I appreciate how hard it is - you'll never make everyone happy. The change also made me search for a feature to turn on/off dark mode - which doesn't appear to be an option? (After thinking something was wrong, my second thought was that dark mode was turned on.) It's definitely not critical. I can live with the colors / design. Features that make it easier to use the product matter much more to me. Thank you for the time your team put in to it - and I'm sorry at least two of us didn't love it. lol
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Jennifer Dodson
Director, Global Accounts
HelmsBriscoe - USA & CanadaUnited States
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Original Message:
Sent: 07-15-2026 20:28
From: Daniel Marotta
Subject: "new" cvent look
Thank you 🙏 for sharing your feedback. There was a great deal of intentionality behind the new brand visuals, and we took thousands of customer comments into account as we shaped the final look and feel. When we unveiled it to our customer focus group, it was encouraging to see such a positive reaction. That said, we know a change of this scale will naturally generate mixed reactions. I also want to acknowledge your point about time spent on other issues. This brand work did not impact the teams focused on customer support, and our commitment to resolving customer issues quickly remains unchanged. Regarding the media library specifically, your feedback is valid, and we'll make sure it's shared with the team.
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Daniel Marotta
Senior Manager
Cvent Community Team
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