Hi Amy,
In order to proxy login as your attendee, you would need to actually login using the attendee's credentials, and then grab the verification code of that attendee from their attendee record within the backend of Cvent. Directions for grabbing their verification code can be found below!
Look up their verification code
When an attendee enters their name and email in the Attendee Hub, this prompts a verification code email. But you can look up the code if the attendee can't access it
1 Direct the attendee to check their spam or junk folder for the code.
2 If the attendee provided their mobile number during registration, ask them to check their text messages for the code.
3 If the attendee doesn't see the code, log in to Cvent and select your event.
4 From the left-hand navigation, click Attendees, then Attendee List.
5 Search for the attendee's name in the search bar.
6 From the list of results, click the attendee's name.
7 In the Contact Information section, locate the attendee's email.
8 Ask the attendee to confirm their email address. Do not share the email listed in Cvent with the attendee.
9 If the email the attendee provides matches what's listed in Cvent, go to the next step. If it doesn't, tell the attendee the email they provided isn't a match and ask them to try logging in again using the email they registered for the event with. Do not continue to the next step.
10 In the Invitee Status section, locate the six-digit code in the Login verification code field. The code will only be visible if the attendee has started the login process by entering their name and email.
11 If the code is expired, hover over Actions in the top right, then click Create New Verification Code.
12 Email the code to the email address listed in the attendee's contact record. Do not share the code over the phone or send it to a different email address not listed in Cvent, even if requested by the attendee.
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Madeline Mason [Designation]
Customer Success Manager
Cvent
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Original Message:
Sent: 08-28-2025 08:19
From: Amy Forgette
Subject: Proxy log-in to Attendee Hub
Does anyone know if I, as an admin, can log into Attendee Hub as one of my registrants in order to see exactly what they see and help troubleshoot the issue they seem to be experiencing? I've been able to do this in other tools l but I can't seem to find a way to do so in AH. Thanks!
#AttendeeHub
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Amy Forgette
Senior Director, Event Strategy & Technology
Vizient Inc.
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