Open Forum

 View Only

  • 1.  Registration Message Received by a Delegate

    Posted 04-17-2025 18:24

    One of our participants received the following registration confirmation messages: Your registration is complete, but we're still working on a few things behind the scenes.  You'll receive a confirmation email once everything is taken care of.

    Can anyone please share why she got that message and if there is something we need to do on our side to ensure that no other registrants see that?


    #Registration

    ------------------------------
    Mary Anne Whittle
    Direct Of Events
    Prosper ForumUnited States
    ------------------------------


  • 2.  RE: Registration Message Received by a Delegate

    Posted 04-18-2025 14:00

    Hi, Language Management says it's a time out message for a guest...

    Not sure what that means though!



    ------------------------------
    Denise Morrison
    Registration Manager
    Trane Technologies Company LLCUnited States
    ------------------------------



  • 3.  RE: Registration Message Received by a Delegate
    Best Answer

    Posted 04-29-2025 10:15

    Hi Mary Anne,

    The message your registrant received is a system message that displays when the registration process has timed out but the system is still processing the registration in the background. Generally, this means wait a bit and the registration will complete and confirmation email will go out. Do you know if your registrant received their confirmation email? Are you able to see their registration in the backend?



    ------------------------------
    Sydney Langer
    Senior Customer Success Advisor
    Cvent
    ------------------------------



  • 4.  RE: Registration Message Received by a Delegate

    Posted 04-29-2025 10:55

    Hi Sydney,

    We are able to see the registration on our end, so they are good to go.  We are new to the Cvent platform and hadn't come across that message yet.  Thank you so much!



    ------------------------------
    Mary Anne Whittle
    Direct Of Events
    Prosper ForumUnited States
    ------------------------------

    Original Message


Related Content