolzenfels
Village Suites Bay Harbor
Corporate Sales & Special Events Manager
Bay Harbor, MI 49770
Carolyne@BayHarbor.com
231-758-9924
www.bayharbor.com
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Original Message:
Sent: 03-08-2024 09:41
From: Julie-Michelle Davis
Subject: Navigating Hotel Collaboration in Event Planning

• How much emphasis do you put into rooming requests?  It often feels like they aren't looked at until the person arrives to the front desk and then some glances at the rooms available and finds something that best fits the requests at that time.
• When comparing two comparable RFPs, does RevPAR always trump history?  We're having trouble with hotels giving us any motivation for repeat business - they are just quoting a take-it-or-leave-it rate.  It feels like loyalty is meaningless.

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Julie-Michelle Davis, CMP
Meetings Manager
Amex GBT - USA
Remote Location - Texas

Hi Carolyne, thank you for contributing a question! I'll be sure to ask our experts live on the webinar on the 20th and report back on this thread. 

You can also register for the webinar if you want to hear the discussion first-hand: https://web.cvent.com/hub/events/c95a479f-4cad-4b62-80a6-f0bf8b659df0/landing

We're a small venue (30 suites) with meeting space. My question is, how do we connect with the right planners for our unique, niche property? Most of the marketing events I go to are all for planners needing 50 or more hotel rooms. 

• How much emphasis do you put into rooming requests?  It often feels like they aren't looked at until the person arrives to the front desk and then some glances at the rooms available and finds something that best fits the requests at that time.
• When comparing two comparable RFPs, does RevPAR always trump history?  We're having trouble with hotels giving us any motivation for repeat business - they are just quoting a take-it-or-leave-it rate.  It feels like loyalty is meaningless.

• How much emphasis do you put into rooming requests?  It often feels like they aren't looked at until the person arrives to the front desk and then some glances at the rooms available and finds something that best fits the requests at that time.
• When comparing two comparable RFPs, does RevPAR always trump history?  We're having trouble with hotels giving us any motivation for repeat business - they are just quoting a take-it-or-leave-it rate.  It feels like loyalty is meaningless.

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Julie-Michelle Davis, CMP
Meetings Manager
Amex GBT - USA
Remote Location - Texas
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